Cat Care

Fanny Tan

2019-08-04T10:38:34+0000

服务态度非常好！感谢🙏very good

Daphne Tann

2019-07-17T05:50:19+0000

I recently adopted a cat (my first cat!) and had to travel for work. So it was my first time being away from my cat and was expectedly very nervous to do so. After some research and getting reviews from friends, Nekoya Cat Hotel was recommended to me. Tessa and Vanessa from the Outram Park outlet were amazing and wonderful at easing my worries and taking excellent care of my cat. Brought my cat in for the complimentary viewing just to make sure I (and the cat, hah) was comfortable with the place. The hotel has a very peaceful and calming vibe, and is very clean and tidy. Could tell that the cats who were already there (each in their individual cabins) that they were very relaxed and comfortable too. During my cat's stay, I got regular and prompt updates about how he was doing. Tessa and Vanessa even informed me when they suspected that my cat might be a bittt constipated, and asked if they could add a bit of water to his wet food before doing so. He was fine by the next day thanks to their care. They also made sure he got his fill during his daily play times. When it was time to bring him home, haha my cat didn't really want to leave and it took a while to get him back into his carrier. Thank you again so much to Tessa and Vanessa. Will definitely use Nekoya again when I next have to go on a work trip, and am going to sign up for their memship plan too!read more

Hany R Gimbel

2019-07-15T18:57:17+0000

Our cats, Mocha and Twinkie were placed there more than a week while we were moving to LA. We were able to see the cats daily. The place is clean and the staff are all very helpful and friendly. Thank you Nekoya. Our kitties are now safe at their new home in Santa Monica ❤read more

Taky Bdh

2019-07-10T15:01:58+0000

Kiki came for her second staycation and while she’s usually hissy and dislikes new people, she settled in after a day, and was demanding pats and belly rubs daily thereafter. Environment was clean and breezy as usual and we fetched Kiki home with her being clean, sleek and manja as usual. She will definitely be returning next time we go overseas!read more

See Cee Leah

2019-07-06T01:58:09+0000

While contemplating on whether to get a cat or not, I almost decided not to since I live alone in Singapore and had no other relatives or friends I can trust enough to help me take care of my cat when I go overseas. This is when I found Nekoya. Their space is clean with lots of toys and they have strict rules of not simply boarding any cats, especially ones with contagious diseases, and do not let any outside visitors in without an appointment. I’d like to thank Suria and Francesca, who are the main reason why I chose Nekoya KAP. They would advise me of my cat’s diet and give me daily updates in the hotel, this assured me that my beloved cat is in good hands. I’m very happy with their service and Nekoya is my go-to boarding place when I travel. ❤️read more

Shida Shhrn

2019-06-24T03:12:36+0000

I boarded my 3 cats for 2 weeks. Place was clean and cozy. Great team from Outram Park outlet. They updated me every few days regarding my cats. They even suggested to try out different food when my cat doesn't have appetite to eat. Will board my cats here again if I need to go overseas! Thank you Nekoya!read more

Stephanie Tham

2019-06-04T03:56:31+0000

There's no better cat hotel than Nekoya to board your critter while you're away on vacation. My boy, Bozo, had a fabulous staycation at KAP under the loveliest caretakers - Suria, Dionna and Francesca :)I was initially jittery as Bozo has a shy temperament. However, the team showed so much care and he adjusted well. From day 1 of his stay, I was immediately assured as they would send me whatsapp updates and pictures of his behaviour, quirks and mannerisms every other day or so. The staff were also attentive enough to note down your cat's preferences when it comes to playtime and feeding!Bozo couldnt have a better time and he also came home with a list of recommended pet food brands and his favourite teaser! :)5 stars, highly recommended!read more

Jiyeon Kang

2019-05-14T01:39:45+0000

Very clean place. kind people. They updated us about Otto and many photos everyday. My cat adjusted well and comfortable there now. Eating and using his litterbox well tooread more

Derek Lim

2019-05-13T13:16:37+0000

Our family cat Pico has had 2 great “vacations” at Nekoya KAP and he absolutely loves the place - to the point that he doesn’t want to leave when we go pick him up! It puts our minds at ease knowing that he is in the good hands of an attentive and loving team of caregivers. :)read more

