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PAYA LEBAR

797 Geylang Road
#02-01
Singapore 389679

CALL US

+65 6966 7387

KING ALBERT PARK

9 King Albert Park
KAP Residences Mall, #02-20
Singapore 598332

CALL US

+65 6969 6278

OUTRAM PARK

59 Kampong Bahru Road
#02-01
Singapore 169367

CONTACT US

+65 6926 6470

CONTACT US

Our caretakers are reachable via phone and e-mail for immediate assistance regarding cabin availability and reservations.

For non-urgent enquiries, please contact the Nekoya Cat Hotel of your choice directly for assistance.

VIEWINGS

For the comfort and safety of our guests,
viewings are by appointment only. Please call the hotel of your choice to arrange for one!

We advise that all guests are transported within secure crates,
and that they use the service lifts for discrete,
uninterrupted access to the Nekoya hotels.

OPERATING HOURS

11AM – 6PM

CAREERS, BUSINESS ENQUIRIES & PARTNERSHIPS

We welcome great ideas and embrace new friendships.
Special rates are available to owners of catteries, shelters, veterinary clinics, grooming establishments and pet supply stores.
To enquire, send some mail to [email protected].

For careers, learn more here.

CONTACT FORM

One of our cat whisperers will be in touch within the next working day.

Catherine Pate

2019-02-22T12:16:52+0000

Thoughtful, loving place!

Lee-Emma Carter

2019-02-20T09:56:52+0000

I was very nervous about putting Winston in a cat hotel for the first time, as he had just arrived in Singapore. The team at Outram were fantastic. From the start they were able to put my kind at ease. When Winston arrived at the hotel they made him feelWelcome straight away! The media updates were well worth the money and highly recommended. I could tell they really paid attention to Winston to ensure he was safe and happy. It was great to see He was enjoying himself and had set up a little routine for himself on his little holiday away from home. If there were any problems or things to note they let me know and followed up on them as the week went on. I can honestly say I knew Winston was in safe hands and didn’t have any crazy cat lady moments whilst I was away. Thanks Nekoya!read more

Wenda Lim

2019-01-02T11:41:20+0000

Excellent and thoughtful service provided by trained staff. My cat Tiger spent 4 occasions at their place. And their services never fail my expectations. On Tiger’s final last stay with them, as Tiger is old and need more attentive care, they even helped me to syringe feed him. I am so touched! It’s worth every cent! Keep up the good work and love for my cat. Hope to return with my new cat (maybe)!read more

Michelle Lim

2018-11-15T10:38:08+0000

I put my Char Siew Mao with Nekoya - Paya Lebar for 10 days in October when I went on holiday. This was my 3rd pet hotel and the best so far! The Nekoya folks (Ivan, Rachel and Cee Leah) really took very good care of Char Siew and provided daily updates without needing to prompt or ask for them. They also maintain an active Instagram account so it was very easy to check in on Char Siew and his fellow kitties everyday. Nekoya also accommodated to my flight times with reasonable early check-in and late check-out rates. I especially like that Nekoya is very professional and stringent in their checks and criteria for boarding - this puts me at ease that my cat is in super good hands. The cat hotel itself is super clean and nice-smelling with a very calming ambience.This is also the first time Char Siew came home from a stayCATion without any anxiety or acting-out behaviour such as diarrhea and excessive meowing.Highly recommended to all cat parents! And I’ll definitely be boarding him at Nekoya again the next time I go on holiday! 😻read more

Helen Ang

2018-11-07T07:10:01+0000

Boarded my kitten, Owlet, at Nekoya Payah Lebar from 1-6 Nov 2018.Am very pleased with the services provided by the staff. First Dionna was very helpful in answering to all my queries about boarding my kitten as this was hers and my first time. ;)Next, when Owlet was on boarding, Ivan and Rachel had been most patient and caring to my naughty kitten's behaviors, i.e. she pee and poo out of the litter box and they had to wash her towel and even her pillow.Then every day, either Rachel or Ivan would send me how's Owlet was getting on (with pics and even video) in the boarding place. Really appreciate this gesture as it gave me peace of mind my kitty was doing well.The place is neat and clean too. Thanks the team again for looking after Owlet during her stay. Will definite board Owlet with Nekoya again next time should I need to be away. Also recommend to any who is thinking of a place to board your kitties. :)read more

