Client Experiences

Since 2016, we’ve had the pleasure of caring for hundreds of feline guests, in the process alleviating the woes of anxious owners who can now travel happy – Anytime, to anywhere. All our reviews and client experiences are available for reading very transparently on Google, Yelp and Facebook!

Valerie Cheong
Valerie Cheong
14:58 16 Feb 20
I like to thank Nekoya KAP for taking such great care of my 4 cats Pixie, Piko, Freddie and Bailey for a week. The staff is kind and caring and always responsive to my questions and provided me with regular updates. The premises is clean and airy too. Thank you Suria, Dionna and Debrah!Valerie
Michelle Ng
Michelle Ng
13:58 26 Jan 20
Thank you Nekoya KAP for always loving our precious fur son whenever we travel! 😻We love how the place is always kept clean, spick and span. The daily updates also assure us that our kitty is in safe hands; nice to be able to see him even when we’re away. (:
Mira Khan
Mira Khan
08:14 20 Jan 20
I have been sending my cat here a few times and i have never regretted it. Gives me a piece of mind when i know my furry baby is well taken care of. The cabin is clean, i get updates on how he is and when i fetch him at the end of my trip. He is still is normal usual self which is a good indication that he wasn’t stressed out or anything. 10/10 would recommend! 😽
Felice Yeong
Felice Yeong
13:23 22 Dec 19
These cats are obviously having a wonderful vacation too at Nekoya Cat Hotel just like the parents n their parents can have a peace of mind knowing that their fur kids are being taken good care of. Well done to the team at Nekoya!!
Angeline Tan Ming Lyng
Angeline Tan Ming Lyng
10:56 11 Dec 19
Our cats Kuro & Shira were very well taken care of wif lotsa attention n love fr the staff @ Nekoya . Our family felt really assured abt their ability to handle our kitties n were given constant media updates on their well being . Thx so much the lovely staff of KAP Nekoya ❤️💋
Ika Lestari Rahardjo
Ika Lestari Rahardjo
14:08 24 Nov 19
It was our first time boarding our 7-mth kitten at Nekoya KAP, and we're satisfied with the reliability and service provided. The environment is clean and the staff are friendly, knowledgable and dedicated! Thank you so much for giving us a peace of mind while we travel!
Nur Rafidah Rahim
Nur Rafidah Rahim
15:22 23 Nov 19
It was my first time sending my three cats to Nekoya (KAP) and I must say that I am very impressed. The staff have been very helpful and friendly. You can sense the genuine care for each and every feline staying there. They provided daily updates on my cats which really gave me the assurance that they were all doing well there. The place was pleasant and very clean too! I would definitely recommend my fellow cat owner friends to Nekoya if they ever need a place for their cats to have a staycation!!!
Linda Tiang
Linda Tiang
14:31 11 Oct 19
Very clean and comfortable environment for cats. Special thanks to Ivan, Dionna and John at P.lebar outlet, for their dedicated care and daily updates of my kitty Blue! Purrfect place for cat boarding!
Christina Yeo
Christina Yeo
09:03 16 Sep 19
It was our first time leaving our cats and was super anxious about everything. Nekoya (KAP) had provided superb services for our cats and us even before we decided to book them. The staff updated us everyday on how the cats were doing, whether they were eating well, adjusting in and etc, we were looking forward everyday to their message updates :)) Every staff was so friendly and caring to our cats and they adjusted in to the new environment pretty quickly. Loved the great service, sincere care for our cats and knowledgeable staff for recommending food too. A great staycation!
Rebecca Hodges
Rebecca Hodges
04:35 15 Sep 19
Very simply put: Nekoya Cat Hotel went above and beyond any service we could have possibly hoped for. Diyannah, Suira, and Dionna are incredibly caring, considerate, and knowledgeable ladies. They are cat owners themselves, so were able to offer a wealth of advice on cat food, grooming and general care which I greatly appreciated. We had such a restful holiday knowing our cat, Mimi, was in the best hands possible. I cannot recommend or thank Nekoya enough for all they did! Needless to say, we have found Mimi's second home in Singapore.
Li Huiyun
Li Huiyun
07:15 06 Sep 19
My kitten had his staycation at Outram Nekoya Cat Hotel. Great environment, clean and hygienic, excellent service! Greatly appreciates the daily updates too! Thanks guz!
Fanny Tan
Fanny Tan
10:38 04 Aug 19
服务态度非常好!感谢🙏very good
Daphne Tann
Daphne Tann
05:50 17 Jul 19
I recently adopted a cat (my first cat!) and had to travel for work. So it was my first time being away from my cat and was expectedly very nervous to do so. After some research and getting reviews from friends, Nekoya Cat Hotel was recommended to me. Tessa and Vanessa from the Outram Park outlet were amazing and wonderful at easing my worries and taking excellent care of my cat. Brought my cat in for the complimentary viewing just to make sure I (and the cat, hah) was comfortable with the place. The hotel has a very peaceful and calming vibe, and is very clean and tidy. Could tell that the cats who were already there (each in their individual cabins) that they were very relaxed and comfortable too. During my cat's stay, I got regular and prompt updates about how he was doing. Tessa and Vanessa even informed me when they suspected that my cat might be a bittt constipated, and asked if they could add a bit of water to his wet food before doing so. He was fine by the next day thanks to their care. They also made sure he got his fill during his daily play times. When it was time to bring him home, haha my cat didn't really want to leave and it took a while to get him back into his carrier. Thank you again so much to Tessa and Vanessa. Will definitely use Nekoya again when I next have to go on a work trip, and am going to sign up for their memship plan too!
Taky Bdh
Taky Bdh
15:01 10 Jul 19
Kiki came for her second staycation and while she’s usually hissy and dislikes new people, she settled in after a day, and was demanding pats and belly rubs daily thereafter. Environment was clean and breezy as usual and we fetched Kiki home with her being clean, sleek and manja as usual. She will definitely be returning next time we go overseas!
See Cee Leah
See Cee Leah
01:58 06 Jul 19
While contemplating on whether to get a cat or not, I almost decided not to since I live alone in Singapore and had no other relatives or friends I can trust enough to help me take care of my cat when I go overseas. This is when I found Nekoya. Their space is clean with lots of toys and they have strict rules of not simply boarding any cats, especially ones with contagious diseases, and do not let any outside visitors in without an appointment. I’d like to thank Suria and Francesca, who are the main reason why I chose Nekoya KAP. They would advise me of my cat’s diet and give me daily updates in the hotel, this assured me that my beloved cat is in good hands. I’m very happy with their service and Nekoya is my go-to boarding place when I travel. ❤️
Shida Shhrn
Shida Shhrn
03:12 24 Jun 19
I boarded my 3 cats for 2 weeks. Place was clean and cozy. Great team from Outram Park outlet. They updated me every few days regarding my cats. They even suggested to try out different food when my cat doesn't have appetite to eat. Will board my cats here again if I need to go overseas! Thank you Nekoya!
Stephanie Tham
Stephanie Tham
03:56 04 Jun 19
There's no better cat hotel than Nekoya to board your critter while you're away on vacation. My boy, Bozo, had a fabulous staycation at KAP under the loveliest caretakers - Suria, Dionna and Francesca :)I was initially jittery as Bozo has a shy temperament. However, the team showed so much care and he adjusted well. From day 1 of his stay, I was immediately assured as they would send me whatsapp updates and pictures of his behaviour, quirks and mannerisms every other day or so. The staff were also attentive enough to note down your cat's preferences when it comes to playtime and feeding!Bozo couldnt have a better time and he also came home with a list of recommended pet food brands and his favourite teaser! :)5 stars, highly recommended!
Jiyeon Kang
Jiyeon Kang
01:39 14 May 19
Very clean place. kind people. They updated us about Otto and many photos everyday. My cat adjusted well and comfortable there now. Eating and using his litterbox well too
Derek Lim
Derek Lim
13:16 13 May 19
Our family cat Pico has had 2 great “vacations” at Nekoya KAP and he absolutely loves the place - to the point that he doesn’t want to leave when we go pick him up! It puts our minds at ease knowing that he is in the good hands of an attentive and loving team of caregivers. 🙂
Cecilia Qin
Cecilia Qin
05:31 21 Apr 19
Sent my cats Oreo and Simba at Outram Park outlet for 9D8N staycation when the whole family was overseas. The cabin and the hotel ‘facility’ are definitely clean and great. A big shout out to Venessa and Tessa for giving us detailed updates everyday and going extra miles when my cats need some urgent checkup. The team are definitely well trained and professional, the check in and out process and the quality of the customer services are absolutely fantastic. Will come back again as the team gave us a peace in mind when we are away and knowing that my cats are well taken care of by you guys! Highly recommend. 🤟
Maz Rzy
Maz Rzy
07:53 20 Mar 19
I have no doubt that Nekoya might just be the best cat boarding hotel in town! Just picked up my cat,Ozil, today and staff of Nekoya (Paya Lebar) deserves another compliment. I opted for daily media updates & without fail, they came in promptly and shared few pics of Ozil. This service definitely had made me feel assured tt Ozil is in good hands. They also replied to my queries patiently. Ozil is a very reserved and swipey boy to strangers but staff are ever so patient and seems to know how to handle cats with such character. Thumbs up to Nekoya & job well done! My sincere appreciation and keep up the great service ,👍
Royston Tan
Royston Tan
05:13 19 Mar 19
We booked a two-week stay for our kitten, Sugar, at Nekoya KAP. It was the first time we were boarding our cat, and we didn't know what to expect. Francesca and Suria were very patient in answering our questions, and took great care of Sugar in the two weeks that he spent there. Sugar received lots of love and attention, and we were constantly updated as to his well-being. Thank you so much!