Cecilia Qin

2019-04-21T05:31:27+0000

Sent my cats Oreo and Simba at Outram Park outlet for 9D8N staycation when the whole family was overseas. The cabin and the hotel ‘facility’ are definitely clean and great. A big shout out to Venessa and Tessa for giving us detailed updates everyday and going extra miles when my cats need some urgent checkup. The team are definitely well trained and professional, the check in and out process and the quality of the customer services are absolutely fantastic. Will come back again as the team gave us a peace in mind when we are away and knowing that my cats are well taken care of by you guys! Highly recommend. 🤟read more

Maz Rzy

2019-03-20T07:53:36+0000

I have no doubt that Nekoya might just be the best cat boarding hotel in town! Just picked up my cat,Ozil, today and staff of Nekoya (Paya Lebar) deserves another compliment. I opted for daily media updates & without fail, they came in promptly and shared few pics of Ozil. This service definitely had made me feel assured tt Ozil is in good hands. They also replied to my queries patiently. Ozil is a very reserved and swipey boy to strangers but staff are ever so patient and seems to know how to handle cats with such character. Thumbs up to Nekoya & job well done! My sincere appreciation and keep up the great service ,👍read more

Royston Tan

2019-03-19T05:13:21+0000

We booked a two-week stay for our kitten, Sugar, at Nekoya KAP. It was the first time we were boarding our cat, and we didn't know what to expect. Francesca and Suria were very patient in answering our questions, and took great care of Sugar in the two weeks that he spent there. Sugar received lots of love and attention, and we were constantly updated as to his well-being. Thank you so much!read more

Alfi Eddie

2019-03-06T06:38:26+0000

Sent my Cat Krunch over at Nekoya for 4D3N stay as our whole family went for a vacation, caretakers were friendly and welcoming , cozy ambience to the place , and updated us with pics and videos of our cat daily during the stay. Highly reccomended ! Will definitely come again if need be, they have our trust (:read more

Dawn Cayleb Tay

2019-02-27T07:55:32+0000

Definitely our go-to Cat Hotel for Dusty. Very clean and accountable :) Dusty is not exactly the easiest cat, but Ivan (Paya Lebar outlet) is so experienced and patient.read more

Catherine Pate

2019-02-22T12:16:52+0000

Thoughtful, loving place!

Lee-Emma Carter

2019-02-20T09:56:52+0000

I was very nervous about putting Winston in a cat hotel for the first time, as he had just arrived in Singapore. The team at Outram were fantastic. From the start they were able to put my kind at ease. When Winston arrived at the hotel they made him feelWelcome straight away! The media updates were well worth the money and highly recommended. I could tell they really paid attention to Winston to ensure he was safe and happy. It was great to see He was enjoying himself and had set up a little routine for himself on his little holiday away from home. If there were any problems or things to note they let me know and followed up on them as the week went on. I can honestly say I knew Winston was in safe hands and didn’t have any crazy cat lady moments whilst I was away. Thanks Nekoya!read more

Wenda Lim

2019-01-02T11:41:20+0000

Excellent and thoughtful service provided by trained staff. My cat Tiger spent 4 occasions at their place. And their services never fail my expectations. On Tiger’s final last stay with them, as Tiger is old and need more attentive care, they even helped me to syringe feed him. I am so touched! It’s worth every cent! Keep up the good work and love for my cat. Hope to return with my new cat (maybe)!read more

Michelle Lim

2018-11-15T10:38:08+0000

I put my Char Siew Mao with Nekoya - Paya Lebar for 10 days in October when I went on holiday. This was my 3rd pet hotel and the best so far! The Nekoya folks (Ivan, Rachel and Cee Leah) really took very good care of Char Siew and provided daily updates without needing to prompt or ask for them. They also maintain an active Instagram account so it was very easy to check in on Char Siew and his fellow kitties everyday. Nekoya also accommodated to my flight times with reasonable early check-in and late check-out rates. I especially like that Nekoya is very professional and stringent in their checks and criteria for boarding - this puts me at ease that my cat is in super good hands. The cat hotel itself is super clean and nice-smelling with a very calming ambience.This is also the first time Char Siew came home from a stayCATion without any anxiety or acting-out behaviour such as diarrhea and excessive meowing.Highly recommended to all cat parents! And I’ll definitely be boarding him at Nekoya again the next time I go on holiday! 😻read more