Chorlin Whoopz

2018-10-30T10:26:44+0000

Thank you Ivan and your team for accommodating Christian and your patience with us! The Paya Lebar outlet is easily located from the MRT station! The place is very clean and all cats cages are well kept! Pictures on website is accurate. We recieved updates About Christian every other day, sometimes with an occasional picture. Will definitely recommend this place to anyone who needs a cat hotel.�read more

Taky Bdh

2018-09-20T04:16:56+0000

Kiki went for her first stay there and the environment is clean and well ventilated. She was playful and ate well from her first day, which always bodes well. They also take measures to prevent any cross infection other than ensuring everyone’s vaccinations are up to date. Cats do not interact directly with each other and he environment is cleaned after every cat has its outside playtime, which is assuring. They even do a cleanIng after viewings.read more

Joshua Dingwei Teo

2018-09-03T04:40:33+0000

My cat Zara experienced cat boarding for the first time at Nekoya for 9 days and I would like to express immense gratitude and thanks to the staff at Nekoya for taking such good care of her. My first viewing of the cat hotel left a good impression as the place was impeccably clean and the staff showed great care and attention to detail when explaining the different aspects of the cat hotel and why things are done that way. Check in was a breeze and Zara, which is quite the fiercely independent cat, warmed up to the staff who cared for her across the 9 days. Daily updates of pictures and videos arrived via Whatsapp to help put our minds at ease regarding Zara. Checking out actually proved to be harder than checking in, so that says something. :) I'd highly recommend Nekoya to all human subjects of their feline overlords and once again, many thanks for the care and space given to Zara.read more

Sonia Bester Smart

2018-07-11T00:42:54+0000

Our two cats were initially booked for 1 month, but unforeseen circumstances from our end resulted in them staying at Nekoya at Centerpod for 4 months! I loved the clean and friendly environment. Our one cat is especially skittish and she adjusted remarkably. I received daily whatsApp messages and photos and could recognise in their behavior and appearance that they were cared for and loved at Nekoya. The staff were incredibly kind, helpful and accommodating at all times. I am so relieved we found Nekoya, I have never before had any experience that can compare. I would recommend Nekoya without thinking twice.read more

Tessa Ee

2018-06-06T10:26:42+0000

My cat, Pom Pom, stayed at Nekoya for a total of 10 days. I love the calming music that they play and how everything is sparkling clean! I was worried that Pom Pom wouldn't be too friendly about the other cats present, but I was surprised at how calm she was! Nekoya's staff, Petrina, was lovely and sent me photos and videos of her when I was missing her overseas. When the time came to check out, Pom Pom didn't even want to leave! 😂 Next time I'm thinking of having going overseas, I would definitely let Pom Pom have her own holiday at Nekoya again.read more

Chan Yu Xin

2017-11-18T13:06:21+0000

Many thanks to Sheila and Portia for giving us peace of mind while we were away! Our scaredycat was nervous about her first stay but we knew she was in safe hands with Nekoya. :) Hope to see you guys again!read more

Fangning Lim

2017-11-12T14:52:01+0000

If you are looking for a clean, hygienic and meow-serene cat boarding with furry-dedicated staff, I highly recommend that you check out Nekoya cat hotel. I visited [email protected] and loved the full window view. I was delighted to know that Nekoya has another location at King Albert Park and the decision was made in a heartbeat. Petrina and Sheila took great care of Pumpkin and Apple, and provided regular updates - thank you very much!read more

Christine Lau

2017-10-23T14:22:26+0000

I am extremely nervous when it comes to leaving my cat under someone else's care. I always feel like no one can take care of my baby the way I do and also due to a few bad past experiences, I was more (read as extremely 😫) reluctant of sending King for boarding. However the team at Nekoya were amazing! Portia, Sheila and Petrina went all out to make sure my fussy eater was well taken care of and that I was aware of his well being at all times. As my cat is prone to bladder crystals, it was super important that his water intake stayed consistent throughout his stay and the team made sure his routine was as close to what he would have at home to lessen his stress.I cannot say enough good things! With the regular updates and a few pictures from the team, I could focus on enjoying my holiday rather than be constantly stressing about my furbaby.Thank you for taking such good care of King!🐈 🐾🐾read more

