Client Experiences

Since 2016, we’ve had the pleasure of caring for hundreds of feline guests, in the process alleviating the woes of anxious owners who can now travel happy – Anytime, to anywhere. All our reviews and client experiences are available for reading very transparently on Google, Yelp and Facebook!

Valerie Cheong
Valerie Cheong
14:58 16 Feb 20
I like to thank Nekoya KAP for taking such great care of my 4 cats Pixie, Piko, Freddie and Bailey for a week. The staff is kind and caring and always responsive to my questions and provided me with regular updates. The premises is clean and airy too. Thank you Suria, Dionna and Debrah!Valerie
Michelle Ng
Michelle Ng
13:58 26 Jan 20
Thank you Nekoya KAP for always loving our precious fur son whenever we travel! 😻We love how the place is always kept clean, spick and span. The daily updates also assure us that our kitty is in safe hands; nice to be able to see him even when we’re away. (:
Mira Khan
Mira Khan
08:14 20 Jan 20
I have been sending my cat here a few times and i have never regretted it. Gives me a piece of mind when i know my furry baby is well taken care of. The cabin is clean, i get updates on how he is and when i fetch him at the end of my trip. He is still is normal usual self which is a good indication that he wasn’t stressed out or anything. 10/10 would recommend! 😽
Felice Yeong
Felice Yeong
13:23 22 Dec 19
These cats are obviously having a wonderful vacation too at Nekoya Cat Hotel just like the parents n their parents can have a peace of mind knowing that their fur kids are being taken good care of. Well done to the team at Nekoya!!
Angeline Tan Ming Lyng
Angeline Tan Ming Lyng
10:56 11 Dec 19
Our cats Kuro & Shira were very well taken care of wif lotsa attention n love fr the staff @ Nekoya . Our family felt really assured abt their ability to handle our kitties n were given constant media updates on their well being . Thx so much the lovely staff of KAP Nekoya ❤️💋
Ika Lestari Rahardjo
Ika Lestari Rahardjo
14:08 24 Nov 19
It was our first time boarding our 7-mth kitten at Nekoya KAP, and we're satisfied with the reliability and service provided. The environment is clean and the staff are friendly, knowledgable and dedicated! Thank you so much for giving us a peace of mind while we travel!
Nur Rafidah Rahim
Nur Rafidah Rahim
15:22 23 Nov 19
It was my first time sending my three cats to Nekoya (KAP) and I must say that I am very impressed. The staff have been very helpful and friendly. You can sense the genuine care for each and every feline staying there. They provided daily updates on my cats which really gave me the assurance that they were all doing well there. The place was pleasant and very clean too! I would definitely recommend my fellow cat owner friends to Nekoya if they ever need a place for their cats to have a staycation!!!
Linda Tiang
Linda Tiang
14:31 11 Oct 19
Very clean and comfortable environment for cats. Special thanks to Ivan, Dionna and John at P.lebar outlet, for their dedicated care and daily updates of my kitty Blue! Purrfect place for cat boarding!
Christina Yeo
Christina Yeo
09:03 16 Sep 19
It was our first time leaving our cats and was super anxious about everything. Nekoya (KAP) had provided superb services for our cats and us even before we decided to book them. The staff updated us everyday on how the cats were doing, whether they were eating well, adjusting in and etc, we were looking forward everyday to their message updates :)) Every staff was so friendly and caring to our cats and they adjusted in to the new environment pretty quickly. Loved the great service, sincere care for our cats and knowledgeable staff for recommending food too. A great staycation!
Rebecca Hodges
Rebecca Hodges
04:35 15 Sep 19
Very simply put: Nekoya Cat Hotel went above and beyond any service we could have possibly hoped for. Diyannah, Suira, and Dionna are incredibly caring, considerate, and knowledgeable ladies. They are cat owners themselves, so were able to offer a wealth of advice on cat food, grooming and general care which I greatly appreciated. We had such a restful holiday knowing our cat, Mimi, was in the best hands possible. I cannot recommend or thank Nekoya enough for all they did! Needless to say, we have found Mimi's second home in Singapore.
Li Huiyun
Li Huiyun
07:15 06 Sep 19
My kitten had his staycation at Outram Nekoya Cat Hotel. Great environment, clean and hygienic, excellent service! Greatly appreciates the daily updates too! Thanks guz!
Fanny Tan
Fanny Tan
10:38 04 Aug 19
服务态度非常好!感谢🙏very good
Daphne Tann
Daphne Tann
05:50 17 Jul 19
I recently adopted a cat (my first cat!) and had to travel for work. So it was my first time being away from my cat and was expectedly very nervous to do so. After some research and getting reviews from friends, Nekoya Cat Hotel was recommended to me. Tessa and Vanessa from the Outram Park outlet were amazing and wonderful at easing my worries and taking excellent care of my cat. Brought my cat in for the complimentary viewing just to make sure I (and the cat, hah) was comfortable with the place. The hotel has a very peaceful and calming vibe, and is very clean and tidy. Could tell that the cats who were already there (each in their individual cabins) that they were very relaxed and comfortable too. During my cat's stay, I got regular and prompt updates about how he was doing. Tessa and Vanessa even informed me when they suspected that my cat might be a bittt constipated, and asked if they could add a bit of water to his wet food before doing so. He was fine by the next day thanks to their care. They also made sure he got his fill during his daily play times. When it was time to bring him home, haha my cat didn't really want to leave and it took a while to get him back into his carrier. Thank you again so much to Tessa and Vanessa. Will definitely use Nekoya again when I next have to go on a work trip, and am going to sign up for their memship plan too!
Taky Bdh
Taky Bdh
15:01 10 Jul 19
Kiki came for her second staycation and while she’s usually hissy and dislikes new people, she settled in after a day, and was demanding pats and belly rubs daily thereafter. Environment was clean and breezy as usual and we fetched Kiki home with her being clean, sleek and manja as usual. She will definitely be returning next time we go overseas!