Helen Ang

2018-11-07T07:10:01+0000

Boarded my kitten, Owlet, at Nekoya Payah Lebar from 1-6 Nov 2018.Am very pleased with the services provided by the staff. First Dionna was very helpful in answering to all my queries about boarding my kitten as this was hers and my first time. ;)Next, when Owlet was on boarding, Ivan and Rachel had been most patient and caring to my naughty kitten's behaviors, i.e. she pee and poo out of the litter box and they had to wash her towel and even her pillow.Then every day, either Rachel or Ivan would send me how's Owlet was getting on (with pics and even video) in the boarding place. Really appreciate this gesture as it gave me peace of mind my kitty was doing well.The place is neat and clean too. Thanks the team again for looking after Owlet during her stay. Will definite board Owlet with Nekoya again next time should I need to be away. Also recommend to any who is thinking of a place to board your kitties. :)read more

Chorlin Whoopz

2018-10-30T10:26:44+0000

Thank you Ivan and your team for accommodating Christian and your patience with us! The Paya Lebar outlet is easily located from the MRT station! The place is very clean and all cats cages are well kept! Pictures on website is accurate. We recieved updates About Christian every other day, sometimes with an occasional picture. Will definitely recommend this place to anyone who needs a cat hotel.�read more

2018-09-20T04:16:56+0000

Kiki went for her first stay there and the environment is clean and well ventilated. She was playful and ate well from her first day, which always bodes well. They also take measures to prevent any cross infection other than ensuring everyone’s vaccinations are up to date. Cats do not interact directly with each other and he environment is cleaned after every cat has its outside playtime, which is assuring. They even do a cleanIng after viewings.read more

Sonia Bester Smart

2018-07-11T00:42:54+0000

Our two cats were initially booked for 1 month, but unforeseen circumstances from our end resulted in them staying at Nekoya at Centerpod for 4 months! I loved the clean and friendly environment. Our one cat is especially skittish and she adjusted remarkably. I received daily whatsApp messages and photos and could recognise in their behavior and appearance that they were cared for and loved at Nekoya. The staff were incredibly kind, helpful and accommodating at all times. I am so relieved we found Nekoya, I have never before had any experience that can compare. I would recommend Nekoya without thinking twice.read more

Tessa Ee

2018-06-06T10:26:42+0000

My cat, Pom Pom, stayed at Nekoya for a total of 10 days. I love the calming music that they play and how everything is sparkling clean! I was worried that Pom Pom wouldn't be too friendly about the other cats present, but I was surprised at how calm she was! Nekoya's staff, Petrina, was lovely and sent me photos and videos of her when I was missing her overseas. When the time came to check out, Pom Pom didn't even want to leave! 😂 Next time I'm thinking of having going overseas, I would definitely let Pom Pom have her own holiday at Nekoya again.read more

Chan Yu Xin

2017-11-18T13:06:21+0000

Many thanks to Sheila and Portia for giving us peace of mind while we were away! Our scaredycat was nervous about her first stay but we knew she was in safe hands with Nekoya. :) Hope to see you guys again!read more

Fangning Lim

2017-11-12T14:52:01+0000

If you are looking for a clean, hygienic and meow-serene cat boarding with furry-dedicated staff, I highly recommend that you check out Nekoya cat hotel. I visited [email protected] and loved the full window view. I was delighted to know that Nekoya has another location at King Albert Park and the decision was made in a heartbeat. Petrina and Sheila took great care of Pumpkin and Apple, and provided regular updates - thank you very much!read more

Christine Lau

2017-10-23T14:22:26+0000

I am extremely nervous when it comes to leaving my cat under someone else's care. I always feel like no one can take care of my baby the way I do and also due to a few bad past experiences, I was more (read as extremely 😫) reluctant of sending King for boarding. However the team at Nekoya were amazing! Portia, Sheila and Petrina went all out to make sure my fussy eater was well taken care of and that I was aware of his well being at all times. As my cat is prone to bladder crystals, it was super important that his water intake stayed consistent throughout his stay and the team made sure his routine was as close to what he would have at home to lessen his stress.I cannot say enough good things! With the regular updates and a few pictures from the team, I could focus on enjoying my holiday rather than be constantly stressing about my furbaby.Thank you for taking such good care of King!🐈 🐾🐾read more