Alfi Eddie
Alfi Eddie
06:38 06 Mar 19
Sent my Cat Krunch over at Nekoya for 4D3N stay as our whole family went for a vacation, caretakers were friendly and welcoming , cozy ambience to the place , and updated us with pics and videos of our cat daily during the stay. Highly reccomended ! Will definitely come again if need be, they have our trust (:
Dawn Cayleb Tay
Dawn Cayleb Tay
07:55 27 Feb 19
Definitely our go-to Cat Hotel for Dusty. Very clean and accountable 🙂 Dusty is not exactly the easiest cat, but Ivan (Paya Lebar outlet) is so experienced and patient.
Catherine Pate
Catherine Pate
12:16 22 Feb 19
Thoughtful, loving place!
Lee-Emma Carter
Lee-Emma Carter
09:56 20 Feb 19
I was very nervous about putting Winston in a cat hotel for the first time, as he had just arrived in Singapore. The team at Outram were fantastic. From the start they were able to put my kind at ease. When Winston arrived at the hotel they made him feelWelcome straight away! The media updates were well worth the money and highly recommended. I could tell they really paid attention to Winston to ensure he was safe and happy. It was great to see He was enjoying himself and had set up a little routine for himself on his little holiday away from home. If there were any problems or things to note they let me know and followed up on them as the week went on. I can honestly say I knew Winston was in safe hands and didn’t have any crazy cat lady moments whilst I was away. Thanks Nekoya!
Wenda Lim
Wenda Lim
11:41 02 Jan 19
Excellent and thoughtful service provided by trained staff. My cat Tiger spent 4 occasions at their place. And their services never fail my expectations. On Tiger’s final last stay with them, as Tiger is old and need more attentive care, they even helped me to syringe feed him. I am so touched! It’s worth every cent! Keep up the good work and love for my cat. Hope to return with my new cat (maybe)!
Michelle Lim
Michelle Lim
10:38 15 Nov 18
I put my Char Siew Mao with Nekoya - Paya Lebar for 10 days in October when I went on holiday. This was my 3rd pet hotel and the best so far! The Nekoya folks (Ivan, Rachel and Cee Leah) really took very good care of Char Siew and provided daily updates without needing to prompt or ask for them. They also maintain an active Instagram account so it was very easy to check in on Char Siew and his fellow kitties everyday. Nekoya also accommodated to my flight times with reasonable early check-in and late check-out rates. I especially like that Nekoya is very professional and stringent in their checks and criteria for boarding - this puts me at ease that my cat is in super good hands. The cat hotel itself is super clean and nice-smelling with a very calming ambience.This is also the first time Char Siew came home from a stayCATion without any anxiety or acting-out behaviour such as diarrhea and excessive meowing.Highly recommended to all cat parents! And I’ll definitely be boarding him at Nekoya again the next time I go on holiday! 😻
Helen Ang
Helen Ang
07:10 07 Nov 18
Boarded my kitten, Owlet, at Nekoya Payah Lebar from 1-6 Nov 2018.Am very pleased with the services provided by the staff. First Dionna was very helpful in answering to all my queries about boarding my kitten as this was hers and my first time. ;)Next, when Owlet was on boarding, Ivan and Rachel had been most patient and caring to my naughty kitten's behaviors, i.e. she pee and poo out of the litter box and they had to wash her towel and even her pillow.Then every day, either Rachel or Ivan would send me how's Owlet was getting on (with pics and even video) in the boarding place. Really appreciate this gesture as it gave me peace of mind my kitty was doing well.The place is neat and clean too. Thanks the team again for looking after Owlet during her stay. Will definite board Owlet with Nekoya again next time should I need to be away. Also recommend to any who is thinking of a place to board your kitties. 🙂
Chorlin Whoopz
Chorlin Whoopz
10:26 30 Oct 18
Thank you Ivan and your team for accommodating Christian and your patience with us! The Paya Lebar outlet is easily located from the MRT station! The place is very clean and all cats cages are well kept! Pictures on website is accurate. We recieved updates About Christian every other day, sometimes with an occasional picture. Will definitely recommend this place to anyone who needs a cat hotel.�
Taky Bdh
Taky Bdh
04:16 20 Sep 18
Kiki went for her first stay there and the environment is clean and well ventilated. She was playful and ate well from her first day, which always bodes well. They also take measures to prevent any cross infection other than ensuring everyone’s vaccinations are up to date. Cats do not interact directly with each other and he environment is cleaned after every cat has its outside playtime, which is assuring. They even do a cleanIng after viewings.
Sonia Bester Smart
Sonia Bester Smart
00:42 11 Jul 18
Our two cats were initially booked for 1 month, but unforeseen circumstances from our end resulted in them staying at Nekoya at Centerpod for 4 months! I loved the clean and friendly environment. Our one cat is especially skittish and she adjusted remarkably. I received daily whatsApp messages and photos and could recognise in their behavior and appearance that they were cared for and loved at Nekoya. The staff were incredibly kind, helpful and accommodating at all times. I am so relieved we found Nekoya, I have never before had any experience that can compare. I would recommend Nekoya without thinking twice.
Tessa Ee
Tessa Ee
10:26 06 Jun 18
My cat, Pom Pom, stayed at Nekoya for a total of 10 days. I love the calming music that they play and how everything is sparkling clean! I was worried that Pom Pom wouldn't be too friendly about the other cats present, but I was surprised at how calm she was! Nekoya's staff, Petrina, was lovely and sent me photos and videos of her when I was missing her overseas. When the time came to check out, Pom Pom didn't even want to leave! 😂 Next time I'm thinking of having going overseas, I would definitely let Pom Pom have her own holiday at Nekoya again.
Chan Yu Xin
Chan Yu Xin
13:06 18 Nov 17
Many thanks to Sheila and Portia for giving us peace of mind while we were away! Our scaredycat was nervous about her first stay but we knew she was in safe hands with Nekoya. 🙂 Hope to see you guys again!
Fangning Lim
Fangning Lim
14:52 12 Nov 17
If you are looking for a clean, hygienic and meow-serene cat boarding with furry-dedicated staff, I highly recommend that you check out Nekoya cat hotel. I visited [email protected] and loved the full window view. I was delighted to know that Nekoya has another location at King Albert Park and the decision was made in a heartbeat. Petrina and Sheila took great care of Pumpkin and Apple, and provided regular updates - thank you very much!
Christine Lau
Christine Lau
14:22 23 Oct 17
I am extremely nervous when it comes to leaving my cat under someone else's care. I always feel like no one can take care of my baby the way I do and also due to a few bad past experiences, I was more (read as extremely 😫) reluctant of sending King for boarding. However the team at Nekoya were amazing! Portia, Sheila and Petrina went all out to make sure my fussy eater was well taken care of and that I was aware of his well being at all times. As my cat is prone to bladder crystals, it was super important that his water intake stayed consistent throughout his stay and the team made sure his routine was as close to what he would have at home to lessen his stress.I cannot say enough good things! With the regular updates and a few pictures from the team, I could focus on enjoying my holiday rather than be constantly stressing about my furbaby.Thank you for taking such good care of King!🐈 🐾🐾
Wendy Koh
Wendy Koh
11:06 08 Sep 17
First time of putting up my cat at a boarding place while I went away for family vacation. It was the first time that my cat, Donut 🍩 was away from home as he is solely an indoor cat since he was a kitten and we will be away for so many days (7 days). Initially I was very worried if Donut can adapt and if he will be well cared of. But Nekoya has down such a great job looking after my Donut 🍩! They gave me daily updates and videos/ photos so that I can know that my little old boy is doing well 😊 Although Donut 🍩 is a little stressed and keep having soft poo, the caretakers there are so attentive and understanding and try to make things more comfortable for Donut 🍩! I am really very appreciative to each and everyone at Nekoya! They are really sincere in the well beings our furry babies 😊 I will not hesitate to put Donut 🍩 there again if I need to travel. Hopefully he will not make a mess next time 😅
Nurshafika Ibrahim
Nurshafika Ibrahim
01:04 07 Aug 17
France Gaggioli
France Gaggioli
03:54 07 Jun 17
Can I just say how amazing all the staff are at the Nekoya Cat Hotel. This was the first time we sent our beautiful Jelly to a cat hotel and Debrah and her team always made us feel so relieved that our little Jelly was so well looked after so we enjoyed our holiday without worry. I couldn't recommend the Nekoya Cat Hotel more!! As a pet owner it is so great to know there is a place that is so caring to leave our precious Jelly! Thank you
Lyne Chia
Lyne Chia
13:51 30 May 17
We heard about Nekoya through Nekojam. We have always been pleased with their service and innovative approach in easing lives of pet parents. When we heard about their foray into cat boarding services and the designs put in place to make our feline overlord comfortable, we got really excited and was looking forward to board our kitten at this first Cat Hotel in Singapore. Our 10 month old kitten was extremely shy with strangers. This was also the first time he would be away from home, and for a good 9 days. Nevertheless, just 30 minutes upon checking in, he seemed pretty comfortable. Within 2 days, he got really chummy with Cat whisperers and started to ‘bully’ them. Fortunately, the cat whisperers were so patient and they took great care of him. We just checked him out today and he is in extremely good spirits. He seems to be more confident towards visiting guests. We will not hesitate to recommend Nekoya to fellow cat parents.