See Cee Leah
See Cee Leah
01:58 06 Jul 19
While contemplating on whether to get a cat or not, I almost decided not to since I live alone in Singapore and had no other relatives or friends I can trust enough to help me take care of my cat when I go overseas. This is when I found Nekoya. Their space is clean with lots of toys and they have strict rules of not simply boarding any cats, especially ones with contagious diseases, and do not let any outside visitors in without an appointment. I’d like to thank Suria and Francesca, who are the main reason why I chose Nekoya KAP. They would advise me of my cat’s diet and give me daily updates in the hotel, this assured me that my beloved cat is in good hands. I’m very happy with their service and Nekoya is my go-to boarding place when I travel. ❤️
Shida Shhrn
Shida Shhrn
03:12 24 Jun 19
I boarded my 3 cats for 2 weeks. Place was clean and cozy. Great team from Outram Park outlet. They updated me every few days regarding my cats. They even suggested to try out different food when my cat doesn't have appetite to eat. Will board my cats here again if I need to go overseas! Thank you Nekoya!
Stephanie Tham
Stephanie Tham
03:56 04 Jun 19
There's no better cat hotel than Nekoya to board your critter while you're away on vacation. My boy, Bozo, had a fabulous staycation at KAP under the loveliest caretakers - Suria, Dionna and Francesca :)I was initially jittery as Bozo has a shy temperament. However, the team showed so much care and he adjusted well. From day 1 of his stay, I was immediately assured as they would send me whatsapp updates and pictures of his behaviour, quirks and mannerisms every other day or so. The staff were also attentive enough to note down your cat's preferences when it comes to playtime and feeding!Bozo couldnt have a better time and he also came home with a list of recommended pet food brands and his favourite teaser! :)5 stars, highly recommended!
Jiyeon Kang
Jiyeon Kang
01:39 14 May 19
Very clean place. kind people. They updated us about Otto and many photos everyday. My cat adjusted well and comfortable there now. Eating and using his litterbox well too
Derek Lim
Derek Lim
13:16 13 May 19
Our family cat Pico has had 2 great “vacations” at Nekoya KAP and he absolutely loves the place - to the point that he doesn’t want to leave when we go pick him up! It puts our minds at ease knowing that he is in the good hands of an attentive and loving team of caregivers. 🙂
Cecilia Qin
Cecilia Qin
05:31 21 Apr 19
Sent my cats Oreo and Simba at Outram Park outlet for 9D8N staycation when the whole family was overseas. The cabin and the hotel ‘facility’ are definitely clean and great. A big shout out to Venessa and Tessa for giving us detailed updates everyday and going extra miles when my cats need some urgent checkup. The team are definitely well trained and professional, the check in and out process and the quality of the customer services are absolutely fantastic. Will come back again as the team gave us a peace in mind when we are away and knowing that my cats are well taken care of by you guys! Highly recommend. 🤟
Maz Rzy
Maz Rzy
07:53 20 Mar 19
I have no doubt that Nekoya might just be the best cat boarding hotel in town! Just picked up my cat,Ozil, today and staff of Nekoya (Paya Lebar) deserves another compliment. I opted for daily media updates & without fail, they came in promptly and shared few pics of Ozil. This service definitely had made me feel assured tt Ozil is in good hands. They also replied to my queries patiently. Ozil is a very reserved and swipey boy to strangers but staff are ever so patient and seems to know how to handle cats with such character. Thumbs up to Nekoya & job well done! My sincere appreciation and keep up the great service ,👍
Royston Tan
Royston Tan
05:13 19 Mar 19
We booked a two-week stay for our kitten, Sugar, at Nekoya KAP. It was the first time we were boarding our cat, and we didn't know what to expect. Francesca and Suria were very patient in answering our questions, and took great care of Sugar in the two weeks that he spent there. Sugar received lots of love and attention, and we were constantly updated as to his well-being. Thank you so much!
Alfi Eddie
Alfi Eddie
06:38 06 Mar 19
Sent my Cat Krunch over at Nekoya for 4D3N stay as our whole family went for a vacation, caretakers were friendly and welcoming , cozy ambience to the place , and updated us with pics and videos of our cat daily during the stay. Highly reccomended ! Will definitely come again if need be, they have our trust (:
Dawn Cayleb Tay
Dawn Cayleb Tay
07:55 27 Feb 19
Definitely our go-to Cat Hotel for Dusty. Very clean and accountable 🙂 Dusty is not exactly the easiest cat, but Ivan (Paya Lebar outlet) is so experienced and patient.
Catherine Pate
Catherine Pate
12:16 22 Feb 19
Thoughtful, loving place!
Lee-Emma Carter
Lee-Emma Carter
09:56 20 Feb 19
I was very nervous about putting Winston in a cat hotel for the first time, as he had just arrived in Singapore. The team at Outram were fantastic. From the start they were able to put my kind at ease. When Winston arrived at the hotel they made him feelWelcome straight away! The media updates were well worth the money and highly recommended. I could tell they really paid attention to Winston to ensure he was safe and happy. It was great to see He was enjoying himself and had set up a little routine for himself on his little holiday away from home. If there were any problems or things to note they let me know and followed up on them as the week went on. I can honestly say I knew Winston was in safe hands and didn’t have any crazy cat lady moments whilst I was away. Thanks Nekoya!
Wenda Lim
Wenda Lim
11:41 02 Jan 19
Excellent and thoughtful service provided by trained staff. My cat Tiger spent 4 occasions at their place. And their services never fail my expectations. On Tiger’s final last stay with them, as Tiger is old and need more attentive care, they even helped me to syringe feed him. I am so touched! It’s worth every cent! Keep up the good work and love for my cat. Hope to return with my new cat (maybe)!