Wendy Koh

2017-09-08T11:06:15+0000

First time of putting up my cat at a boarding place while I went away for family vacation. It was the first time that my cat, Donut 🍩 was away from home as he is solely an indoor cat since he was a kitten and we will be away for so many days (7 days). Initially I was very worried if Donut can adapt and if he will be well cared of. But Nekoya has down such a great job looking after my Donut 🍩! They gave me daily updates and videos/ photos so that I can know that my little old boy is doing well 😊 Although Donut 🍩 is a little stressed and keep having soft poo, the caretakers there are so attentive and understanding and try to make things more comfortable for Donut 🍩! I am really very appreciative to each and everyone at Nekoya! They are really sincere in the well beings our furry babies 😊 I will not hesitate to put Donut 🍩 there again if I need to travel. Hopefully he will not make a mess next time 😅read more

Nurshafika Ibrahim

2017-08-07T01:04:55+0000

France Gaggioli

2017-06-07T03:54:49+0000

Can I just say how amazing all the staff are at the Nekoya Cat Hotel. This was the first time we sent our beautiful Jelly to a cat hotel and Debrah and her team always made us feel so relieved that our little Jelly was so well looked after so we enjoyed our holiday without worry. I couldn't recommend the Nekoya Cat Hotel more!! As a pet owner it is so great to know there is a place that is so caring to leave our precious Jelly! Thank youread more

Lyne Chia

2017-05-30T13:51:43+0000

We heard about Nekoya through Nekojam. We have always been pleased with their service and innovative approach in easing lives of pet parents. When we heard about their foray into cat boarding services and the designs put in place to make our feline overlord comfortable, we got really excited and was looking forward to board our kitten at this first Cat Hotel in Singapore. Our 10 month old kitten was extremely shy with strangers. This was also the first time he would be away from home, and for a good 9 days. Nevertheless, just 30 minutes upon checking in, he seemed pretty comfortable. Within 2 days, he got really chummy with Cat whisperers and started to ‘bully’ them. Fortunately, the cat whisperers were so patient and they took great care of him. We just checked him out today and he is in extremely good spirits. He seems to be more confident towards visiting guests. We will not hesitate to recommend Nekoya to fellow cat parents.read more

Ruth Fong

2017-05-16T02:22:26+0000

Thank you Nekoya and cat whisperers for taking wonderful care of Patchu! This was patchu's first time being away from home and we couldn't have chosen a better place to care for her. The lovely cat whisperers provided regular updates (more than what they promised) with pictures and videos while I was away, especially since patchu was a bit stressed at the start. The cabins were spacious enough for patchu and they allowed her to come out of her cabin to explore the rest of the cat hotel once a day (and patchu has grown to like the plants there).They managed to make her more comfortable over her stay there. Was impressed by their ability to understand the cats body language and provide for their needs accordingly. I would recommend this place to other cat owners as well! :)read more

Aida Barijo

2017-05-15T15:21:54+0000

Thank you Nekoya for being the saviour for my kitteh's one week staycation! It is a 5 star kitty hotel with lots of love and sincerity from all the staff!Environment - Calm, cosy, very clean, relaxed and best view for the cats from their cabin (full length window for bird watching!).Cabin - Clean, cosy, hygienic and big enough for fatty cat to jump around and play alone.Kitty playtime - Individual private kitty playtime. Through the daily updates I've received, I can feel the sincere love Ppoppo was given! And it didn't take long for her to get comfortable!Staff - Debrah, Portia & Petrina. Genuine, sincere, warm & honest. Good interpersonal skills. They put in great effort to ensure that I am at ease too! They certainly pay attention to all of my enquiries. Check-in process was a breeze.From my experience, not many boarding hotels are as clean as Nekoya. I like the fact Nekoya strictly ensure all cats are healthy, vaccinated, free from fleas and spayed/neutered before they come on board.I didn't even have the time to view Nekoya's cabin before the boarding but the moment I stepped into Nekoya during checking in, tells me Ppoppo will be in sincere hands.Do check out Nekoya's website prior to your cat boarding. It has all the lodging guidelines you need to know.Will definitely choose Nekoya again in the future! Highly recommend cat hotel for cat owners. Thank you ladies, I deeply appreciate your sincere dedication.read more

Feeqaah Shafiqah

2017-05-09T06:38:16+0000

When we first send simba over he was so scared, as days go by simba love it and really love how nekoya will always update me bout simba as simba didn't want to eat and i feel less worry as i'll always get an update bout simba. Thank u for taking care of my baby simba��read more

Latiff Jalil

2017-04-28T17:10:34+0000

Nekoya Cat Hotel is just like what the saying is " First impression lasts" I have to say that their ways of handling my cat is superb. This is a place where I would not hesitate to recommend to anybody that wants to look for a good place for their cats. The place is really clean and good. My hats to them for really making my cat comfortable stay. Thank you Nekoya Cat Hotel .read more

Abigail Tan

2017-04-26T08:06:37+0000

Booked a weekend stay for my kitty and was a little apprehensive as it's the first time @smokeythemunchkin will be staying somewhere foreign. Being a more than usual needy kitty, Portia and Petrina sent daily updates and photos for assurance that he's well taken care of �. Thank you! �read more

Peh Jiahong

2017-04-21T15:34:58+0000

Thank you for taking care of KeeTee while we were away.Appreciated your updates and advise!