Wendy Koh

2017-09-08T11:06:15+0000

First time of putting up my cat at a boarding place while I went away for family vacation. It was the first time that my cat, Donut 🍩 was away from home as he is solely an indoor cat since he was a kitten and we will be away for so many days (7 days). Initially I was very worried if Donut can adapt and if he will be well cared of. But Nekoya has down such a great job looking after my Donut 🍩! They gave me daily updates and videos/ photos so that I can know that my little old boy is doing well 😊 Although Donut 🍩 is a little stressed and keep having soft poo, the caretakers there are so attentive and understanding and try to make things more comfortable for Donut 🍩! I am really very appreciative to each and everyone at Nekoya! They are really sincere in the well beings our furry babies 😊 I will not hesitate to put Donut 🍩 there again if I need to travel. Hopefully he will not make a mess next time 😅read more

Nurshafika Ibrahim

2017-08-07T01:04:55+0000

France Gaggioli

2017-06-07T03:54:49+0000

Can I just say how amazing all the staff are at the Nekoya Cat Hotel. This was the first time we sent our beautiful Jelly to a cat hotel and Debrah and her team always made us feel so relieved that our little Jelly was so well looked after so we enjoyed our holiday without worry. I couldn't recommend the Nekoya Cat Hotel more!! As a pet owner it is so great to know there is a place that is so caring to leave our precious Jelly! Thank youread more

Lyne Chia

2017-05-30T13:51:43+0000

We heard about Nekoya through Nekojam. We have always been pleased with their service and innovative approach in easing lives of pet parents. When we heard about their foray into cat boarding services and the designs put in place to make our feline overlord comfortable, we got really excited and was looking forward to board our kitten at this first Cat Hotel in Singapore. Our 10 month old kitten was extremely shy with strangers. This was also the first time he would be away from home, and for a good 9 days. Nevertheless, just 30 minutes upon checking in, he seemed pretty comfortable. Within 2 days, he got really chummy with Cat whisperers and started to ‘bully’ them. Fortunately, the cat whisperers were so patient and they took great care of him. We just checked him out today and he is in extremely good spirits. He seems to be more confident towards visiting guests. We will not hesitate to recommend Nekoya to fellow cat parents.read more

Ruth Fong

2017-05-16T02:22:26+0000

Thank you Nekoya and cat whisperers for taking wonderful care of Patchu! This was patchu's first time being away from home and we couldn't have chosen a better place to care for her. The lovely cat whisperers provided regular updates (more than what they promised) with pictures and videos while I was away, especially since patchu was a bit stressed at the start. The cabins were spacious enough for patchu and they allowed her to come out of her cabin to explore the rest of the cat hotel once a day (and patchu has grown to like the plants there).They managed to make her more comfortable over her stay there. Was impressed by their ability to understand the cats body language and provide for their needs accordingly. I would recommend this place to other cat owners as well! :)read more

Aida Barijo

2017-05-15T15:21:54+0000

Thank you Nekoya for being the saviour for my kitteh's one week staycation! It is a 5 star kitty hotel with lots of love and sincerity from all the staff!Environment - Calm, cosy, very clean, relaxed and best view for the cats from their cabin (full length window for bird watching!).Cabin - Clean, cosy, hygienic and big enough for fatty cat to jump around and play alone.Kitty playtime - Individual private kitty playtime. Through the daily updates I've received, I can feel the sincere love Ppoppo was given! And it didn't take long for her to get comfortable!Staff - Debrah, Portia & Petrina. Genuine, sincere, warm & honest. Good interpersonal skills. They put in great effort to ensure that I am at ease too! They certainly pay attention to all of my enquiries. Check-in process was a breeze.From my experience, not many boarding hotels are as clean as Nekoya. I like the fact Nekoya strictly ensure all cats are healthy, vaccinated, free from fleas and spayed/neutered before they come on board.I didn't even have the time to view Nekoya's cabin before the boarding but the moment I stepped into Nekoya during checking in, tells me Ppoppo will be in sincere hands.Do check out Nekoya's website prior to your cat boarding. It has all the lodging guidelines you need to know.Will definitely choose Nekoya again in the future! Highly recommend cat hotel for cat owners. Thank you ladies, I deeply appreciate your sincere dedication.read more

Feeqaah Shafiqah

2017-05-09T06:38:16+0000

When we first send simba over he was so scared, as days go by simba love it and really love how nekoya will always update me bout simba as simba didn't want to eat and i feel less worry as i'll always get an update bout simba. Thank u for taking care of my baby simba��read more