Michelle Lim
Michelle Lim
10:38 15 Nov 18
I put my Char Siew Mao with Nekoya - Paya Lebar for 10 days in October when I went on holiday. This was my 3rd pet hotel and the best so far! The Nekoya folks (Ivan, Rachel and Cee Leah) really took very good care of Char Siew and provided daily updates without needing to prompt or ask for them. They also maintain an active Instagram account so it was very easy to check in on Char Siew and his fellow kitties everyday. Nekoya also accommodated to my flight times with reasonable early check-in and late check-out rates. I especially like that Nekoya is very professional and stringent in their checks and criteria for boarding - this puts me at ease that my cat is in super good hands. The cat hotel itself is super clean and nice-smelling with a very calming ambience.This is also the first time Char Siew came home from a stayCATion without any anxiety or acting-out behaviour such as diarrhea and excessive meowing.Highly recommended to all cat parents! And I’ll definitely be boarding him at Nekoya again the next time I go on holiday! 😻
Helen Ang
Helen Ang
07:10 07 Nov 18
Boarded my kitten, Owlet, at Nekoya Payah Lebar from 1-6 Nov 2018.Am very pleased with the services provided by the staff. First Dionna was very helpful in answering to all my queries about boarding my kitten as this was hers and my first time. ;)Next, when Owlet was on boarding, Ivan and Rachel had been most patient and caring to my naughty kitten's behaviors, i.e. she pee and poo out of the litter box and they had to wash her towel and even her pillow.Then every day, either Rachel or Ivan would send me how's Owlet was getting on (with pics and even video) in the boarding place. Really appreciate this gesture as it gave me peace of mind my kitty was doing well.The place is neat and clean too. Thanks the team again for looking after Owlet during her stay. Will definite board Owlet with Nekoya again next time should I need to be away. Also recommend to any who is thinking of a place to board your kitties. 🙂
Chorlin Whoopz
Chorlin Whoopz
10:26 30 Oct 18
Thank you Ivan and your team for accommodating Christian and your patience with us! The Paya Lebar outlet is easily located from the MRT station! The place is very clean and all cats cages are well kept! Pictures on website is accurate. We recieved updates About Christian every other day, sometimes with an occasional picture. Will definitely recommend this place to anyone who needs a cat hotel.�
Taky Bdh
Taky Bdh
04:16 20 Sep 18
Kiki went for her first stay there and the environment is clean and well ventilated. She was playful and ate well from her first day, which always bodes well. They also take measures to prevent any cross infection other than ensuring everyone’s vaccinations are up to date. Cats do not interact directly with each other and he environment is cleaned after every cat has its outside playtime, which is assuring. They even do a cleanIng after viewings.
Sonia Bester Smart
Sonia Bester Smart
00:42 11 Jul 18
Our two cats were initially booked for 1 month, but unforeseen circumstances from our end resulted in them staying at Nekoya at Centerpod for 4 months! I loved the clean and friendly environment. Our one cat is especially skittish and she adjusted remarkably. I received daily whatsApp messages and photos and could recognise in their behavior and appearance that they were cared for and loved at Nekoya. The staff were incredibly kind, helpful and accommodating at all times. I am so relieved we found Nekoya, I have never before had any experience that can compare. I would recommend Nekoya without thinking twice.
Tessa Ee
Tessa Ee
10:26 06 Jun 18
My cat, Pom Pom, stayed at Nekoya for a total of 10 days. I love the calming music that they play and how everything is sparkling clean! I was worried that Pom Pom wouldn't be too friendly about the other cats present, but I was surprised at how calm she was! Nekoya's staff, Petrina, was lovely and sent me photos and videos of her when I was missing her overseas. When the time came to check out, Pom Pom didn't even want to leave! 😂 Next time I'm thinking of having going overseas, I would definitely let Pom Pom have her own holiday at Nekoya again.
Chan Yu Xin
Chan Yu Xin
13:06 18 Nov 17
Many thanks to Sheila and Portia for giving us peace of mind while we were away! Our scaredycat was nervous about her first stay but we knew she was in safe hands with Nekoya. 🙂 Hope to see you guys again!
Fangning Lim
Fangning Lim
14:52 12 Nov 17
If you are looking for a clean, hygienic and meow-serene cat boarding with furry-dedicated staff, I highly recommend that you check out Nekoya cat hotel. I visited [email protected] and loved the full window view. I was delighted to know that Nekoya has another location at King Albert Park and the decision was made in a heartbeat. Petrina and Sheila took great care of Pumpkin and Apple, and provided regular updates - thank you very much!