Yvonne Kwek

2017-04-12T04:53:03+0000

Booked a stay for my furkid at Nekoya when I went on a family trip. I loved the lengths Nekoya goes to to keep their guests stress-free such as having owners book an appointment for viewing instead of going in at anytime of the day.I was pleased to see that the rest of the kitties were very relaxed and happy instead of tense and stressed out like most other cat hotels. The cabin space for the guests were pretty big and clean. My furkid is pretty big in size as well but there were still room for him to jump up and down. The staff were very friendly and sincere , and they even provided me with extra updates even though i only opted for 4 days. I appreciate that a lot! They do take the time to interact and check on the in-house guests every now and then instead of just providing the basic accommodation, food and water.They also allowed me to stay with my cat for a while to get him settled in, instead of "drop and go". I really appreciate these extra services to ensure the cats are going thorough minimal stress from leaving the comfort of their own homes.Will definitely choose Nekoya again in the future :) Thanks guys!TL;DR ?Environment : ★★★★★Cleanliness: ★★★★★Responsiveness: ★★★★★Comfort for Guest: ★★★★★read more

Yusri Goh Yan Xiu

2017-04-11T02:43:57+0000

Thank you Debrah and her team for looking after Jenny during her 1 week stay at Nekoya. The place is calm and suitable for cat boarding. They are meticulous and look after the guests well to ensure that nothing is left unattended. Their dedication help my cat to adjust the surrounding well enough to feel safe and at ease. Recommended to those who are keen to board their cats. Will be boarding my cat again in May for another week! Thank you. :)read more

Alvin Tay

2017-04-03T12:44:03+0000

Sent my fat boy to this friend recommended cat boarding place. I have to say it's the best I've ever engaged. Great daily rates, cozy environment, cat lover staffs, spacious room with proper hygiene, good food (but I recommend bringing your furkid's fave food, they need the comfort in new environment), photo/video updates every few days, what more can you ask for? Highly recommend for cat owners.read more

Bashirah Mohd Salleh

2017-04-03T02:47:18+0000

Brought home my kitten Bella from Nekoya after a 3 night stay. She seemed to like the place very much and settled in well. She had no issues after i took her home too. The staff are friendly and it was a pleasure to have chosen Nekoya.read more

Yuko Huber

2017-04-01T03:51:36+0000

Excellent service!!Momo was so relaxed at Nekoya and we were so happy to see her everyday by video. Thank you very much nice update!read more

Natalie Cheng

2017-03-30T07:26:01+0000

As we had experienced Cotton was not eating and drinking after returning from another cat hotel previously, we were a bit worry of her stay at Nekoya. However, Patrina and Portia at Nekoya really taken good care of Cotton. From hissing, being an emo cat, then slowly adapt to the environment, exploring everywhere, and even proactively approaching other cats during her play time. We are really happy to see Cotton was enjoying her stay at Nekoya ;)More importantly, I would highly recommend the daily media updates service. They not just sending you photos and videos because you paid for that service. I could say these photos and videos are all taken with love by Nekoya. Nekoya~ Thanks for all your love and care to Cotton again :3read more

Ada Lee

2017-03-20T12:37:50+0000

Tried out Nekoya during my short trip to KL and happy to see that my baby is well taken care of by Portia and Petrina. I also like it that i was allowed to stay with Butter for some time before we leave him there to ease our separation anxiety. Will definitely check Butter in again when we need to! �read more

Yunos Rahman

2017-03-17T07:49:36+0000

The service provided by them is absolutely amazing. I receive regular updates on my cat's condition and the staffs definitely did a great job in taking care of my cat's welfare. I would definitely come back again.read more