Ruth Fong
Ruth Fong
02:22 16 May 17
Thank you Nekoya and cat whisperers for taking wonderful care of Patchu! This was patchu's first time being away from home and we couldn't have chosen a better place to care for her. The lovely cat whisperers provided regular updates (more than what they promised) with pictures and videos while I was away, especially since patchu was a bit stressed at the start. The cabins were spacious enough for patchu and they allowed her to come out of her cabin to explore the rest of the cat hotel once a day (and patchu has grown to like the plants there).They managed to make her more comfortable over her stay there. Was impressed by their ability to understand the cats body language and provide for their needs accordingly. I would recommend this place to other cat owners as well! 🙂
Aida Barijo
Aida Barijo
15:21 15 May 17
Thank you Nekoya for being the saviour for my kitteh's one week staycation! It is a 5 star kitty hotel with lots of love and sincerity from all the staff!Environment - Calm, cosy, very clean, relaxed and best view for the cats from their cabin (full length window for bird watching!).Cabin - Clean, cosy, hygienic and big enough for fatty cat to jump around and play alone.Kitty playtime - Individual private kitty playtime. Through the daily updates I've received, I can feel the sincere love Ppoppo was given! And it didn't take long for her to get comfortable!Staff - Debrah, Portia & Petrina. Genuine, sincere, warm & honest. Good interpersonal skills. They put in great effort to ensure that I am at ease too! They certainly pay attention to all of my enquiries. Check-in process was a breeze.From my experience, not many boarding hotels are as clean as Nekoya. I like the fact Nekoya strictly ensure all cats are healthy, vaccinated, free from fleas and spayed/neutered before they come on board.I didn't even have the time to view Nekoya's cabin before the boarding but the moment I stepped into Nekoya during checking in, tells me Ppoppo will be in sincere hands.Do check out Nekoya's website prior to your cat boarding. It has all the lodging guidelines you need to know.Will definitely choose Nekoya again in the future! Highly recommend cat hotel for cat owners. Thank you ladies, I deeply appreciate your sincere dedication.
Feeqaah Shafiqah
Feeqaah Shafiqah
06:38 09 May 17
When we first send simba over he was so scared, as days go by simba love it and really love how nekoya will always update me bout simba as simba didn't want to eat and i feel less worry as i'll always get an update bout simba. Thank u for taking care of my baby simba��
Latiff Jalil
Latiff Jalil
17:10 28 Apr 17
Nekoya Cat Hotel is just like what the saying is " First impression lasts" I have to say that their ways of handling my cat is superb. This is a place where I would not hesitate to recommend to anybody that wants to look for a good place for their cats. The place is really clean and good. My hats to them for really making my cat comfortable stay. Thank you Nekoya Cat Hotel .
Abigail Tan
Abigail Tan
08:06 26 Apr 17
Booked a weekend stay for my kitty and was a little apprehensive as it's the first time @smokeythemunchkin will be staying somewhere foreign. Being a more than usual needy kitty, Portia and Petrina sent daily updates and photos for assurance that he's well taken care of �. Thank you! �
Peh Jiahong
Peh Jiahong
15:34 21 Apr 17
Thank you for taking care of KeeTee while we were away.Appreciated your updates and advise!
Yvonne Kwek
Yvonne Kwek
04:53 12 Apr 17
Booked a stay for my furkid at Nekoya when I went on a family trip. I loved the lengths Nekoya goes to to keep their guests stress-free such as having owners book an appointment for viewing instead of going in at anytime of the day.I was pleased to see that the rest of the kitties were very relaxed and happy instead of tense and stressed out like most other cat hotels. The cabin space for the guests were pretty big and clean. My furkid is pretty big in size as well but there were still room for him to jump up and down. The staff were very friendly and sincere , and they even provided me with extra updates even though i only opted for 4 days. I appreciate that a lot! They do take the time to interact and check on the in-house guests every now and then instead of just providing the basic accommodation, food and water.They also allowed me to stay with my cat for a while to get him settled in, instead of "drop and go". I really appreciate these extra services to ensure the cats are going thorough minimal stress from leaving the comfort of their own homes.Will definitely choose Nekoya again in the future 🙂 Thanks guys!TL;DR ?Environment : ★★★★★Cleanliness: ★★★★★Responsiveness: ★★★★★Comfort for Guest: ★★★★★
Yusri Goh Yan Xiu
Yusri Goh Yan Xiu
02:43 11 Apr 17
Thank you Debrah and her team for looking after Jenny during her 1 week stay at Nekoya. The place is calm and suitable for cat boarding. They are meticulous and look after the guests well to ensure that nothing is left unattended. Their dedication help my cat to adjust the surrounding well enough to feel safe and at ease. Recommended to those who are keen to board their cats. Will be boarding my cat again in May for another week! Thank you. 🙂
Alvin Tay
Alvin Tay
12:44 03 Apr 17
Sent my fat boy to this friend recommended cat boarding place. I have to say it's the best I've ever engaged. Great daily rates, cozy environment, cat lover staffs, spacious room with proper hygiene, good food (but I recommend bringing your furkid's fave food, they need the comfort in new environment), photo/video updates every few days, what more can you ask for? Highly recommend for cat owners.
Bashirah Mohd Salleh
Bashirah Mohd Salleh
02:47 03 Apr 17
Brought home my kitten Bella from Nekoya after a 3 night stay. She seemed to like the place very much and settled in well. She had no issues after i took her home too. The staff are friendly and it was a pleasure to have chosen Nekoya.
Yuko Huber
Yuko Huber
03:51 01 Apr 17
Excellent service!!Momo was so relaxed at Nekoya and we were so happy to see her everyday by video. Thank you very much nice update!
Natalie Cheng
Natalie Cheng
07:26 30 Mar 17
As we had experienced Cotton was not eating and drinking after returning from another cat hotel previously, we were a bit worry of her stay at Nekoya. However, Patrina and Portia at Nekoya really taken good care of Cotton. From hissing, being an emo cat, then slowly adapt to the environment, exploring everywhere, and even proactively approaching other cats during her play time. We are really happy to see Cotton was enjoying her stay at Nekoya ;)More importantly, I would highly recommend the daily media updates service. They not just sending you photos and videos because you paid for that service. I could say these photos and videos are all taken with love by Nekoya. Nekoya~ Thanks for all your love and care to Cotton again :3
Yunos Rahman
Yunos Rahman
07:49 17 Mar 17
The service provided by them is absolutely amazing. I receive regular updates on my cat's condition and the staffs definitely did a great job in taking care of my cat's welfare. I would definitely come back again.
Jason Pay
Jason Pay
06:54 12 Mar 17
Thanks Nekoya for putting up with our little ah beng!! Owner and staff were very professional and passionate about cats and their well beings. The daily video updates were really useful and it seems like Mel had many girlfriends!!! No wonder he seems to miss Nekoya!! Special thanks to Chief Cat Lady, Debrah! (ps: sorry for the late review!!)
Sahari BA
Sahari BA
05:38 28 Feb 17
Excellent Service. 👍Keep us updated on the wellbeing of our cat.Very comforting to our frightful cat.Now we will have a peace of mind during our next holiday tripTHANK YOU.
Afiq Kamalludin
Afiq Kamalludin
12:08 25 Feb 17
Pailin Lee
Pailin Lee
15:03 09 Jan 17
Portia and Petrina are genuine cat lovers, so you can definitely entrust your beloved cat with them. The funny and creative captions they send along with Peanut's photo never fails to crack me up too. I believe Peanut had a wonderful time boarding at Nekoya. When I came to pick Peanut up, he was actually sitting beside Portia. I bet he will miss you girls so much! Thanks for taking care of Peanut! And so sorry about Peanut eating your plant! 😛
Alden Chng
Alden Chng
10:05 29 Dec 16
Michelle Sara-Joy Ang
Michelle Sara-Joy Ang
05:57 25 Dec 16
There are 2 things I really fear in pet hotels - crummy, dirty, cramped quarters because the hotel owners really don't care and crazed cat people who think that cats are humans ... I am delighted to say that Nekoya is run by seriously lovely people who really care about the kitty cats.They are down to earth but obviously love the cats a lot and the care and attention they give is just amazing for 'strangers' to my cats.I am so very happy that I boarded my 2 cats at Nekoya - it was a long stay and I think they both did not want to leave in the end hahahaThank you Debrah (and Debrah's husband) and Portia for looking after my kitty cats so well and for taking Ghi Ghi to the vet and for staying with her ... you might have actually changed her perception of that nasty place :)A VERY BIG THANK YOU and I would recommend this haven for cats to anyone!