Christine Lau
Christine Lau
14:22 23 Oct 17
I am extremely nervous when it comes to leaving my cat under someone else's care. I always feel like no one can take care of my baby the way I do and also due to a few bad past experiences, I was more (read as extremely 😫) reluctant of sending King for boarding. However the team at Nekoya were amazing! Portia, Sheila and Petrina went all out to make sure my fussy eater was well taken care of and that I was aware of his well being at all times. As my cat is prone to bladder crystals, it was super important that his water intake stayed consistent throughout his stay and the team made sure his routine was as close to what he would have at home to lessen his stress.I cannot say enough good things! With the regular updates and a few pictures from the team, I could focus on enjoying my holiday rather than be constantly stressing about my furbaby.Thank you for taking such good care of King!🐈 🐾🐾
Wendy Koh
Wendy Koh
11:06 08 Sep 17
First time of putting up my cat at a boarding place while I went away for family vacation. It was the first time that my cat, Donut 🍩 was away from home as he is solely an indoor cat since he was a kitten and we will be away for so many days (7 days). Initially I was very worried if Donut can adapt and if he will be well cared of. But Nekoya has down such a great job looking after my Donut 🍩! They gave me daily updates and videos/ photos so that I can know that my little old boy is doing well 😊 Although Donut 🍩 is a little stressed and keep having soft poo, the caretakers there are so attentive and understanding and try to make things more comfortable for Donut 🍩! I am really very appreciative to each and everyone at Nekoya! They are really sincere in the well beings our furry babies 😊 I will not hesitate to put Donut 🍩 there again if I need to travel. Hopefully he will not make a mess next time 😅
Nurshafika Ibrahim
Nurshafika Ibrahim
01:04 07 Aug 17
France Gaggioli
France Gaggioli
03:54 07 Jun 17
Can I just say how amazing all the staff are at the Nekoya Cat Hotel. This was the first time we sent our beautiful Jelly to a cat hotel and Debrah and her team always made us feel so relieved that our little Jelly was so well looked after so we enjoyed our holiday without worry. I couldn't recommend the Nekoya Cat Hotel more!! As a pet owner it is so great to know there is a place that is so caring to leave our precious Jelly! Thank you
Lyne Chia
Lyne Chia
13:51 30 May 17
We heard about Nekoya through Nekojam. We have always been pleased with their service and innovative approach in easing lives of pet parents. When we heard about their foray into cat boarding services and the designs put in place to make our feline overlord comfortable, we got really excited and was looking forward to board our kitten at this first Cat Hotel in Singapore. Our 10 month old kitten was extremely shy with strangers. This was also the first time he would be away from home, and for a good 9 days. Nevertheless, just 30 minutes upon checking in, he seemed pretty comfortable. Within 2 days, he got really chummy with Cat whisperers and started to ‘bully’ them. Fortunately, the cat whisperers were so patient and they took great care of him. We just checked him out today and he is in extremely good spirits. He seems to be more confident towards visiting guests. We will not hesitate to recommend Nekoya to fellow cat parents.
Ruth Fong
Ruth Fong
02:22 16 May 17
Thank you Nekoya and cat whisperers for taking wonderful care of Patchu! This was patchu's first time being away from home and we couldn't have chosen a better place to care for her. The lovely cat whisperers provided regular updates (more than what they promised) with pictures and videos while I was away, especially since patchu was a bit stressed at the start. The cabins were spacious enough for patchu and they allowed her to come out of her cabin to explore the rest of the cat hotel once a day (and patchu has grown to like the plants there).They managed to make her more comfortable over her stay there. Was impressed by their ability to understand the cats body language and provide for their needs accordingly. I would recommend this place to other cat owners as well! 🙂
Aida Barijo
Aida Barijo
15:21 15 May 17
Thank you Nekoya for being the saviour for my kitteh's one week staycation! It is a 5 star kitty hotel with lots of love and sincerity from all the staff!Environment - Calm, cosy, very clean, relaxed and best view for the cats from their cabin (full length window for bird watching!).Cabin - Clean, cosy, hygienic and big enough for fatty cat to jump around and play alone.Kitty playtime - Individual private kitty playtime. Through the daily updates I've received, I can feel the sincere love Ppoppo was given! And it didn't take long for her to get comfortable!Staff - Debrah, Portia & Petrina. Genuine, sincere, warm & honest. Good interpersonal skills. They put in great effort to ensure that I am at ease too! They certainly pay attention to all of my enquiries. Check-in process was a breeze.From my experience, not many boarding hotels are as clean as Nekoya. I like the fact Nekoya strictly ensure all cats are healthy, vaccinated, free from fleas and spayed/neutered before they come on board.I didn't even have the time to view Nekoya's cabin before the boarding but the moment I stepped into Nekoya during checking in, tells me Ppoppo will be in sincere hands.Do check out Nekoya's website prior to your cat boarding. It has all the lodging guidelines you need to know.Will definitely choose Nekoya again in the future! Highly recommend cat hotel for cat owners. Thank you ladies, I deeply appreciate your sincere dedication.
Feeqaah Shafiqah
Feeqaah Shafiqah
06:38 09 May 17
When we first send simba over he was so scared, as days go by simba love it and really love how nekoya will always update me bout simba as simba didn't want to eat and i feel less worry as i'll always get an update bout simba. Thank u for taking care of my baby simba��
Latiff Jalil
Latiff Jalil
17:10 28 Apr 17
Nekoya Cat Hotel is just like what the saying is " First impression lasts" I have to say that their ways of handling my cat is superb. This is a place where I would not hesitate to recommend to anybody that wants to look for a good place for their cats. The place is really clean and good. My hats to them for really making my cat comfortable stay. Thank you Nekoya Cat Hotel .
Abigail Tan
Abigail Tan
08:06 26 Apr 17
Booked a weekend stay for my kitty and was a little apprehensive as it's the first time @smokeythemunchkin will be staying somewhere foreign. Being a more than usual needy kitty, Portia and Petrina sent daily updates and photos for assurance that he's well taken care of �. Thank you! �
Peh Jiahong
Peh Jiahong
15:34 21 Apr 17
Thank you for taking care of KeeTee while we were away.Appreciated your updates and advise!