Latiff Jalil

2017-04-28T17:10:34+0000

Nekoya Cat Hotel is just like what the saying is " First impression lasts" I have to say that their ways of handling my cat is superb. This is a place where I would not hesitate to recommend to anybody that wants to look for a good place for their cats. The place is really clean and good. My hats to them for really making my cat comfortable stay. Thank you Nekoya Cat Hotel .read more

Abigail Tan

2017-04-26T08:06:37+0000

Booked a weekend stay for my kitty and was a little apprehensive as it's the first time @smokeythemunchkin will be staying somewhere foreign. Being a more than usual needy kitty, Portia and Petrina sent daily updates and photos for assurance that he's well taken care of �. Thank you! �read more

Peh Jiahong

2017-04-21T15:34:58+0000

Thank you for taking care of KeeTee while we were away.Appreciated your updates and advise!

Yvonne Kwek

2017-04-12T04:53:03+0000

Booked a stay for my furkid at Nekoya when I went on a family trip. I loved the lengths Nekoya goes to to keep their guests stress-free such as having owners book an appointment for viewing instead of going in at anytime of the day.I was pleased to see that the rest of the kitties were very relaxed and happy instead of tense and stressed out like most other cat hotels. The cabin space for the guests were pretty big and clean. My furkid is pretty big in size as well but there were still room for him to jump up and down. The staff were very friendly and sincere , and they even provided me with extra updates even though i only opted for 4 days. I appreciate that a lot! They do take the time to interact and check on the in-house guests every now and then instead of just providing the basic accommodation, food and water.They also allowed me to stay with my cat for a while to get him settled in, instead of "drop and go". I really appreciate these extra services to ensure the cats are going thorough minimal stress from leaving the comfort of their own homes.Will definitely choose Nekoya again in the future :) Thanks guys!TL;DR ?Environment : ★★★★★Cleanliness: ★★★★★Responsiveness: ★★★★★Comfort for Guest: ★★★★★read more

Yusri Goh Yan Xiu

2017-04-11T02:43:57+0000

Thank you Debrah and her team for looking after Jenny during her 1 week stay at Nekoya. The place is calm and suitable for cat boarding. They are meticulous and look after the guests well to ensure that nothing is left unattended. Their dedication help my cat to adjust the surrounding well enough to feel safe and at ease. Recommended to those who are keen to board their cats. Will be boarding my cat again in May for another week! Thank you. :)read more

Sabrina Aokira

2017-04-08T10:49:06+0000

The most beautiful thing about Nekoya Cat Hotel starts from those who work there. They adopt friendly approach & quick response customer service & care that allows cat owner feel at ease knowing the people who will be handling the cats; are dedicated, caring and love animals at heart. Thank you is not enough but I will write it again, thank you from the bottom of my heart for providing a clean, safe & homely environment for my cat. The cat hotel is equipped with the best viewing for all boarding cats, sufficient play time and regular updates regarding my cat adjustment in adapting in a new environment. Thank you for being consistent & working harder to ensure not just my cat but all other boarding cats feel less homesick with soothing music playing in the background. I wish Nekoya Cat Hotel the success & I am definitely recommending all other paw-moms/dad. This place is a go-to staycation for your cat while you are away.read more

Alvin Tay

2017-04-03T12:44:03+0000

Sent my fat boy to this friend recommended cat boarding place. I have to say it's the best I've ever engaged. Great daily rates, cozy environment, cat lover staffs, spacious room with proper hygiene, good food (but I recommend bringing your furkid's fave food, they need the comfort in new environment), photo/video updates every few days, what more can you ask for? Highly recommend for cat owners.read more

Bashirah Mohd Salleh

2017-04-03T02:47:18+0000

Brought home my kitten Bella from Nekoya after a 3 night stay. She seemed to like the place very much and settled in well. She had no issues after i took her home too. The staff are friendly and it was a pleasure to have chosen Nekoya.read more

Yuko Huber

2017-04-01T03:51:36+0000

Excellent service!!Momo was so relaxed at Nekoya and we were so happy to see her everyday by video. Thank you very much nice update!read more