Susan Ang
Susan Ang
06:00 18 Dec 16
George certainly had a great 'staycation' of two weeks in Nekoya! The hotel has a very cosy and relaxing ambience with airconditioning and soft music playing. The cabin is of a good size for George to retreat to, especially in the first few days of checking in when he was rather traumatised. Debrah and Portia did a very good job in handling George. They hand-fed George on the second day to get him to eat and slowly coaxed him out of his cabin for his daily individual playtime. We felt at ease knowing that George was doing fine after a few days through the updates on him sent via watsapp which we subscribed to for a small fee. By the way, Debrah and Portia are not just competent cat whisperers, they are also great photographers! In fact, I have just changed my profile pic to one taken by Portia. Thanks, Debrah and Portia! Would definitely check George into Nekoya should we need to leave town again. Don't suppose he would mind 😸
Rie Ohno
Rie Ohno
05:47 15 Dec 16
I recceed a few cat hotels before chancing upon Nekoya Cat Hotel in FB. I was impressed with how clean and beautiful it was. At home, Boo loves to look out of the window and with the full-length clear window overlooking his cubicle, I am sure he would be very happy here. The whole booking process was smooth with Debrah and Portia answering all my queries and that reassured me that Boo will be in good hands while we were away. I can also see that they put in great effort to ensure that each cat-client would feel at ease and comfortable while away from home. Boo was well taken care of and I will definitely choose Nekoya again for Boo's next staycation! �
Liz Dju
Liz Dju
14:47 04 Dec 16
We are so glad to have placed Jasper at Nekoya Cat Hotel. The care and attentiveness given were superb. Jasper has never been away from us before and we were deeply worried about how our handsome boy could cope in the new environment and people around him. Jasper may be huge and majestic looking, but he is very timid and highly cautious by nature. With the twice daily video and photo updates from Nekoya, we were quickly put at ease. I was pleasantly surprised when Debrah texted us on his queer eating habit of pushing his food to the tile and eating from there, and was quick to make changes when we told her that the bowl may be too deep as we usually use a shallow plate propped on the bowl. We were definitely dumbfounded when we learnt that our Jasper was hand-fed like a royal prince. Talk about 6 star service, this is it. Debrah was very accommodating and helpful. She allowed us to checked Jasper in late in the evening after closing hours and came in earlier for us to check Jasper out when we returned. She certainly understands the anxiety of parents. Debrah and her team have certainly over delivered in their service. They had done a great job at Nekojam and have done it again at Nekoya. Special thanks to Debrah, Portia and Jeremy.
Next Reviews
Angus L
Angus L
10:48 17 May 22
Update: note you need to bring a mat and scratching board for the cat. A new AVA requirement.The place is clean and well maintained.The staff are attentive and took care of the cats well. They have a good regimen to keep the place clean, feed the cats, and let the cats have activities.The staff also updated me regularly through WhatsApp, even with photos and videos.Another good point is that they can prepare the raw food that I provide, so my cat can continue to have the same diet.The registration process seems a bit too excessively strict for me. I like the checks to ensure the cat's health. But to initial on every page, that seems way too legalistic. But this is really just a minor point.
David Jacks
David Jacks
01:14 04 May 22
Nadine Gan
Nadine Gan
06:04 29 Apr 22
Brought my two cats here for their first stay out of my home in their lives! I was initially quite worried especially since on of them has a more anxious disposition but they took really good care of them. He eventually warmed up and looked quite at home, I think that in itself says a lot. They looked perfectly healthy and happy when I picked them up. The process was also very smooth and I got updates with lots of photos! It is a littlecostly, but for the level of care I would recommend it if you can fit it into your budget 🙂 wonderful staff and clean
Ler Ws
Ler Ws
05:19 27 Apr 22
Nekoya’s staff are really friendly and especially accommodating. Had to extend my cat’s stay as I had covid overseas and they were super helpful in making sure her extension went smoothly.
Tessa Mendez
Tessa Mendez
09:37 26 Apr 22
I’ve visited a few cat hotels and so far I’d say Nekoya is the best in Singapore. With a calm environment and patient, kind & gentle staff caring for the cats, even the most shy of cats will warm up quickly to this place and feel very much at home. The team is also very responsive and timely to update daily about how your cat is settling in, whether they enjoyed playtime and how their appetite is doing. 10/10 would recommend every time!
Sue Nor
Sue Nor
04:31 24 Apr 22
I chanced upon Nekoya Cat Hotel while searching for places to board my cat for a few days. Turns out to be a fantastic cat hotel with very clean cabins, toys for cats to play with and best of all, the friendly cat-caretakers! These cat-caretakers are literally cat whisperers who love their guests so much you could actually see that they truly care for the furbabies under their charge as their own. For a small fee, you can request for daily media updates and they will send videos and photos of your furbabies, which we really liked.I would definitely come back to Nekoya in future! I boarded my cat here twice in the span of 2 weeks; Nekoya is really that GOOD! Our biggest thank you goes out to Suria, Dionna, Kaz and Diyaanah for taking care of Kitkat (despite him being very vocal and thus disturbing the serenity of the hotel 😅) Or maybe what he is trying to say is that he loves Nekoya Cat Hotel so much and that he's raving about how wonderful the hotel is and can't wait to be back again in future 😄😃👍 Cheers to team Nekoya!- Raja and Sue
Jane Baldwin
Jane Baldwin
14:50 22 Apr 22
I can't speak highly enough of the staff at Nekoya. We boarded our cat Obi here for over five weeks between two visits, and each time were so impressed by the care they provided. Most recently, Obi stayed at Nekoya before departing Singapore for the US. Staff were incredibly helpful in coordinating Obi's departure with our transport agent, as well as his pre-departure vet visit. The first time he stayed in December 2021, they also worked with us to coordinate a pick-up by a third-party while we were serving SHN. We will miss having access to such fabulous staff who always treated our boy as their own.
Ace Synyster
Ace Synyster
09:08 04 Apr 22
N. Fiqah
N. Fiqah
09:26 20 Mar 22
Audrey Tan
Audrey Tan
08:58 20 Mar 22
The entire experience from booking staycation for Haiku was smooth & efficient. Staff were most helpful in answering my queries & explaining what needs to be done. The place is clean & well organised. Temperature was comfortable. Haiku had fun exploring the place.
nur 135
nur 135
06:10 20 Mar 22
Staff who attended to us, Suria, is very friendly and knowledgeable. She shared many useful info about taking care of cats knowing that we are 1st time cat owners. Thus we are confident that our cat is in good hands. The place is clean, well kept and the whole environment feels so calming. My cat also appears comfortable and well adjusted to the place. We will definitely come back in the future.
Madoka Kobayashi
Madoka Kobayashi
08:34 17 Mar 22
I let my kitten stayed with Nekoya KAP recently. Suria took good care of my cat through out her stay. She updated my cat’s condition everyday (additional fee apply) and loved her so much! I definitely will let my cat stay again 😊Thank you Suria and Nekoya KAP!
Hana Kamsani
Hana Kamsani
04:02 16 Mar 22
Wu Di
Wu Di
08:05 27 Feb 22
My Hana was very well taken care of during her boarding. Thanks to both Suria and Dionna, I’m looking forward to seeing you again.😃
Karina Nindya
Karina Nindya
05:28 22 Feb 22
Nekoya at KAP is my go-to place to board my cat Foxie whenever I’m away. They look after her so well, showered her with care and affection and let her settled in nicely in her own pace. The photos/videos update I received everyday were just adorable! We are a repeat guest and definitely coming back for future trips! Special thanks to Suria, Diona and Diyaanah.
Kim Elldee
Kim Elldee
11:37 18 Feb 22
Very small. Very enjoyable makan there. Quiet and peaceful. Cinema small sound effects is good
Nxtashuh
Nxtashuh
10:14 13 Feb 22
Due to my wedding commitments, I have no choice but to send my precious one away from me for about 5 days 4 nights. Nekoya King Albert Park happened to be near my place and the reviews were very encouraging. Despite that, I was super cautious because it’s the first time Mochi will be away from Home and I was very nervous if she will adapt well. Suria was one of the caregiver there and she is SUPER nice. They give prompt updates everyday and I was very grateful for that. At first Mochi looked sad so on the 3rd day, I went down to visit her for 30 mins. In actual fact, she was so comfortable around the caregiver and the boarding place was so cozy for Mochi that puts my worries to rest because I know Suria have been taking good care of Mochi.I will not hesitate to put Mochi to the boarding place again! Thank you Nekoya KAP 💕
Linna ALtpVt
Linna ALtpVt
06:43 13 Feb 22
We placed Pizzo our 8 months kitten there for 2 nights 11 Feb - 13 Feb. Knowing that she is well taken of by great team we have a wonderful time away on vacation without worry.Thank you Suria and Diyaanah for the good job and all the videos and pictures updates of Pizzo👍Appreciate it so much🙏PS. If Pizzo can speak (😂😂) she say big Thank You too🤗🤗
TunTeja WowSG
TunTeja WowSG
06:09 12 Feb 22
Amazing staff & our 3rd experience in NEKOYA! Thank you for taking care of our Cat. No other place but Nekoya. Highly recommended
Taliza A Majid *
Taliza A Majid *
11:05 11 Feb 22
It was Solo’s first time boarding at Nekoya KAP. As a first timer, it was not easy for Solo.Thanks to Suria and Dionna who have been very patient, caring and helpful in assuring that Solo settled in the new environment comfortably.Really thankful for the daily photos and video updates. Will definitely return for future boardings😊Thank you ladies 🌹
teamilk
teamilk
07:44 05 Feb 22
it was our first time boarding our cat Xiao Ming and our friend recommended us Nekoya KAP. Even though it was a short 2 weeks stay for Xiao Ming, I'm pretty sure he feels comfortable there.The whole process of boarding him was really smooth and easy. Guidelines for first-timers like us were clearly written down for us to follow. Updates was provided by the caretakers every single day on how Xiao Ming is adapting to the place. It really felt secure knowing that our cat is in good hands while we are overseas.If we were to travel again, Nekoya will definitely be our first choice cat boarding.Much thanks to Suria, Dionna, Andrea and Diyaanah for your daily updates and for taking such great care of our cat Xiao Ming. Hope he hasn't cause you guy much trouble cause he can be real naughty at times.. lolThank you all so much!- Danny and WY
Joseph Teo
Joseph Teo
10:52 31 Jan 22
It was my first time boarding my cat. Very pleasant and smooth experience. The people working there were very patient and helpful too! Highly recommended!