Yvonne Kwek
Yvonne Kwek
04:53 12 Apr 17
Booked a stay for my furkid at Nekoya when I went on a family trip. I loved the lengths Nekoya goes to to keep their guests stress-free such as having owners book an appointment for viewing instead of going in at anytime of the day.I was pleased to see that the rest of the kitties were very relaxed and happy instead of tense and stressed out like most other cat hotels. The cabin space for the guests were pretty big and clean. My furkid is pretty big in size as well but there were still room for him to jump up and down. The staff were very friendly and sincere , and they even provided me with extra updates even though i only opted for 4 days. I appreciate that a lot! They do take the time to interact and check on the in-house guests every now and then instead of just providing the basic accommodation, food and water.They also allowed me to stay with my cat for a while to get him settled in, instead of "drop and go". I really appreciate these extra services to ensure the cats are going thorough minimal stress from leaving the comfort of their own homes.Will definitely choose Nekoya again in the future 🙂 Thanks guys!TL;DR ?Environment : ★★★★★Cleanliness: ★★★★★Responsiveness: ★★★★★Comfort for Guest: ★★★★★
Yusri Goh Yan Xiu
Yusri Goh Yan Xiu
02:43 11 Apr 17
Thank you Debrah and her team for looking after Jenny during her 1 week stay at Nekoya. The place is calm and suitable for cat boarding. They are meticulous and look after the guests well to ensure that nothing is left unattended. Their dedication help my cat to adjust the surrounding well enough to feel safe and at ease. Recommended to those who are keen to board their cats. Will be boarding my cat again in May for another week! Thank you. 🙂
Alvin Tay
Alvin Tay
12:44 03 Apr 17
Sent my fat boy to this friend recommended cat boarding place. I have to say it's the best I've ever engaged. Great daily rates, cozy environment, cat lover staffs, spacious room with proper hygiene, good food (but I recommend bringing your furkid's fave food, they need the comfort in new environment), photo/video updates every few days, what more can you ask for? Highly recommend for cat owners.
Bashirah Mohd Salleh
Bashirah Mohd Salleh
02:47 03 Apr 17
Brought home my kitten Bella from Nekoya after a 3 night stay. She seemed to like the place very much and settled in well. She had no issues after i took her home too. The staff are friendly and it was a pleasure to have chosen Nekoya.
Yuko Huber
Yuko Huber
03:51 01 Apr 17
Excellent service!!Momo was so relaxed at Nekoya and we were so happy to see her everyday by video. Thank you very much nice update!
Natalie Cheng
Natalie Cheng
07:26 30 Mar 17
As we had experienced Cotton was not eating and drinking after returning from another cat hotel previously, we were a bit worry of her stay at Nekoya. However, Patrina and Portia at Nekoya really taken good care of Cotton. From hissing, being an emo cat, then slowly adapt to the environment, exploring everywhere, and even proactively approaching other cats during her play time. We are really happy to see Cotton was enjoying her stay at Nekoya ;)More importantly, I would highly recommend the daily media updates service. They not just sending you photos and videos because you paid for that service. I could say these photos and videos are all taken with love by Nekoya. Nekoya~ Thanks for all your love and care to Cotton again :3
Yunos Rahman
Yunos Rahman
07:49 17 Mar 17
The service provided by them is absolutely amazing. I receive regular updates on my cat's condition and the staffs definitely did a great job in taking care of my cat's welfare. I would definitely come back again.
Jason Pay
Jason Pay
06:54 12 Mar 17
Thanks Nekoya for putting up with our little ah beng!! Owner and staff were very professional and passionate about cats and their well beings. The daily video updates were really useful and it seems like Mel had many girlfriends!!! No wonder he seems to miss Nekoya!! Special thanks to Chief Cat Lady, Debrah! (ps: sorry for the late review!!)
Sahari BA
Sahari BA
05:38 28 Feb 17
Excellent Service. 👍Keep us updated on the wellbeing of our cat.Very comforting to our frightful cat.Now we will have a peace of mind during our next holiday tripTHANK YOU.
Afiq Kamalludin
Afiq Kamalludin
12:08 25 Feb 17
Pailin Lee
Pailin Lee
15:03 09 Jan 17
Portia and Petrina are genuine cat lovers, so you can definitely entrust your beloved cat with them. The funny and creative captions they send along with Peanut's photo never fails to crack me up too. I believe Peanut had a wonderful time boarding at Nekoya. When I came to pick Peanut up, he was actually sitting beside Portia. I bet he will miss you girls so much! Thanks for taking care of Peanut! And so sorry about Peanut eating your plant! 😛
Alden Chng
Alden Chng
10:05 29 Dec 16
Michelle Sara-Joy Ang
Michelle Sara-Joy Ang
05:57 25 Dec 16
There are 2 things I really fear in pet hotels - crummy, dirty, cramped quarters because the hotel owners really don't care and crazed cat people who think that cats are humans ... I am delighted to say that Nekoya is run by seriously lovely people who really care about the kitty cats.They are down to earth but obviously love the cats a lot and the care and attention they give is just amazing for 'strangers' to my cats.I am so very happy that I boarded my 2 cats at Nekoya - it was a long stay and I think they both did not want to leave in the end hahahaThank you Debrah (and Debrah's husband) and Portia for looking after my kitty cats so well and for taking Ghi Ghi to the vet and for staying with her ... you might have actually changed her perception of that nasty place :)A VERY BIG THANK YOU and I would recommend this haven for cats to anyone!
