Privacy Policy

Site Disclaimer

The terms and conditions outlined on this page apply to all Users who visit and use the services of Nekoya.co, the “Site”. By browsing, visiting and using the Site, you, the “User”, agree to be bound by the policies found on these pages:

  1. Terms and Conditions
  2. Privacy Policy

Nekoya.co represents the Nekoya daycare and boarding cat hotel in Singapore. All products, services and features of Nekoya.co; past, present and future, are subject to the terms and policies on this Site. Users should remove themselves from the Site if they do not wish to comply with these terms and policies.

Nekoya and its management hereby expresses their right to revise, amend, withdraw or make changes to these terms and conditions, and policies , in part or in whole at any time with or without prior notice to its Users. All such revisions, amendments, withdrawals or changes shall be automatically, or immediately effective once they are posted on the Site.

Indemnity

By using the Site, you, the User, agree to indemnify and hold Nekoya and its staff harmless from any and all claims, demands or other liabilities (including any legal fees and cost) that are made by any third party due to, or raising from Your use of the Site and/or your breach of these Terms and Conditions.

Privacy Policy

Here on Nekoya, your privacy and personal information, as well as that of all visitors to our site, are of utmost importance to us. The following policy serves to outline and demonstrate our commitment to the security of the information you entrust us with, and seek to explain the reasons and ways in which we collect and use it.

Our Promise

Nekoya promises to keep our visitors’ and customers’ personal information safe and secure. We are committed to never disclosing, selling, sharing, or renting any personal information to third parties or organizations for commercial purposes, or any other purpose undisclosed within this policy.

Notice of Disclosure of Information Gathered and Disclosed

This policy tells you what information we gather from you through the use of our website, how we may potentially use or disclose that information, and the steps in which we take to protect all that you trust us with.

While browsing our website or making a purchase, a customer may be required to provide confidential information about themselves; including but not limited to their name, address, contact number(s) and e-mail address. This information may be used by us to keep you, the customer/visitor, up to date regarding the latest products and services available, and/or news and information pertaining to the business.

Our website does collect certain information pertaining to users’ browsing data and shopping patterns; for example, we occasionally compile statistics that reflect the number and frequency of visitors to our web store, and the individual pages that are of interest to them. All statistics gathered and monitored are used mostly for the purpose of improving our website, and in helping us provide users with better browsing experiences. They may be released or shared with third parties, potential advertisers and business partners etc. in the event they are requested for, but do not and cannot be used to collect vital personal information about you. Unless you choose to opt out, we may, from time to time, use information such as your email address and/or contact number to contact you directly regarding urgent news, updates, promotions, products or information that we think may be of interest to you.

A customer/visitor to Nekoya may choose to opt out of providing personal information to us by sending us an email and specifying the interest to withdraw personal information, in part or in whole. Please do so, bearing in mind that such an action may hinder or cripple your shopping experience with us significantly. You may, at any time:

  • Request to know what information we have about you
  • Request to amend any information we have about you
  • Request for us to delete any information we have about you
  • Request for assistance and help regarding the our use of your personal information

Nekoya reserves the right to disclose information regarding customers/visitors to our site to the relevant legal authorities if we believe that disclosure is necessary to protect the rights of others and prevent them from getting harmed in any way.

Information on Nekoya.co

Personal information about yourself is requested when you do the following on Nekoya.co:

  • Create an account
  • Place an order
  • Participate in giveaways, contests, etc
  • Provide feedback on our services
  • Sign on to any part of our website which requests your login username or password prior to gaining access to other parts of the site, information, materials or services

When you book a reservation or make a purchase with us, we request information such as:

  • Your name
  • Your contact number
  • Your residential and billing address
  • Your company

This information is used for billing purposes. Nekoya does not have access to your financial information. Payment for orders are only authorized via Paypal. When you select to pay using Paypal as a medium, you are directed away from the Nekoya website and enter a secure page through the respective websites which log your credit card information and processes the payment process on our behalf. Nekoya cannot be held responsible for failure to protect your financial information outside of the site.

Trademarks and Copyrights

All material appearing on this site, inclusive of (but not limited to) text, images, site design and logos are property of the owners of Nekoya.co and/or their respective owners. No whole or part of any content appearing here may be reused, distributed or modified in any form without prior permission. Any person or persons found to have used Nekoya’s material may be charged under the law. We also reserve all rights explicitly or implicitly declared here. Nekoya will also try, to the best of our ability, to credit any materials and/or information taken from the internet to their respective owners. Should any material be found to be uncredited, please contact us at [email protected] for us to solve the issue and to rectify this matter amicably.

External Links and Material

Nekoya.co may occasionally use links to external websites or information in order to help our customers make informed decisions in the course of their purchases. However, Nekoya cannot bear responsibility for content provided outside of the site, and therefore any action or consequence resulting from heeding this information cannot be used to hold Nekoya responsible.

Credit for External Material Used On Nekoya:

Creative commons and other commercial free material may be used on Nekoya.co.

Public User Submissions

Nekoya is not responsible for any material submitted to the public areas of this website by you. Any material submitted by you or any other user is not endorsed, reviewed and approved by Nekoya. Nekoya reserves the right to remove any material without your notice if Nekoya.co is aware that you bear the intention of, including but not limited to:

  1. Defaming, abusing, harassing, threatening Nekoya’s staff, other users or any third parties
  2. Publishing , posting, distributing any defamatory, indecent or unlawful materials and/or containing marketing or promotional material and/or information which is intended to solicit business to other third parties
  3. Posting or uploading files that contain virus, worms, key-loggers or any similar software or programs that may damage Nekoya and/or any third party’s computer and/or network.

Any non-personal information that you think may be of use to us, sent in your capacity as a customer/visitor to the Nekoya website, is sent on a non-confidential basis. Our team is free to use, reproduce, edit or duplicate such information freely, for whatever purpose necessary, such as in the areas of business development or marketing.

Disputes and Accidental Misrepresentations

In the event of disputes between customers and Nekoya with regards to pricing, products, or any matter unstated here, management reserves the right to solve the matter at its own discretion. Nekoya reserves the right to amend, refuse, or cancel at any time, terms, conditions, promotions, notices and orders in such events, or if for some reason are unable to fulfill them (etc. product on promotion is out of stock).

In the event that payment has been made, management will either process a refund or contact the affected party to work out an amiable solution.

If payment has not been made for the order, the order has rightfully not been placed, processed or fulfilled in any manner. As such, Nekoya reserves the right to nullify the dispute.

Other Conditions

Nekoya reserves the right to amend its site, products, prices, terms and conditions as and when it deems fit. It cannot be held liable for any harm, damage, injury or expense which may result from access to this website, information on it, products purchased on it, etc.

By browsing this website, you agree to comply with and be bound by all the terms and conditions of use together with our terms and conditions. Nekoya reserves the right to change or discontinue features or parts of its website without notice at any time. Nekoya will try to the best of our ability to publish only accurate material and/or information on this website. Should any material and/or information be found to be inaccurate, be ensured that none of it was done to deceive, lie, or cheat, and will gladly be rectified. In the event of such an occurrence please contact us such that we may make amendments to the matter at hand. You agree not to compromise the security of the Nekoya website or attempt to gain access to secured and protected areas, or sensitive information. You agree to be fully responsible for any claim, liability, expenses, losses, costs including legal fees incurred by us arising from the infringement of the terms and conditions written in the agreement.