Mastiana Hoque
Mastiana Hoque
07:54 19 Jan 22
The team at Nekoya KAP looked after my precious Mindy for two weeks during the Christmas period. All the staff are really understanding and kind. Special shout out to Suria for being so understanding towards me as well as the photos and videos. They will go to extra lengths to look after your kitty. For example, they offered AND went to get probiotics for Mindy due to her upset tummy. As a first timer, I was so anxious and had major separation anxiety, but they understood and knew how to put me at ease.Mindy was happy, her food intake normal and energy levels normal.I do not hesitate to recommend them or their services. The price is worth it and the service and care reflects it.Thank you again!
Deepthi Anantha Kumar
Deepthi Anantha Kumar
11:10 18 Jan 22
Shuri was sooooo loved and looked after! She came back softer! Which I honestly didn't think was possible.Nekoya is cosy and they understand your cat. They REALLLLLYYYYY do. They take time to get to know them and tend to their needs.They do exceptionally well with instructions so don't be afraid to be specific to what your pooch needs.Shuri will definitely stay there again! Beyond impressed! My cat continues to have a good life in my absence, thanks to Nekoya 😊
UTKARSH AGARWAL
UTKARSH AGARWAL
03:38 23 Dec 21
Very clean boarding facility, the caretakers are amazing and very prompt in giving updates. Highly recommended
widyawati mudai
widyawati mudai
08:13 12 Dec 21
Mama of Sorts
Mama of Sorts
07:56 06 Dec 21
It's my Coco's 1st time boarding and I must say she looks so settled and comfortable in all the updates sent by the team while we were away. It's clear that Dionna and team have so much love for cats and it gives me a great sense of comfort knowing Coco is in great hands!
Sue-Anne & Jerry Ee
Sue-Anne & Jerry Ee
15:31 05 Dec 21
Have boarded our cat (Julius) here many times and the girls here have always taken very very good care of him! They update us daily even when we don’t op for the daily update option and I must say that Julius trusts them more than he trusts us because he lets them trim his nails and brush out his fur but runs away when we try to do that at home!
Nurzahrifah Zahrain
Nurzahrifah Zahrain
19:10 25 Nov 21
Appreciate the team at Nekoya KAP’s time and patience caring for our fur babies and loving them like their own while our home is under renovation for 10 days.
Nurain ab raman
Nurain ab raman
02:26 06 Oct 21
Dear Dionna, Zong Jun n Nekoya Team,Thank you for taking care and loving Chomel n Chocolate. Myself n husband glad that we make the right decision with Nekoya.Good Job Guys!!! ☺️☺️
Saan Choy
Saan Choy
06:50 01 Oct 21
Nice cosy boarding for cats 👍
Andell Matthew Tan
Andell Matthew Tan
23:31 27 Sep 21
wendy seow
wendy seow
04:42 27 Sep 21
Pedro Shiu
Pedro Shiu
10:26 07 Sep 21
This is as perfect as a cat hotel can be. We highly recommend them.We have left our cat with Nekoya Cat Hotel @KAP twice; Feb2020 and again in Sep 2021. Both stays were absolutely lovely. Dionna, along with Nivian and Zong Jun, took care our cat. The team was very guest-oriented and displayed a high level of professionalism throughout our correspondence. They were responsive, flexible and very understanding. The daily media updates is a nice touch. I would recommend this option for any fur-parent who want regular updates. The updates were prompt and honest. Despite being a high-strung cat, he was visibly enjoying his stay at Nekoya. Thank you Dionna and the Nekoya team, you helped us enjoy our holiday by giving us an absolute peace of mind that our cat is well taken care of! We will come back again.
Dinyar Ghyara
Dinyar Ghyara
06:43 31 Aug 21
Hanani M
Hanani M
04:12 28 Jul 21
Happy that I chose Nekoya. It was a peace of mind for me leaving our little Mowgli with these wonderful ladies. Will definitely send him there again if we go on a holiday or staycation. Thanks Tessa , Dionna and Nivian.
Sergey Kozlov
Sergey Kozlov
03:57 21 Jul 21
Super thankful for having our cat there. Staff was providing daily updates, facility is great. Definitely coming back again!
RAZLI AHMAD SHAH
RAZLI AHMAD SHAH
00:10 07 Jul 21
Nekoya saved us when we unexpectedly had to board our lovely cat Oreo.They extremely helpful, patience, professional, caring and will always have our gratitude and future boarding.Thanks for making Oreo feels at home.A very Big Thanks to ALL THE Nekoya TEAMS.....Kudos.
Sharon Lim
Sharon Lim
09:12 06 Jul 21
So happy with my decision to place my senior neurotic cat at Nekoya while I moved house. Everyday I extended her stay 1 night at a time; Nekoya was flexible and accommodating. I was surprised she let them handle her, and she came back to me significantly less neurotic! They must have been doing something right. Recommend highly. They are cat experts, kind, firm and knowledgeable.
Wan Nooraini
Wan Nooraini
07:24 22 Jun 21
Aiki Elfi
Aiki Elfi
09:35 14 Jun 21
Send my cat for a 3 days 2 nights staycation one month ago and is a very pleasant experience! Friendly staff and clean environment, highly recommend!
Mariana Binte Hamid
Mariana Binte Hamid
00:11 06 Jun 21
My cat Dollson has been well taken care by staffs of Nekoya. Thank you ...
Yen Yen Ang
Yen Yen Ang
04:41 18 May 21
It was my cat 1st experience with cat boarding. Surprisingly it turns out quite well and smooth. Dionna was very patience to explain every details of the boarding procedure and making me feel assured that my cat will be well taken care of. She was quite in response of my message when asked about my cat behavior and wellbeing. Tessa was nice and polite during our checking out time. Will definitely send my cat back again when I need another staycation.
Fiona Denny
Fiona Denny
03:58 11 Apr 21
Amazing! We adore our cats and would have no hesitation sending them back for a little staycation or recommending Nekoya.We received constant updates and photos on how the cats were doing and what they were eating, which is is exactly what you want when you are travelling. The instagram updates were fab too!But, I think the best part of Nekoya is that the staff are cat people, they genuinely love cats and really understand how to interact with them.As you can tell we are fans😍!!
firuz jalal
firuz jalal
13:02 08 Apr 21
Nekoya's staff are warm and friendly. They are gentle with the cats and provide media updates for us worried cat parents ☺️
Vanessa Tan
Vanessa Tan
14:14 29 Mar 21
Boarded my 9-month-old cat at Nekoya for 4 days and it was a smooth and very pleasant experience. It was my cat's first time boarding, but Dionna and Suria made it so seamless and reassuring, providing us with daily text updates about his behaviour. The space felt really clean and well-maintained, and our cat seemed to enjoy his stay too. Would definitely board him here again 🙂
danny willems
danny willems
05:57 26 Mar 21
Gillian Yeo
Gillian Yeo
05:32 24 Mar 21
Glad I found this place, perfect for short-term and long-term stays! Our 2-month old kitten had his 1st 'staycation' at Nekoya King Albert Park & it was a lovely & fuss-free experience for us. Caregivers Suria & Dionna are reliable, friendly, & caring with timely updates. Thank you, Highly recommended!
Jerry Ong
Jerry Ong
05:19 24 Feb 21
Ratna Z.
Ratna Z.
11:28 05 Feb 21
Sent my cat, Lilo, for his staycation there for the first time while my house was undergoing some renovation. Hats off to Suria and Dionna for taking care of him and kept me updated about my cat's condition! With my cat's personality of being timid and also shy towards strangers, am surprised that you guys managed to made him super comfortable there! Thank you very much! Looking forward on sending Lilo there again for his short stay!
Next Reviews
Fabien Turpaud
Fabien Turpaud
06:51 29 Apr 22
Great location for cat, very flexible as we had to male many changes in our booking.
Michelle Molloy
Michelle Molloy
03:43 12 Apr 22
This was such a caring and calm environment for our two cats. We were anxious about being away but the staff at Nekoya kept us updated very well. The cats had a great time and got lots of attention. Thank you so much, Nekoya.
Dianne Tan
Dianne Tan
01:24 05 Apr 22
Kimiya Fukumoto
Kimiya Fukumoto
11:13 09 Mar 22
This was our first experience leaving our cat in a cat hotel. They provided us with updates including photos daily which lifted our worries. It was a good experience and I highly recommend it.
Achmad S
Achmad S
10:01 27 Feb 22
Nekoya took very good care of our tortie while we were on our first vacation in 2 years. She was so comfortable there after a few days that she would allow her belly to be rubbed.
Trang Tran
Trang Tran
05:58 13 Feb 22
Michelle d'Cruz
Michelle d'Cruz
11:46 02 Feb 22
It was our first time leaving our 1 year old Mia at a pet hotel. Place is clean & organised. The cabins for the cats spacious & well lit-cats only premises which we liked. Nadz, Tessa & Chloe gave regular updates with pictures & video over the 2 days which was much appreciated. They answered all our concerns patiently & both Tessa & Nadz were very helpful in the registration process. Now we can look forward to traveling more since we know Mia will be in good hands! Thanks ladies!
Cecilia Ow
Cecilia Ow
07:33 27 Jan 22
I left my cat with Nekoya Central for 3 days and I must say it was a staycation for her! The crew was experienced, attentive, gentle and took great care of her. They were also accommodating to my requests and responsive to messages. Daily updates with photos/videos were sent to me.I gave 4 stars because of the location which was a little awkward. Other than that, the place is clean and service is great! Highly recommended!