Susan Ang
Susan Ang
06:00 18 Dec 16
George certainly had a great 'staycation' of two weeks in Nekoya! The hotel has a very cosy and relaxing ambience with airconditioning and soft music playing. The cabin is of a good size for George to retreat to, especially in the first few days of checking in when he was rather traumatised. Debrah and Portia did a very good job in handling George. They hand-fed George on the second day to get him to eat and slowly coaxed him out of his cabin for his daily individual playtime. We felt at ease knowing that George was doing fine after a few days through the updates on him sent via watsapp which we subscribed to for a small fee. By the way, Debrah and Portia are not just competent cat whisperers, they are also great photographers! In fact, I have just changed my profile pic to one taken by Portia. Thanks, Debrah and Portia! Would definitely check George into Nekoya should we need to leave town again. Don't suppose he would mind 😸
Rie Ohno
Rie Ohno
05:47 15 Dec 16
I recceed a few cat hotels before chancing upon Nekoya Cat Hotel in FB. I was impressed with how clean and beautiful it was. At home, Boo loves to look out of the window and with the full-length clear window overlooking his cubicle, I am sure he would be very happy here. The whole booking process was smooth with Debrah and Portia answering all my queries and that reassured me that Boo will be in good hands while we were away. I can also see that they put in great effort to ensure that each cat-client would feel at ease and comfortable while away from home. Boo was well taken care of and I will definitely choose Nekoya again for Boo's next staycation! �
Liz Dju
Liz Dju
14:47 04 Dec 16
We are so glad to have placed Jasper at Nekoya Cat Hotel. The care and attentiveness given were superb. Jasper has never been away from us before and we were deeply worried about how our handsome boy could cope in the new environment and people around him. Jasper may be huge and majestic looking, but he is very timid and highly cautious by nature. With the twice daily video and photo updates from Nekoya, we were quickly put at ease. I was pleasantly surprised when Debrah texted us on his queer eating habit of pushing his food to the tile and eating from there, and was quick to make changes when we told her that the bowl may be too deep as we usually use a shallow plate propped on the bowl. We were definitely dumbfounded when we learnt that our Jasper was hand-fed like a royal prince. Talk about 6 star service, this is it. Debrah was very accommodating and helpful. She allowed us to checked Jasper in late in the evening after closing hours and came in earlier for us to check Jasper out when we returned. She certainly understands the anxiety of parents. Debrah and her team have certainly over delivered in their service. They had done a great job at Nekojam and have done it again at Nekoya. Special thanks to Debrah, Portia and Jeremy.
Next Reviews
boya x
boya x
08:07 06 Oct 20
It was a lovely experience! Hotel was very clean and well maintained. Caretakers were awesome, providing timely updates on my cat, played and fed him per scheduled. They were friendly to us and gentle with the cats 😊 Will definitely come back again every time we are away! We trust our cat with Nekoya.
Muhammad Irmandi Mohamad Hassan
Muhammad Irmandi Mohamad Hassan
08:00 25 Sep 20
Kohei Morita
Kohei Morita
10:28 14 Sep 20
Wonderful services, super clean pet hotel dedicated for cat. The area is a bit away from where I currently live in, but it isn’t worth considering other hotels for me. I can give my cats stay without worry.
Y. G. Sezaki
Y. G. Sezaki
06:35 11 Jul 20
Ahmad Zainudin
Ahmad Zainudin
01:37 10 Jul 20
Jay D
Jay D
08:56 20 Jun 20
My kitten Princess was very well taken care of during her stay. Staff very attentive, polite and friendly.Patiently replied to all my queries as its my first time at Nekoya. Very clean and pleasant environment. I am sure my Princess enjoyed her stay because when we went to fetch her , she almost didnt want to leave! Thank you Nekoya! 🙂👍🏽
Tak Wai Bou
Tak Wai Bou
04:40 05 Mar 20
Fourth time back and will definitely board Kiki again. The caretakers are also definitely cat lovers who adore Kiki. 😊
Nur Aisyah Abdul Yazaid
Nur Aisyah Abdul Yazaid
03:52 05 Mar 20
The staff were very kind and took care of my cat really well. They even provide me with complimentary updates since it was my first time placing my cat here! I would definitely let my cat stay here again for our next holiday. Overall very satisfied!
Chee Yong Chua
Chee Yong Chua
14:02 02 Feb 20
The pet hotel staffs were very friendly and caring. They always update me promptly on my cat’s well being during his stay there. Highly recommended for those looking for a place for their cats while owners are away from Singapore.
M Quek
M Quek
05:48 02 Feb 20
Very clean and well equipped; the staff here are professional and great! I feel safe leaving my fur baby here when the family has to travel. He is always very well taken care of.
Daniela Sofia Silva Reis
Daniela Sofia Silva Reis
05:16 05 Jan 20
Big thank you to all the Nekoya staff at KAP. Blu loved his holiday! If you are a worried parent 😅 the media updates are a bless 🤗
erinyms
erinyms
03:30 05 Jan 20
This is Tommy’s first stay in Nekoya. I would say Extraordinary service by Nekoya and our cat tommy is well taken off during his stay. I would definitely recommend them! Thank you to the caretakers taking care of tommy attentively and provide us with daily updates. This is very assuring for us during our holiday that tommy is in good hand. The place is also very clean and well maintained with proper hygiene routine on sanitizing the cabin and the play area. We are very satisfied with the service and the reliability provided.
Shanice Lee
Shanice Lee
09:57 04 Jan 20
Nekoya's great! I love how they give daily updates about how your cat is doing. The hotels are super clean and calming too. Each cat has their own little cubical to stay in and the staff are super friendly. You can tell they really love cats 🙂
gigglyee
gigglyee
09:54 02 Jan 20
My cat Rascal is well taken care of during his stay in Nekoya. Nekoya also provides daily updates of my cat's movement and this gives me a peace of mind knowing he's doing great there. Highly recommended to anyone looking to sending their cats for boarding.
Alisa Dhahfier
Alisa Dhahfier
03:53 02 Jan 20
This is our second time putting our cat at Nekoya KAP and it has been a great experience leaving our cat in their care! Their daily WhatsApp, videos and Igstory updates keep our hearts and mind at peace about our cat's wellbeing and status without having to worry at all about being away from them. They treat the felines with alot of love and care, just like their own family members! We would not think twice about leaving our cat in their care again the next time we plan on travelling again! Thank you Nekoya KAP Staff! <3 alisa and Yusuf.
Seng Wei Lim
Seng Wei Lim
07:52 01 Jan 20
Russell Silva
Russell Silva
17:56 26 Dec 19
Excellent service and our cat was very well taken care of! I would highly recommend them! However, just a minor criticism, we would like more updates on the status of our cat and please tag us on every IG story of our cat.