Natalie Cheng

2017-03-30T07:26:01+0000

As we had experienced Cotton was not eating and drinking after returning from another cat hotel previously, we were a bit worry of her stay at Nekoya. However, Patrina and Portia at Nekoya really taken good care of Cotton. From hissing, being an emo cat, then slowly adapt to the environment, exploring everywhere, and even proactively approaching other cats during her play time. We are really happy to see Cotton was enjoying her stay at Nekoya ;)More importantly, I would highly recommend the daily media updates service. They not just sending you photos and videos because you paid for that service. I could say these photos and videos are all taken with love by Nekoya. Nekoya~ Thanks for all your love and care to Cotton again :3read more

Ada Lee

2017-03-20T12:37:50+0000

Tried out Nekoya during my short trip to KL and happy to see that my baby is well taken care of by Portia and Petrina. I also like it that i was allowed to stay with Butter for some time before we leave him there to ease our separation anxiety. Will definitely check Butter in again when we need to! �read more

Yunos Rahman

2017-03-17T07:49:36+0000

The service provided by them is absolutely amazing. I receive regular updates on my cat's condition and the staffs definitely did a great job in taking care of my cat's welfare. I would definitely come back again.read more

Jason Pay

2017-03-12T06:54:48+0000

Thanks Nekoya for putting up with our little ah beng!! Owner and staff were very professional and passionate about cats and their well beings. The daily video updates were really useful and it seems like Mel had many girlfriends!!! No wonder he seems to miss Nekoya!! Special thanks to Chief Cat Lady, Debrah! (ps: sorry for the late review!!)read more

Sahari BA

2017-02-28T05:38:26+0000

Excellent Service. 👍Keep us updated on the wellbeing of our cat.Very comforting to our frightful cat.Now we will have a peace of mind during our next holiday tripTHANK YOU.read more

Afiq Kamalludin

2017-02-25T12:08:35+0000

Pailin Lee

2017-01-09T15:03:20+0000

Portia and Petrina are genuine cat lovers, so you can definitely entrust your beloved cat with them. The funny and creative captions they send along with Peanut's photo never fails to crack me up too. I believe Peanut had a wonderful time boarding at Nekoya. When I came to pick Peanut up, he was actually sitting beside Portia. I bet he will miss you girls so much! Thanks for taking care of Peanut! And so sorry about Peanut eating your plant! :Pread more

Alden Chng

2016-12-29T10:05:18+0000

Michelle Sara-Joy Ang

2016-12-25T05:57:08+0000

There are 2 things I really fear in pet hotels - crummy, dirty, cramped quarters because the hotel owners really don't care and crazed cat people who think that cats are humans ... I am delighted to say that Nekoya is run by seriously lovely people who really care about the kitty cats.They are down to earth but obviously love the cats a lot and the care and attention they give is just amazing for 'strangers' to my cats.I am so very happy that I boarded my 2 cats at Nekoya - it was a long stay and I think they both did not want to leave in the end hahahaThank you Debrah (and Debrah's husband) and Portia for looking after my kitty cats so well and for taking Ghi Ghi to the vet and for staying with her ... you might have actually changed her perception of that nasty place :)A VERY BIG THANK YOU and I would recommend this haven for cats to anyone!read more

Susan Ang

2016-12-18T06:00:07+0000

George certainly had a great 'staycation' of two weeks in Nekoya! The hotel has a very cosy and relaxing ambience with airconditioning and soft music playing. The cabin is of a good size for George to retreat to, especially in the first few days of checking in when he was rather traumatised. Debrah and Portia did a very good job in handling George. They hand-fed George on the second day to get him to eat and slowly coaxed him out of his cabin for his daily individual playtime. We felt at ease knowing that George was doing fine after a few days through the updates on him sent via watsapp which we subscribed to for a small fee. By the way, Debrah and Portia are not just competent cat whisperers, they are also great photographers! In fact, I have just changed my profile pic to one taken by Portia. Thanks, Debrah and Portia! Would definitely check George into Nekoya should we need to leave town again. Don't suppose he would mind 😸read more

Rie Ohno

2016-12-15T05:47:21+0000

I recceed a few cat hotels before chancing upon Nekoya Cat Hotel in FB. I was impressed with how clean and beautiful it was. At home, Boo loves to look out of the window and with the full-length clear window overlooking his cubicle, I am sure he would be very happy here. The whole booking process was smooth with Debrah and Portia answering all my queries and that reassured me that Boo will be in good hands while we were away. I can also see that they put in great effort to ensure that each cat-client would feel at ease and comfortable while away from home. Boo was well taken care of and I will definitely choose Nekoya again for Boo's next staycation! �read more