Our Client Experiences

Since 2016, we’ve had the pleasure of caring for hundreds of feline guests, in the process alleviating the woes of anxious owners who can now travel happy – Anytime, to anywhere. All our reviews and client experiences are available for reading very transparently on Google and Facebook!

King Albert Park

Kay B

11/12/2022

It was our first time trying out cat boarding and were very nervous about how our cat, Brownie, would take to it. First and foremost, I was very impressed by how Nekoya ensured all documentation related to the cat's health was in order, this shows the importance they place on the health and hygiene of all cats staying there. The staff at Nekoya were also reassuringly experienced, kind and well-versed in kitty language. They updated us in detail, and it only took Brownie a couple of days to warm up to them (which is saying a lot!). Would highly recommend Nekoya to anyone looking for trustworthy cat caretakers, for peace of mind on your holidays.

Shayne Chan

25/10/2022

At first we're a little concern as our cat Shady is usually not that welcoming to other cats. But day by day, the friendly staffs at Nekoya kept us updated of how Shady adapted to her cabin and caretakers, and how she slowly but surely came out to enjoy her dedicated play time. It's heartwarming to be able to get such detailed and personalised updates on how she's coping with the place. I guess Shady felt so at home at Nekoya, I was fearing she'll abandon us and decide to stay there for good... 😂 Great cat boarding place, great service given to both cats and humans, great experience. Definitely recommended!

Nur Zalikha

08/06/2022

It’s our first time boarding our dearest Yuri at Nekoya @ KAP and I must say that I’m very impressed with their service. Right off the bat after registering Yuri’s details on their website, they emailed us documents that we should submit such as her vacc card, sterilization certificate and Fiv/FeLV certificate. I’ve learnt how important these documents are for your furbabies’ health and safety so I really appreciate them going through all these details. Arriving at Nekoya was another impressive start. The place is sparkling clean, bright, and calming too. The cats have their own little cabins and none of them looked stressed at all so you know they’re treated like Kings & Queens over here! My initial worry was that the cabin might suffocate Yuri but she was more than comfortable. The cats even have their own personal play time without intermingling for their own safety. Yuri stayed at Nekoya for 5D4N; and throughout days I received detailed updates (media updates too!) of Yuri’s day. And boy, you can tell she’s having the time of her life. This definitely won’t be our last stay at Nekoya. Thank you for taking such great care of our baby girl. 🥰

Ting Lim

07/12/2022

This was my first time boarding my kitty at Nekoya! From the viewing, booking, boarding and checking out, everything was so smooth and I am truly grateful! My mom and I had so much anxiety about leaving our monster for a vacation but the team was so patient and understanding! Suria educated me about a lot of things that I didn't know and even gave recommendations for things that are unrelated to boarding. Nabila was sooooo encouraging and friendly and really made my mom and I feel so much more confident about going on our holiday (less guilt at least!)! We took up so much of her time when saying bye but she didn’t mind at all and was sooo patient with us 🥹 Nabila, Sara and Andrea put so much care and thought into giving me personalised and detailed updates. Tbh, it felt like our cat loved them more than he did us 🥲 We really looked forward to their messages for every day that we were away! Also, they can really go into cat photography (just sayin'). And all of them are all so pretty 😍 ALSOOOO, our cat became more well-behaved when he came back home?!?! All in all, I cannot be more thankful for such a dedicated team 😌 and will definitely return again if they will have us too ❤️

teamilk

05/02/2022

it was our first time boarding our cat Xiao Ming and our friend recommended us Nekoya KAP. Even though it was a short 2 weeks stay for Xiao Ming, I'm pretty sure he feels comfortable there. The whole process of boarding him was really smooth and easy. Guidelines for first-timers like us were clearly written down for us to follow. Updates was provided by the caretakers every single day on how Xiao Ming is adapting to the place. It really felt secure knowing that our cat is in good hands while we are overseas. If we were to travel again, Nekoya will definitely be our first choice cat boarding. Much thanks to Suria, Dionna, Andrea and Diyaanah for your daily updates and for taking such great care of our cat Xiao Ming. Hope he hasn't cause you guy much trouble cause he can be real naughty at times.. lol Thank you all so much! - Danny and WY

Central

Jalan Kayu