Jason Pay

2017-03-12T06:54:48+0000

Thanks Nekoya for putting up with our little ah beng!! Owner and staff were very professional and passionate about cats and their well beings. The daily video updates were really useful and it seems like Mel had many girlfriends!!! No wonder he seems to miss Nekoya!! Special thanks to Chief Cat Lady, Debrah! (ps: sorry for the late review!!)read more

Sahari BA

2017-02-28T05:38:26+0000

Excellent Service. 👍Keep us updated on the wellbeing of our cat.Very comforting to our frightful cat.Now we will have a peace of mind during our next holiday tripTHANK YOU.read more

Afiq Kamalludin

2017-02-25T12:08:35+0000

Pailin Lee

2017-01-09T15:03:20+0000

Portia and Petrina are genuine cat lovers, so you can definitely entrust your beloved cat with them. The funny and creative captions they send along with Peanut's photo never fails to crack me up too. I believe Peanut had a wonderful time boarding at Nekoya. When I came to pick Peanut up, he was actually sitting beside Portia. I bet he will miss you girls so much! Thanks for taking care of Peanut! And so sorry about Peanut eating your plant! :Pread more

Alden Chng

2016-12-29T10:05:18+0000

Michelle Sara-Joy Ang

2016-12-25T05:57:08+0000

There are 2 things I really fear in pet hotels - crummy, dirty, cramped quarters because the hotel owners really don't care and crazed cat people who think that cats are humans ... I am delighted to say that Nekoya is run by seriously lovely people who really care about the kitty cats.They are down to earth but obviously love the cats a lot and the care and attention they give is just amazing for 'strangers' to my cats.I am so very happy that I boarded my 2 cats at Nekoya - it was a long stay and I think they both did not want to leave in the end hahahaThank you Debrah (and Debrah's husband) and Portia for looking after my kitty cats so well and for taking Ghi Ghi to the vet and for staying with her ... you might have actually changed her perception of that nasty place :)A VERY BIG THANK YOU and I would recommend this haven for cats to anyone!read more

Susan Ang

2016-12-18T06:00:07+0000

George certainly had a great 'staycation' of two weeks in Nekoya! The hotel has a very cosy and relaxing ambience with airconditioning and soft music playing. The cabin is of a good size for George to retreat to, especially in the first few days of checking in when he was rather traumatised. Debrah and Portia did a very good job in handling George. They hand-fed George on the second day to get him to eat and slowly coaxed him out of his cabin for his daily individual playtime. We felt at ease knowing that George was doing fine after a few days through the updates on him sent via watsapp which we subscribed to for a small fee. By the way, Debrah and Portia are not just competent cat whisperers, they are also great photographers! In fact, I have just changed my profile pic to one taken by Portia. Thanks, Debrah and Portia! Would definitely check George into Nekoya should we need to leave town again. Don't suppose he would mind 😸read more

Rie Ohno

2016-12-15T05:47:21+0000

I recceed a few cat hotels before chancing upon Nekoya Cat Hotel in FB. I was impressed with how clean and beautiful it was. At home, Boo loves to look out of the window and with the full-length clear window overlooking his cubicle, I am sure he would be very happy here. The whole booking process was smooth with Debrah and Portia answering all my queries and that reassured me that Boo will be in good hands while we were away. I can also see that they put in great effort to ensure that each cat-client would feel at ease and comfortable while away from home. Boo was well taken care of and I will definitely choose Nekoya again for Boo's next staycation! �read more

Liz Dju

2016-12-04T14:47:55+0000

We are so glad to have placed Jasper at Nekoya Cat Hotel. The care and attentiveness given were superb. Jasper has never been away from us before and we were deeply worried about how our handsome boy could cope in the new environment and people around him. Jasper may be huge and majestic looking, but he is very timid and highly cautious by nature. With the twice daily video and photo updates from Nekoya, we were quickly put at ease. I was pleasantly surprised when Debrah texted us on his queer eating habit of pushing his food to the tile and eating from there, and was quick to make changes when we told her that the bowl may be too deep as we usually use a shallow plate propped on the bowl. We were definitely dumbfounded when we learnt that our Jasper was hand-fed like a royal prince. Talk about 6 star service, this is it. Debrah was very accommodating and helpful. She allowed us to checked Jasper in late in the evening after closing hours and came in earlier for us to check Jasper out when we returned. She certainly understands the anxiety of parents. Debrah and her team have certainly over delivered in their service. They had done a great job at Nekojam and have done it again at Nekoya. Special thanks to Debrah, Portia and Jeremy.read more

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