Rebecca Hannaway
Rebecca Hannaway
10:23 19 Jan 22
My husband and I were very nervous to leave our one year old cat Loki for 3 long weeks as we travelled back to Ireland for Christmas but even from the viewing prior to making the booking, Tessa was so helpful and reassuring. Loki was spoilt for the entire duration of his stay and he loved it! He was very nervous for the first few days but you could tell how well experienced the staff were in dealing with this and Loki was soon settled in and getting comfortable with his surroundings. Tessa, Chloe and Nadz were all very helpful in sending us a daily update via WhatsApp on how Loki was doing and answered any questions we had. This made us so relaxed knowing Loki was in such good hands and we can't thank them enough. We were also quite apprehensive on how Loki would be after 3 weeks in boarding however he settled in again as soon as we took him home. We highly recommend Nekoya to anyone and we will definitely have Loki stay again when we travel in the future.
Alan Joe
Alan Joe
08:40 19 Jan 22
Vanesa Calvo
Vanesa Calvo
08:39 17 Jan 22
An absolute pleasure to have left our baby Mynah with the very competent caretakers Tessa, Chloe and Nadz at Nekoya. Mynah was there for 36 days and we recieved daily updates that really helped staying in touch and being a bit more relaxed about her. The place is sparkling and always so clean and relaxing. A wonderful environment for cats.It is clear that this must be what cats think as well, since when we went to pick Mynah up, she was gorgeous and looking happy and shiny. We could not have chosen a better place for her and we will definetely come back !!
R O B I N
R O B I N
04:11 07 Jan 22
Marine Parré
Marine Parré
04:56 04 Jan 22
Our cat spend a great time at Nekoya.The team took such good care of her and we had daily updates.We will definitely use their service again in the future 🙂
Val S
Val S
08:18 01 Jan 22
This is the 2nd time we let our cat stayed at Nekoya Central. The staffs gave us daily updates on our cat’s well being with photos and that greatly ease our mind while we enjoy our holidays. Definitely our number one choice! Thanks to Tessa, Nadz and Chloe.
Emma Ross
Emma Ross
10:38 20 Dec 21
Our cat, Tsing, was so well cared for during her stay at Nekoya. We had a bad experience when we moved to Singapore and had to serve hotel quarantine, as Tsing stopped eating and lost a lot of weight. So we were naturally very concerned about leaving her again while travelling overseas. We made an appointment to visit Nekoya and it was such a lovely place where everyone seemed to care so much about the cats, that we felt very happy to leave her there. We received photos and regular updates and it was obvious to us that Tsing was receiving a lot of love and attention from the feedback we got. The location is beautiful, the cats all seem really happy and the staff couldn't have been more helpful and caring. I would not hesitate to leave my cat in their care again as she was so happy and content when we went to collect her.
Noor Aini jamin
Noor Aini jamin
08:38 13 Dec 21
Thank you so much for taking care of Tommy during our staycation. Much appreciated. Thank you for being very accommodating as Tommy is still 3 months old when we put him under their care. I would recommend Nekoya to other cat owners as the place is very clean, neat and spacious. The caregivers namely Tessa, Naz and Chloe are very caring.
Phoebe
Phoebe
05:57 12 Dec 21
thank you tessa, nadz and chloe for taking care of minute. really appreciate the updates and photos. nice and friendly space. highly recommended!
William Tan
William Tan
04:59 10 Dec 21
Had a wonderful experience with Nekoya - my cat was well taken care of, and I received regular updates to reassure me that he was doing well! Thank you to the team for your great work!
Wee Gee Tan
Wee Gee Tan
04:14 06 Dec 21
Minx had the best time at Nekoya, she was so well loved by the Nekoya team. We received daily updates on how Minx was doing, and it was always the highlight of our day to see her so at ease and cuddling up with the staff. Would definitely bring Minx back to Nekoya in the future if needed.
Lydia Tan
Lydia Tan
04:33 05 Dec 21
First stay at KAP branch, second stay at Central branch. Both stays within this year. Place is very clean and calming. Although sounds of vehicles passing by can be heard intermittently, calming music was strategically played in the background. Very trustworthy cat caretakers with daily updates of my cat's well being! Appreciate them!
joey k
joey k
08:20 04 Dec 21
Nekoya is very professional and assuring when I booked my furball for a 2 nights stay, updating me on his progress. I am incredibly thankful for the communication throughout as it puts a stressful Meowmee at ease knowing how my furball was doing during his stay. Special shout-out thanks to Tessa!
Lina
Lina
15:35 27 Nov 21
It was Muu Muu's first time at a cat hotel and she was well taken care of. Tessa and Nadz would send me updates often, and I could tell Muu Muu was so comfortable with them! Thank you very much for giving her lots of love!
Ci'en Xu
Ci'en Xu
05:20 21 Nov 21
It was the first time we placed our two cats in a cat hotel, and they were very well taken of at Nekoya. The caretakers really understand cat behaviour and were very tuned into their needs. They are also super communicative and professional, and we were reassured at every step. Thank you for taking care of our girls.
Shin Yeo
Shin Yeo
02:40 14 Nov 21
Clean and cozy space for our cat babies! Tessa was very helpful in the booking process as it was our first time putting Bew at a cat hotel. Will be back again as I know my cat will be well taken care of! ❤️
Jaye Hoon
Jaye Hoon
04:03 09 Nov 21
Was there for daycare. It was really calm and nice for my cat. He will usually be very vocally expressive regarding any thing that he is uncomfortable with. But he was really chill and when I picked him up he was very calm and easy to manage. Furthermore this was his first time being away from me.Place exceptionally clean and Tessa the caretaker was super considerate for my cat’s needs and was very observant about him. They were very understanding as I made some last minute changes with them and accommodated me to the best they could. If I can give 10 stars I would. And I would definitely use their services to board my cat in future.
Ella Basri
Ella Basri
08:25 07 Nov 21
Dear Tessa and Nadz,We can't begin to thank you both enough for all the help for taking care of our Minny while we were away at the weekend. It gave us peace of mind knowing that Minny was lovingly taken care of. We're all so grateful. Thank you sooo much.🥰
Chloe Chan
Chloe Chan
06:00 04 Nov 21
1st time sending my little cookie 2yrs old (4days 3 nights) to boarding. Is my cat first time away from home and us too. But really thankful to Tessa for her patience for the past 4days.Her professional care, patience and frequent update on cookie daily movement gave us a lots of confidence that cookie is well taken care of. The space is well kept and clean 👍 super cozy too..Definitely will be back if we need to be away again. I'm sure next time cookie will feel a lot more better with the familiar ambient 🙂
Imran Adenan
Imran Adenan
06:01 29 Oct 21
We appreciated the frequent updates and patience from Tessa towards our two whiny kitties. The daily photos and videos puts us at ease knowing that the text updates correlates to the photos and videos sent to us, and gave us assurance the kitties are well taken care of.
Tan Esther
Tan Esther
10:09 21 Oct 21
Awesome place to leave ur kitty while u are away. They certainly take care of ur kitty well.
Muhammad Alfi
Muhammad Alfi
10:18 18 Oct 21
Wonderful and greatly recommended for Cats owners. I have full confidence and trust in their experience and handling services. There were daily update on my cat’s activities and her behaviour. Looking forward to sending my beloved cat for another staycation for her.
Siti Mariam Tamam
Siti Mariam Tamam
17:05 15 Oct 21
As a first time cat owner, I was lucky to find out about Nekoya through Nekomori. I've been following them on social media and have been seeing how trusting their customers are. I put my cat for about 3 days since I went for staycation. Tessa was really friendly and very assuring that my cat would be in good hands. I was updated almost daily about her bowel movements, when she ate etc. My cat only ate her food properly on the day she was checking out. I wasn't expecting miracles, it was a new environment and it wasn't her usual routine. But even with that, I think my cat did great. The place is really clean, her cabin had ample of space for her size. Good to know when she got back home, she is back to her usual self. Overall I would totally recommend this place. I sent my cat at the Central branch since it's nearer for me. Thank you for the great service!
Yuzila Mohd yusoff
Yuzila Mohd yusoff
08:50 12 Oct 21
Hi,would like to thank nadzirah n especially tessa for taking care of Kenji.We were worried as he free roams at home and didnt know how he would adjust..They make him feel at ease.We received regular updates so we would not worry.Kenji and us thank you.🙏🏻👌❤️
si ning chai
si ning chai
12:23 07 Oct 21
We have 2 cats. We called the hotel in a state of panic because our neighbours were renovating and we had no idea it would be SO LOUD. The walls were shaking. Both cats and humans were freaking out. Anyway, Tessa picked up and phone, sent us docs to prepare (sterilisation, vaccine status etc) and we were able to do an early check-in within the hour. The cats were scared at first and didn't eat. But by the 2nd day they were eating and playing. Tessa was a gem. She is kind, sweet, and so assuring. It feels like she truly loves and cares for all the cats in the hotel. She kept us updated super regularly, sent detailed texts, videos and photos of how our cats were doing. We visited everyday and saw how the cats gradually warmed up to her. The place is really clean and the cat cabins looked super comfy! Tessa helped turn a potentially traumatic experience for the cats and humans into an amazing one. Will definitely put our cats with the hotel under Tessa's care again!
Pricilia Ong
Pricilia Ong
07:14 04 Oct 21
my family and i are away on a staycation and we decided to put my cat (Eve) to Nekoya Central for her very first boarding experience! as it was Eve’s first time, it was quite worrying for me because i did not know if it would be okay for her to get used to it. however, i was wrong! Tessa from Nekoya Central was really patient in answering all of my inquiries and she also updated me daily on Eve’s progress! although Eve was quite reserved and a little afraid, she managed to step out from her comfort zone from the second day onwards! the 5 star reviews on google are really credible as Nekoya is a wonderful place to let your cat try boarding even if it’s the first time! highly recommended and i would definitely come back and entrust the caretakers to take care of Eve next time! thank you for the wonderful experience!
