✧ FAQ ✧
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    About Nekoya

    Welcome to Nekoya! We are the original providers of Singapore’s first cat capsule-style hotels. Our cat boarding spaces are designed to closely resemble home, and together with our team of experienced cat caretakers, our mission is to provide a comfortable, stress-free and transparent boarding experience for feline friends and their owners. 

    With three outlets islandwide, all of our cat hotels are fully air-conditioned 24/7. Fitted with resting platforms, separate dining and toilet areas, litter boxes are provided with fresh pine litter, and meals are served twice a day or as provided by owners. Play time is provided privately on a rotational basis and we have a plethora of a la carte services to customize each stay, allowing us to tailor to each individual cat through meeting their physical, mental and emotional needs.

    Our hotels are open daily from 9 AM to 7 PM for housekeeping and cat care. 

    Visitations, arrivals and departures are strictly by appointment only, to allow us to prioritize care for cats exclusively lodging in the hotel.

    Yes, Nekoya is open 365 (or 366) days a year.

    Rates for a private cabin begin from $44/night.

    Long-term boarding discounts of up to 30% are available for stays from 30 nights and above.

    The nightly rate includes the provision of 24/7 air-conditioned, private lodging space, complimentary use of cat litter bin with litter and feeding utensils, and access to the hotel space. Our caretakers also practice twice daily housekeeping, interaction time, activity updates and daily grooming for your cats.

    We also offer grooming services, food menu, medication / care. Please visit here to learn more about our additional services.

    Admission Criteria

    Please find out more about our Boarding Requirements here.

    Depending on your cat’s condition, we may be able to board your cat at Nekoya.

    We invite owners whose cats fall outside of admission criteria to share more about your cat’s care requirements prior to making a reservation with us. This will allow us to have a better understanding of how we may be able to care for them in your place.

    If your cat has been advised against routine vaccination, we can accept a veterinarian’s note, stating the reasons your cat is ineligible for vaccination, in place of proof of vaccination.

    We are able to house up to 3 cats per room (depending on the room type) so long as your cats are from the same household and are compatible for sharing a common space.

    Bookings and Payments

    Yes, you may WhatsApp us at 6288 3636 to schedule a viewing appointment.

    Before doing so, we ask that you review our FAQ page to see if any of your concerns have already been answered.

    We accept reservations for boarding via our online website only. 

    If you are enquiring about an urgent stay (within 48 hours), please contact our Customer Care hotline at 62883636 to speak to a representative via phone call or WhatsApp.

    Each year, the Nekoya Cat Hotel releases a statement including dates that generate exceptionally high demand for our cat boarding services in Singapore. Stays on these dates are not eligible for special promotions. Reservations made for lodging on these dates are strictly non-refundable.

    Our Blackout Dates are available to access via this link.

    We will reach out to you for digital submissions of your cat’s proof of vaccination, sterilization status and FIV/FeLV tests within 48 hours of payment being received for your reservation.

    Before making a booking, we ask that you ensure your cat is compliant with our Boarding Requirements. If they are not, you must be prepared to ensure they will be compliant by the date of boarding commencement. There will be no refunds made for cats that are found to be non-compliant with our Boarding Requirements after payment is submitted.

    To avoid disappointment, we encourage booking 2 months in advance of your intended reservation.

    We accept all major credit cards, PayNow or PayLah.

    Bank transfer is our preferred mode of payment for long-term stays above 30 nights.

    After making payment for your reservation, a member of our team will reach out to you within 48 hours to assist with further onboarding via e-mail. 

    We will confirm the details of your reservation and you will be invited to review our Master Boarding Agreement. Please have your pet’s health documents ready, as you will be required to fill a copy of our Pet Assessment Form for each cat that will be lodged in our care.

    Please contact our team at [email protected] for modifications or cancellations pertaining to your reservation. Your request must be received at least 48 hours prior to boarding beginning, for the following policies to apply:

    • Modifications can be made free of charge, subject to cabin availability. 
    • For cancellations, the amount paid will be made available in the form of hotel credits for rebooking on a subsequent stay. A cash refund request will incur a processing fee of 10% on the booking amount paid, with the funds reversed to you within 7 working days.

    Cat Boarding Preparation

    Please review our Boarding Guide on preparing for your cat’s stay.

    We offer in-house cat taxi services for cats and clients, for transport to, from, and between Nekoya Cat Hotels. This service is available by appointment only. Please inform us if you should require transport services prior to making a booking online so that we can run a check on the availability of our drivers.

    Checkouts begin from 11 AM to 1 PM daily. Our hotels are open for check-ins from 2 PM to 6 PM. All checkouts and check-ins are by appointment early, on a first come, first served basis.

    There is an hourly rate of $8 for early and late check-in/out requests. Please enquire with our caretakers should you require special arrangements for arrivals and departures.

    Our caretakers will go through the paperwork you submit to us, and all cats are required to undergo a health and behavioural assessment to ensure they are fit for boarding, prior to being accepted for admission.

    If your cat does not meet our boarding requirements at check-in, or is found to be unsuitable for admission, a 50% refund will be provided on the reservation. The funds will be reversed to your original mode of payment within 7 working days.

    Staying at Nekoya

    Each of our guests are allowed to access the hotels’ common play areas during daily private playtime, so long they are feeling comfortable enough to leave their lodging spaces. 

    Cats that are ill or immunocompromised are an exception to this.

    No. Only cats from the same household may interact with one another during daily playtime. 

    Yes, we are happy to follow your feeding instructions to mimic your cat’s normal meal routine. Please review our Boarding Preparation to learn more.

    All Nekoya Cat Hotels have freezer facilities for the storage of frozen cat meals. 

    If your cat should fall ill during its stay, our caretakers will inform you and seek permission to transport your cat to your preferred veterinarian. If it is not possible to reach you or your appointed agent, we will refer to your medical care preferences (as instructed in our Master Boarding Agreement).

    We presently do not offer access to our CCTV systems for individual cat surveillance.

    If your cat is already lodging at Nekoya, please contact our caretakers directly to assist with your extension request. 

    If your stay has yet to commence, please make an extension online via our booking platform.