Our Client Experiences
Since 2016, we’ve had the pleasure of caring for hundreds of feline guests, in the process alleviating the woes of anxious owners who can now travel happy – Anytime, to anywhere. All our reviews and client experiences are available for reading very transparently on Google and Facebook!
11/12/2022
It was our first time trying out cat boarding and were very nervous about how our cat, Brownie, would take to it. First and foremost, I was very impressed by how Nekoya ensured all documentation related to the cat's health was in order, this shows the importance they place on the health and hygiene of all cats staying there. The staff at Nekoya were also reassuringly experienced, kind and well-versed in kitty language. They updated us in detail, and it only took Brownie a couple of days to warm up to them (which is saying a lot!). Would highly recommend Nekoya to anyone looking for trustworthy cat caretakers, for peace of mind on your holidays.
25/10/2022
At first we're a little concern as our cat Shady is usually not that welcoming to other cats. But day by day, the friendly staffs at Nekoya kept us updated of how Shady adapted to her cabin and caretakers, and how she slowly but surely came out to enjoy her dedicated play time. It's heartwarming to be able to get such detailed and personalised updates on how she's coping with the place. I guess Shady felt so at home at Nekoya, I was fearing she'll abandon us and decide to stay there for good... 😂
Great cat boarding place, great service given to both cats and humans, great experience. Definitely recommended!
08/06/2022
It’s our first time boarding our dearest Yuri at Nekoya @ KAP and I must say that I’m very impressed with their service.
Right off the bat after registering Yuri’s details on their website, they emailed us documents that we should submit such as her vacc card, sterilization certificate and Fiv/FeLV certificate. I’ve learnt how important these documents are for your furbabies’ health and safety so I really appreciate them going through all these details.
Arriving at Nekoya was another impressive start. The place is sparkling clean, bright, and calming too. The cats have their own little cabins and none of them looked stressed at all so you know they’re treated like Kings & Queens over here! My initial worry was that the cabin might suffocate Yuri but she was more than comfortable. The cats even have their own personal play time without intermingling for their own safety.
Yuri stayed at Nekoya for 5D4N; and throughout days I received detailed updates (media updates too!) of Yuri’s day. And boy, you can tell she’s having the time of her life.
This definitely won’t be our last stay at Nekoya. Thank you for taking such great care of our baby girl. 🥰
07/12/2022
This was my first time boarding my kitty at Nekoya! From the viewing, booking, boarding and checking out, everything was so smooth and I am truly grateful! My mom and I had so much anxiety about leaving our monster for a vacation but the team was so patient and understanding!
Suria educated me about a lot of things that I didn't know and even gave recommendations for things that are unrelated to boarding.
Nabila was sooooo encouraging and friendly and really made my mom and I feel so much more confident about going on our holiday (less guilt at least!)! We took up so much of her time when saying bye but she didn’t mind at all and was sooo patient with us 🥹
Nabila, Sara and Andrea put so much care and thought into giving me personalised and detailed updates. Tbh, it felt like our cat loved them more than he did us 🥲 We really looked forward to their messages for every day that we were away! Also, they can really go into cat photography (just sayin'). And all of them are all so pretty 😍
ALSOOOO, our cat became more well-behaved when he came back home?!?!
All in all, I cannot be more thankful for such a dedicated team 😌 and will definitely return again if they will have us too ❤️
05/02/2022
it was our first time boarding our cat Xiao Ming and our friend recommended us Nekoya KAP. Even though it was a short 2 weeks stay for Xiao Ming, I'm pretty sure he feels comfortable there.
The whole process of boarding him was really smooth and easy. Guidelines for first-timers like us were clearly written down for us to follow. Updates was provided by the caretakers every single day on how Xiao Ming is adapting to the place. It really felt secure knowing that our cat is in good hands while we are overseas.
If we were to travel again, Nekoya will definitely be our first choice cat boarding.
Much thanks to Suria, Dionna, Andrea and Diyaanah for your daily updates and for taking such great care of our cat Xiao Ming. Hope he hasn't cause you guy much trouble cause he can be real naughty at times.. lol
Thank you all so much!
- Danny and WY
03/08/2022
Extremely friendly staff who obviously also love cats and understand them. Was sent almost daily updates on the status and adaptation of my cat to the environment and could see how comfortable she was with the staff and play area when I came to pick her up.
09/11/2021
Was there for daycare. It was really calm and nice for my cat. He will usually be very vocally expressive regarding any thing that he is uncomfortable with. But he was really chill and when I picked him up he was very calm and easy to manage. Furthermore this was his first time being away from me.
Place exceptionally clean and Tessa the caretaker was super considerate for my cat’s needs and was very observant about him. They were very understanding as I made some last minute changes with them and accommodated me to the best they could. If I can give 10 stars I would. And I would definitely use their services to board my cat in future.
20/08/2022
Thank you to the Nekoya team for taking care of Brown during her 3 months stay. Brown is a shy cat and took more than a month to explore out her cabin on her own. Special thanks to Nadz for her patience to help Brown overcome her fear, giving Brown lots of hugs, carrying her and setting up her comfortable chair for window watching.
19/11/2022
My husband and I did a lot of research on Cats hostels in SG and visited a few cats hostels before we decided to board our cats at Nekoya Central. It turns out to be the right decision we made. They stay there for 2 weeks with good care taken by friendly and patient caretakers there. It’s a clean environment for our cats as well. The care taker - Nix is very patient and friendly and knows the cats well! Thank you for the good accommodation provided!
21/11/2021
It was the first time we placed our two cats in a cat hotel, and they were very well taken of at Nekoya. The caretakers really understand cat behaviour and were very tuned into their needs. They are also super communicative and professional, and we were reassured at every step. Thank you for taking care of our girls.
11/09/2022
We brought our pet cat for its first stay for 3d2n at Jalan Kayu branch. We were very much satisfied with the cleanliness and friendliness of the boarding place. It is also very convenient to have an in house spa grooming place and our pet can be groomed at the same time during his stay. We have daily updates on our pet and that puts us at ease. We are impressed with the service and we will definately be back whenever we travel. We will know that our pet is in good hands.
04/12/2022
Fifi was in for her first boarding stay at the Jalan Kayu branch. We were in awe with the cleanliness of the boarding place and the friendliness of the caretakers. With the in-house spa grooming, Fifi can be conveniently groomed at the same time during her stay. The daily updates on Fifi put us at ease. We will definitely be back whenever we travel. Thank you all!
03/10/2022
The staff are super friendly and they go the extra mile to ensure your cat is well cared for when you are away. The boarding place is very well maintained and clean. My wife and I have had many good experiences with Nekoya, first at KAP and now Jalan Kayu. We also recommend this place to our friends who are looking for a great boarding place for their cats too!
07/10/2022
It’s our first time with Nekoya Jalan Kayu and…we’re sold!
The place was very clean and welcoming! Little details like adding a curtain outside the cabin also helps with scaredy cat(s) like ours 😅 Most importantly, the cat-takers never failed to update us daily. It’s really assuring especially when you’re apart from your beloved pet .
Thank you once again Nekoya for the wonderful care given to our cat. We will definitely be back when we have to 😊
16/05/2022
Nekoya Jalan Kayu staff has been very passionate and kind. They really did a good job in taking care of my cat and they were updating daily about how my cat is doing. Great experience ! Will definitely come back here !