Sasha McInerney
Sasha McInerney
04:14 30 Sep 21
Very high level of cleanliness and calm atmosphere. My cat Jorge was very happy to stay at Neyoko central and Tessa kept us well informed with daily updates and photos. Would definitely recommend and use Nekoya central again
Lynn Teo
Lynn Teo
11:03 20 Sep 21
I asked my cat how was her experience at Nekoya & she gave it a 11/10! 1 extra for all the TLC she got from the handlers esp Tessa😻 it was her best Cataway from home!
Milly Bermudez
Milly Bermudez
05:44 20 Sep 21
Nekoya Cat Hotel @ Outram Park is superb. Facilities are great, super clean and they really take care of the.cats to feel at home. They also give daily updates about the cats & their activities. Highly recommended!
Shannae Desker
Shannae Desker
08:32 13 Sep 21
My kitten loved her stay so much she wasn’t ready to come home. Really nice space for the cats to play and run around when they have the zoomies. Thank you!!
Tan Han Rong
Tan Han Rong
05:59 12 Sep 21
Shereen Ong
Shereen Ong
05:18 09 Mar 21
We attended the Basic Cat Care course with Nekoya during Feb. The course was informative and comprehensive, all you need to learn and understand more about cats. We enjoyed the discussion sessions , with change of knowledges and experiences with the speaker and rest of the attendees. The speaker, Tessa, done a great job in explaining and being informative on her presentation. Definitely a well worth time spent on a Sunday afternoon.
Cheng Ling Lim
Cheng Ling Lim
08:54 30 Dec 20
Spacious cat hotel that is diligently cleaned! Nekoya staff are well-organised and knowledgeable. Tessa might just be a cat disguised as human 😂The daily updates - detailed descriptions with photos/videos - were highly appreciated and provided a peace of mind. We will definitely be back to board our cat, Luna, again 🐱 Thank you, Nekoya!
Lisa Ying
Lisa Ying
06:28 28 Dec 20
Nekoya is clean, well-kept and quite spacious. Tessa was really helpful and took great care of our cat. She also kept us regularly updated, which was really very much appreciated!
Alvin Kang
Alvin Kang
10:24 27 Dec 20
Y. G. Sezaki
Y. G. Sezaki
06:34 11 Jul 20
Jelena Peshkatari
Jelena Peshkatari
04:39 24 Feb 20
Nekoya Cat Hotel is a clean, relaxing, welcoming place for our furry babies. Santiago stayed for the first time this weekend and I loved the care the staff showed towards him and their daily updates of how he was doing. Top service from booking, registering to dropping off and collecting our baby boy.
Dawn ming
Dawn ming
13:27 10 Feb 20
OMAR AZAHARI MOHAMMED ALI
OMAR AZAHARI MOHAMMED ALI
05:40 25 Dec 19
I would like to give my highest accolade and appreciation to the staff at nekoya outram namely vanessa and tessa who were very professional and competent in giving my cat their close attention. I thanked them for all the affection and nurturing care given to my cat mona. I will definitely recommend nekoya to others😊. Well done and i am a happy and satisfied customer👍
Soik Hung YAP
Soik Hung YAP
08:37 23 Dec 19
The whole place is well-lit, clean and even played background music to create a relaxing and calm environment. Through the 2 stays my cat had there, their high standards were consistent. Most importantly, the staff are truly passionate and caring towards all the cats and gave me a peace of mind. Will recommend and return in the future.A big thank You 🙂 from Meowmi and us for your care and love
DV Balakrishnan
DV Balakrishnan
11:53 20 Dec 19
Very caring, friendly and reliable.
Joshua Lek
Joshua Lek
08:50 13 Dec 19
Usually we will send to KAP branch but due to availability, we were directed to Outram. Both equally amazingly great! Shout-out to Tessa for taking great care of Pica and keeping us updated. See you again!
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Muhd Sufian
Muhd Sufian
00:55 06 Oct 21
Imran Adenan
Imran Adenan
13:56 31 Mar 20
Azlina G
Azlina G
05:43 18 Mar 20
I am very pleased with Nekoya Cat Hotel. This is my first time using their service. I felt at ease putting Teddy in Nekoya as they provide daily updates. It makes me feel good that the team updates on Teddy's feeding, toileting and behaviour. Super awesome service! Highly recommended and definitely choosing Nekoya again.
Helena Hoong
Helena Hoong
10:45 11 Mar 20
This was my first experience with Nekoya Cat Hotel Paya Lebar branch. I needed a safe, caring and friendly environment to board my cat Mila for one month and I was very impressed with their professional service and level of commitment. From day one the staff knew exactly how to interact and handle Mila who is not used to strangers and the new environment. Their detailed and humorous daily updates of Mila and her antics were refreshing and assuring. Thank you so much for all your love and patience given to Mila ☺️To Ivan, Debrah, Dionna, Jenelle and Charmaine.Thank you all once again and with much appreciation. 😊
Anton Tan
Anton Tan
10:27 11 Mar 20
First time boarding my lil kitten to a pet hotel and boy it was stressful to decide on one. Decided on Nekoya after reading some positive reviews and went ahead to send her over. True enough, I was given a peace of mind right on the second day after receiving photos, videos and status of puibak adapting to the environment. Updates were on a daily basis on kitty’s activities, poop’s condition and appetite. Thank you Nekoya’s wonderful team of catsitters giving puibak a stress free stay at your hotel! Shoutout to Ivan, Dionna, Charmaine and Jenelle! 💕
Rena R
Rena R
04:23 09 Feb 20
The best cat boarding experience I've had! Nekoya is a fully cat hotel which is already an amazing advantage over other pet hotels. On top of that, the service was so efficient and convenient, yet professional at the same time. We get updates on our cat every day without fail and also on their social media (Instagram). The staff at Nekoya really do love cats and understand the nature of cats and their personality. They genuinely care for our baby and took note on every single detail to make sure she was comfortable in the hotel. I really appreciate Nekoya and would use them again in a heart beat 🙂 they take lovely photos too!!
Agnes Koh
Agnes Koh
04:08 04 Feb 20
Loving the experience and sense of security that Nekoya Paya Lebar has given. Kudos to Ivan and Dionne and the team! I was updated promptly everyday and was given assurance that my boy had been well take care of. The team is amazing and you can tell themselves are cat lovers too. Your babies will be in good hands under their tender love and care! Will definitely go back again! Thanks a lot! ❤️
Ray Phay
Ray Phay
03:53 04 Feb 20
We love this place as they really love the cats that they take care. We are pleased with the staff taking care of them and appreciate their care for our pets. Check out some pics of our cat playing at Nekoya
Erlina Sidik
Erlina Sidik
03:59 03 Feb 20
Yat Fai Ooi
Yat Fai Ooi
14:55 02 Feb 20
Very clean cabins and professional staff. Timely updates too. Was very patient with my cat who took time adjusting to boarding. Definitely will consider Nekoya if I have any future boarding needs
Ronald Marcis Leong
Ronald Marcis Leong
07:28 10 Jan 20
Joseph Ng
Joseph Ng
02:25 30 Dec 19
I would like to thank the following care takers Ivan, Charmaine, Dionna, Delia. Fantastic folks who took care of my cat Shiro during my 2 weeks holiday. They constantly updated me on progress as this is my 1st time Shiro stayed in the hotel. The place is quiet, clean and neat. Nekoya also constantly uploaded the video or photos of the cats in Instagram. All the furbabies were comfortable and enjoying their stay. Shiro has a great time staying in the hotel and I will highly recommend this place to other cats owner. Shiro was in good hands. I will be back anytime if I need to go for a holiday.
Joen Z
Joen Z
03:40 22 Dec 19
Wonderful service! Media updates sent were instagram worthy. Felt very assured the 7 days that we were away. Professional caretakers took amazing care of our dearest Willow. Thank you and we will definitely be back!
Nicole Liang
Nicole Liang
10:00 18 Dec 19
It is our precious Blackie's first few stay with Nekoya. We can tell she really enjoyed her stay. Nekoya caretakers are professional and knowledgeable and it is clear they truly love cats. They are also very patient and flexible when we were having issues with our travel schedule and had to change check in, check out time. In addition, they will often update us regards Blackie's status since she is new to the environment, which gave us peace of mind. We will definitely entrust Blackie to Nekoya during our next travel.
Nur Shafiyah
Nur Shafiyah
15:33 08 Dec 19
Li Jialing
Li Jialing
09:09 08 Dec 19
Amazing and friendly staff. Excellent daily communication and frequent media updates. Will use their service again for our next overseas trip 🙂
George Tan
George Tan
04:45 22 Nov 19
AndyH
AndyH
03:51 19 Nov 19
The staff is very professional in taking care of our beloved felines
Linz Tan
Linz Tan
16:38 13 Nov 19
So pleased that our lil furrygirl Luna was well taken care during her staycation at Nekoya. You guys Dionna & Ivan were awesome especially Dionna so gentle, soft spoken, caring & loving jusssst like our lil Luna 😜. Both of you were very sensitive to Luna needs. Couldn't have ask for a better caregiver to look after Luna while we were away. The place is so neat, clean & cozy. There were constant updates daily via whatzaap, pics & videos throughout Luna's stay & we could see how well she settled in. Luna came home relaxed, happy n hungry😄. Many thanks to you guys, we will definately came back to Nekoya in the near future.