Fathin Atikah
Fathin Atikah
04:40 26 Dec 19
My cat seems to really enjoy his stay at Nekoya. They provide excellent cat boarding services. I'm very pleased with the care provided as well as the daily media updates. Thank you!
Dara Richard
Dara Richard
09:57 19 Dec 19
The staff really care about cats and are knowledgeable. They have taught me a few things! I appreciate the cat only environment. Places that accept dogs are very noisy. My cat also likes the freedom to leave the cabin once a day. The staff often play, pet or brush the cats. The attention makes it more home like than the usual boarding situation. Note that the cabin is not a metal cage and so gentler to the cat's paws.
C Yeo
C Yeo
08:47 15 Dec 19
Sakura was placed at Nekoya for 9 days when we left for our holiday. The staff at Nekoya ensured that we had daily updates of her (how she was adjusting, whether she was feeding well etc). We had many photos & videos to show us how she was doing including Sakura playing. There is this personal touch that is very reassuring. This is the place for my cat when we go for holidays.
Hailynn Amin
Hailynn Amin
03:44 15 Dec 19
Ninja has never been in the presence of other cats and he is a scaredy cat but his stay at Nekoya was awesome! He went around making new friends and was sad to leave... He kept looking back and meowing as we walked away (so sweetly might I add)! As it was my first time leaving Ninja here, I was quite worried. They allayed my worries with the constant updates, videos and pictures of my boy. Highly recommend Nekoya @KAP. Clean place and they are true cat lovers! Thank you so much to the caretakers!
babyan han
babyan han
15:18 08 Dec 19
It was Hannie first stay over. We are grateful tht he seems really well adjusted and seems to have gained more kilos 😊. So glad to find a place tht is dedicated to only cats. Thank you. Will definitely recommend others to drop their loved ones over at Nekoya.
M E T
M E T
10:39 08 Dec 19
It was Polly's first time at Nekoya and we're really thankful that the caregivers at KAP made her feel right at home in her cabin. She usually takes a while to get comfortable in a new environment, but the girls recognised her needs and helped her to settle in real quick! Thankful for the regular video updates to put our minds at ease when we're away. Definitely recommend this place for all the feline friends out there!
Valerie Cheong
Valerie Cheong
06:25 06 Dec 19
Very clean and nice ambience for my kitties! The staff is professional and I know my kitties were in safe hands.
Ika Lestari
Ika Lestari
14:11 24 Nov 19
It was our first time boarding our 7-mth kitten at Nekoya KAP, and we're satisfied with the reliability and service provided. The environment is clean and the staff are friendly, knowledgable and dedicated! Thank you so much for giving us a peace of mind while we travel!
Lyana Razak
Lyana Razak
12:15 19 Nov 19
Hello! We’re the parents of our furbabies, Muezza and Batman! We would like to express our gratitude and satisfaction with the services provided at Nekoya KAP. It was our first time boarding both our kittens here, we are really happy and pleased to see the positive energy in/around our kittens. Special thanks to Suria, Diyannah and Dionna for updating us daily of their well being. We will definitely engage with their boarding services in the future. No doubts! 😺😽😻
Rachelle Lin
Rachelle Lin
06:58 09 Nov 19
Many thanks to the KAP team for taking good care of my kitten Chuuchuu for 5 days.5 stars given for:-Staff being very patient and helpful with my queries;-Prompt response to WhatsApp texts and phone calls;-Place is very comfortable and clean like a 5 stars hotel! How I wish I am one of the cats!-Bonus is you can get to see many other cute/handsome/pretty cats. Feels excited everytime I go there🤩💓
Nisa Karim
Nisa Karim
03:52 30 Oct 19
A big thank you to Dionna and Suria our caretakers for BC and Fluff. Updated me throughout their stay there. Place is clean and my boys were pretty well taken care off. Eventhough BC takes abit more time to open up they still make him as comfortable as he can. Definitely will send them there again for their staycation at Nekoya KAP! 😻
Daud Yusof
Daud Yusof
05:37 29 Oct 19
We were updated on Sox's activities everyday to alleviate any separation anxiety (for us) and we are very happy with the services rendered. I think we have found Sox's home away from away whenever the need arises.
Chin Andy
Chin Andy
14:20 27 Oct 19
The staff in Nekoya are very professional, check in and check out is all by appointment base. So all the attention will be on your cats.
Liz Md Jr
Liz Md Jr
06:34 15 Oct 19
The ladies at KAP are professional, accomdating and passionate about their job. There ensure the cats are comfortable and let them explore the place before placing them into the cabin.They gave me daily updates on my cats well being.Their professionalism that makes me have confidence to put my cats with them. I will recommended my friends here.Thank you Suria and Dionna.
Liz Jr
Liz Jr
06:25 15 Oct 19
Suria and Dionna are very friendly, accomodating and professional when handling the kids. They let our cats explore the enviroment first before letting them into the cubicle. I was notify daily on the updates of my babies. The place is clean and well kept.I can see that they are very passionate with their job. I would highly recommended this place to my friends as I know that the ladies here are professional and passionate people.It's not just a job but going extra mile and being able to understand the owner feelings that make me felt confidence leaving my babies there.Thanks you Suria and Dionna.
Ivan Lau
Ivan Lau
13:11 27 Sep 19
Hernyriany Rahman
Hernyriany Rahman
01:53 26 Sep 19
The only place we trust for our unique little furball. They had created a clean and calm ambience, along with strict and customized care for individual patrons. Caretakers are cat whisperers who have such great patience and dedication to ensuring that all demands (by the cats, of course) are met well. Regular updates (pictures & videos) are included for every visit. Simply the best!