S K Lau
S K Lau
11:51 01 Nov 19
I like their service. very clean and friendly stuff. check-in/out process is smooth and organized. while holiday they are updating me about my cat with pictures, i could enjoy without any worries. would like to recommend and use again 🙂
Janice Huay
Janice Huay
14:19 13 Oct 19
The place was lovely decorated and very comfy. I was worried at first if my cat will adapt well as it is our first time away from her. Thank god for the great care from the staff who gave us a lot of assurance and kept us updated of Myra's wellbeing. Special shoutout to Ivan who took really good care of our cat & was very friendly too. It's funny how my cat was reluctant to leave her "hotel" when we were back to collect her. Will definitely bring her back again. The only con is the pre-check in documents are a tad troublesome but i guess it is all worth it for the cats' wellbeing!
Huiyi Lee
Huiyi Lee
07:44 04 Oct 19
Great boarding experience for my cat! The onboarding service was comprehensive and comfortable environment for the cats. Will recommend for cat owners to put your cats there for boarding.
eleanor eng
eleanor eng
02:35 01 Oct 19
Staff are very reassuring as they constantly update the status of my cat. Boarding place is clean and they took good care of my cat. Will definitely be back!
Taiyo
Taiyo
07:27 03 Sep 19
家の猫を預けたときにとてもいい環境でいいところだった。
shaddie s
shaddie s
03:32 25 Aug 19
Very clean cat hotel..i am so happy with the service that was provided, the daily updates, pics n videos of Bruno...check in and check out process was smooth.will definitely be sending Bruno back again! Thank u team! Awesome experience!
Ashley Chua
Ashley Chua
05:05 29 Jul 19
Initially, I was really worried about leaving my kitten at a cat hotel but the staff at Nekoya Paya Lebar helped alleviate my fears. Ivan and Dionna were very helpful and caring, and I could tell that the genuinely cared for the cats there. They were quick to respond via Whatsapp and they sent updates regularly so I knew how my kitten was doing even though I was away. Would totally house my kitten here again! Thanks so much guys, I really appreciate it! x
Daryl Goh
Daryl Goh
07:33 16 Jul 19
Really nice environment with awesome staff! My cats love the place so much that they refused to leave when it’s time to check out 😅
Sharon Mark
Sharon Mark
05:02 08 Jul 19
Very lovely experience with Nekoya!Service was very friendly, checking in was smooth and we will be back to sign up for the membership. Thank you folks from Nekoya for taking great care of our cat!
sal
sal
05:46 07 Jul 19
This is our first time being away from our timid kitty. Nekoya staff @ Paya Lebar were awesome! They not only gave daily updates & video, but also info on her diet. We are so grateful and would like to thank everyone @ Nekoya for the care & hospitality given to our precious kitty... Really appreciate it! 😊
Richmond Lau
Richmond Lau
07:37 02 Jun 19
Ahmad Asri
Ahmad Asri
07:49 14 Apr 19
Sent my 2 cats over at Nekoya Cat hotel @Paya Lebar for a week while i was away. The team there were friendly and nice in accomodating the needs of our cats. The cats were very very frighten and nervous initially but over the days they started exploring the place. Place was clean and air-conditioned. The team there updated me daily with pictures and videos of the cats as well as answered any queries i had. Great and reliable place.
山本好美
山本好美
13:59 08 Apr 19
I love Nekoya, becauseNekoya is clean and staff is kind. Thank you taking care of my cat!
Redz Zoul
Redz Zoul
04:54 01 Apr 19
Great place, great staffs, great communication and affordable pricing. Currently the chosen one for my Chantiq home away from home.. 👍
Tengku Azlinna
Tengku Azlinna
06:10 25 Mar 19
Since this is my first time being away from my fur babies , Frankly I was worried. But, I’m glad I placed them in a well taken care environment and staff are friendly and helpful. They never failed to update me daily knowing how concerned I am. Keep asking me to enjoy my holiday. I will surely return to Nekoya. Thanks for keeping my babies safe and sound.
OMAR AZAHARI MOHAMMED ALI
OMAR AZAHARI MOHAMMED ALI
04:24 24 Mar 19
It was smooth check in. Pet hotel provides daily update on my cat condition n well being. Felt happy that she is in good hands. Will come back to put my cat in the hotel again in the future. Tq
Ika Jasini
Ika Jasini
05:40 19 Mar 19
Shabana Abdullah
Shabana Abdullah
09:46 13 Mar 19
alfi eddie
alfi eddie
06:35 06 Mar 19
Sent my cat over at Nekoya for 4D3N stay as our whole family went for a vacation, caretakers were friendly and welcoming , cozy ambience to the place , and updated us with pics and videos of our cat daily during the stay. Highly reccomended ! Will definitely come again if need be, they have our trust (:
Lin Zhang
Lin Zhang
05:40 06 Mar 19
贵!
Lili Tan
Lili Tan
08:55 25 Jan 19
A safe, loving and relaxing place for cats! Many grateful thanks to Ivan for being so kind, attentive and caring towards our cat, Apple! We will definitely board Apple again with Nekoya for our next vacation as we know our cat will always come home happy and healthy! Thanks again to Ivan for being a true cat whisperer!!!
janice chay
janice chay
12:35 12 Jan 19
This is the 1st time i put my cat maomi at nekoya boarding hotel @ paya lebar outlet. He had stay for 6 nights. I really appreciate Ivan and rachel had given their best to take care of maomi. And update me almost everyday for his well being. And very patient to reply my long winded question . I will recommend to all pawparents to choose this hotel . Will choose again when i go aboard. 👍 👍
Huiling Gan
Huiling Gan
03:56 26 Dec 18
A very clean and pleasant place to put your cats during your absence. The staff were really prompt in answering my queries and I greatly appreciated their updates and care extended towards my 2 cats. They truly displayed a genuine care and concern towards them. Thank you Ivan and colleagues for putting our minds at ease during our holidays. Keep up with the great effort👍
Atika Artmary
Atika Artmary
12:12 21 Dec 18
As a first time cat mummy, it was quite nerve wrecking to find a boarding place for my dear Sophie at the last minute before I went for my vacation. Thankfully, I found Nekoya and it was such a smooth process online (prompt and friendly replies to emails - thank you Ivan!) and offline (check in and check out was a breeze). I love the relaxing atmosphere and clean environment as well as the friendly caregivers 🙂 The best thing was when Sophie was finally home, she was still the same sweetheart...no signs of stress etc. It was clear that she had a relaxing staycation:) I really appreciate the daily updates as well:)A huge THANK YOU to all the wonderful and loving caregivers at Nekoya Paya Lebar for taking care of dear Sophie. I will definitely board Sophie with you guys again when I go off for my next vacation! God bless!! ❤️😻
Siti Raudhah Haidir
Siti Raudhah Haidir
04:23 11 Dec 18
I send my cat at the Paya Lebar branch and it is super clean. The main reason why we send her here is that before the cats can stay in the hotel, they must be vaccinated, sterilised and free from any sickness. As we only have one cat, we take this matter seriously.The staff are friendly and takes care of my cat very well, making sure that my cat is comfortable, eats well and enjoys her stay. The staff are patient when answering my questions about how my cat is doing through the daily media updates and frequently sends me photos and videos of her.This is my 4th time sending my cat here and it shows how much we love and trust them.Will definitely recommend this place. There’s no other cat hotels like this.Ps. Thank you Dionna for taking care of Happy.
Yoke Han Wong
Yoke Han Wong
06:48 02 Dec 18
Good place to leave your cats at while you are on your vacation. Very clean and relaxing place. My two kittens enjoyed their stay here very much and we had a safe mind putting them here. They sent regular updates, ensuring us how the cats are doing so that’s very reassuring as well. Cats’ fur came back very smooth too so they must have groomed them everyday so that’s a plus! The cats were pretty sad when they came back home so it shows how much of a “vacation” they had while we were having ours! 😀
Year 2020
Year 2020
02:08 23 Nov 18
The place is very clean. Friendly working staff. It would be great if the staff could update owner photos and short videos of their cats everyday while they are away for holidays.
Benson Ng
Benson Ng
05:34 18 Nov 18
Nekoya is the hotel of choice for my cat whenever I go overseas. The place is clean and calming for my cat and extremely well-run by the cat whisperers. The cat whisperers are not only friendly and approachable, they provide daily status update of how my cat is doing which really put my heart at ease. Thumbs up and many thanks to the cat whisperers 🙂
Junior Schoeman
Junior Schoeman
15:48 17 Nov 18
Good atmosphere very attentive personnel and daily feedback makes it easy to recommend Nekoya and the staff to anyone who cares about the quality of care their cat will receive.. Will definitely use their services again..
A K
A K
09:08 12 Nov 18
Nekoya is on the expensive side, BUT I couldn't have taken better care of my cats myself. 🙂 much love for the TMI messages they send me on how they're doing. They completely understand over-attached pawparents like me. 🤗
Natalie Kerr
Natalie Kerr
08:35 12 Nov 18
Our furbaby, Michelle Fluffington had a great vacation away at Nekoya Cat Hotel where the excellent staff took extremely good care of her by sending us regular updates and detailed messages right to my phone.I knew she was in good hands because right from the beginning, they asked so many questions about her regarding her food, snacks, and playtime. I would highly recommend Nekoya Cat Hotel to anyone who would need their trusted care, while you are away on your vacation.Thank you again Nekoya Cat Hotel for your accommodation.
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