Bashirah Mohammed Salleh
Bashirah Mohammed Salleh
09:25 23 Sep 19
My Kitty Bella stays at Nekoya each time we travel and she loves it! This time round she was so so comfy that we had to coax her to come back home during check out. She settled in easily at home too. The caretakers at Nekoya are friendly and very affectionate towards all cats. Nekoya is one boarding that is of very high standards that lets us travel with a piece of mind that out little baby is in good hands!
Genie Law
Genie Law
05:03 22 Sep 19
Rebecca Hodges
Rebecca Hodges
04:33 15 Sep 19
Very simply put: Nekoya Cat Hotel went above and beyond any service we could have possibly hoped for. Diyannah, Suira, and Dionna are incredibly caring, considerate, and knowledgeable ladies. They are cat owners themselves, so were able to offer a wealth of advice on cat food, grooming and general care which I greatly appreciated. We had such a restful holiday knowing our cat, Mimi, was in the best hands possible. I cannot recommend or thank Nekoya enough for all they did! Needless to say, we have found Mimi's second home in Singapore.
Anushka Rizan
Anushka Rizan
10:07 13 Sep 19
Boarded my babies over at KAP outlet.Awesome experience,they have soothing music for the cats staying there and fun play area to burn their active energy.Def recommended to those going overseas.
Angus L
Angus L
04:22 13 Sep 19
Place is clean and well maintained.The staff are attentive and took care of the cat well. They have a good regimen to keep the place clean, feed the cats, and let the cats have activities.The staff also updated me regularly through WhatsApp, even with photos and videos.Another good point is that they can prepare raw food that I provide, so my cat can continue to have the same diet.The registration process seems a bit too excessively strict for me. I like the checks to ensure the cat's health. But to initial on every page, that seems way too legalistic. But this is really just minor point.
Musicstarlover 2214
Musicstarlover 2214
09:23 12 Sep 19
The place is very neat, Clean overall good envroment, the workers are super nice and kind ,the prices r super reasonable ,they will give me updates during my trip , overall it's a very good experience and I'll be putting my cat there again in the furture Thankiew nekoya hotel for making my cat feel at home While I was away ^ω^
Hana Kamsani
Hana Kamsani
04:49 02 Sep 19
Tasha
Tasha
06:16 27 Aug 19
My usually shy-around-strangers and timid cat was very well taken care of at KAP. The environment and staff puts her as well as me at ease. Staffs are extremely friendly and helpful, and help to update me daily on how my cat had been, photos included. The place is clean and well run. In fact I like the rule they have, requiring various medical clarifications before checking our pets in. It ensures that all cats there are healthy. I'd definitely leave my cat there everytime I travel.
N. Syamirah
N. Syamirah
05:01 27 Aug 19
First time boarding my cats at Nekoya and I was impressed with the first meeting with the cat caretakers. Appreciate the care and attention given by them - Suria, Dionna and Diyaanah. Thank you again! Will definitely be back for our next holiday!
Todd Forrester
Todd Forrester
01:21 16 Aug 19
Absolutely wonderful place to leave your furry family members. Staff are attentive and caring 🙂
Kaho Monica Matsubara
Kaho Monica Matsubara
02:26 08 Aug 19
We have had our cat, Maho-chan, stay with Nekoya @ KAP several times. Although she usually doesn't do well with stays at pet hotels, I think the caretakers here have done a great job helping her settle in and be comfortable. She doesn't seem as stressed out or thin when coming back, and we love the frequent updates while away as well 🙂
Roland Hamann
Roland Hamann
10:56 03 Aug 19
The cat hotel is clean and the staff super friendly and accommodating. Our cat likes to be there whenever we are in vacation which is important. The only reason why we gave 4 instead of 5 stars is the hotel is small and often fully booked. So one has to do the reservation well in advance, specifically around public holidays.
Masa Ami
Masa Ami
14:16 17 Jul 19
Michelle Shaktivathi
Michelle Shaktivathi
01:12 12 Jul 19
The caretakers here are very nice and really knows how to care for cats. My cat has been coming here since she was a timid little kitten. The caretakers has been diligent in updating me regularly everyday on how she is as well as letting me know health updates. They also recommended food that could help her! Definitely will go again!
Annabel Ngeh
Annabel Ngeh
03:32 08 Jul 19
Service is very good! There is timely updates and all details inform to then during check in is duly taken note of and updated during the stay. 👍🏻
Eugenia Tan
Eugenia Tan
06:08 05 Jul 19
I put my cat with the King Albert Park outlet for 12 days and the team was wonderful. They gave daily updates and tips on how to keep my cat healthy (which is an elderly cat at 11 years old) e.g. food brands. My cat misses them and was really upset when he had to leave. Great place to put your cat in when you travel!
Next Reviews
Imran Adenan
Imran Adenan
13:56 31 Mar 20
Azlina G
Azlina G
05:43 18 Mar 20
I am very pleased with Nekoya Cat Hotel. This is my first time using their service. I felt at ease putting Teddy in Nekoya as they provide daily updates. It makes me feel good that the team updates on Teddy's feeding, toileting and behaviour. Super awesome service! Highly recommended and definitely choosing Nekoya again.
Helena Hoong
Helena Hoong
10:45 11 Mar 20
This was my first experience with Nekoya Cat Hotel Paya Lebar branch. I needed a safe, caring and friendly environment to board my cat Mila for one month and I was very impressed with their professional service and level of commitment. From day one the staff knew exactly how to interact and handle Mila who is not used to strangers and the new environment. Their detailed and humorous daily updates of Mila and her antics were refreshing and assuring. Thank you so much for all your love and patience given to Mila ☺️To Ivan, Debrah, Dionna, Jenelle and Charmaine.Thank you all once again and with much appreciation. 😊
Anton Tan
Anton Tan
10:27 11 Mar 20
First time boarding my lil kitten to a pet hotel and boy it was stressful to decide on one. Decided on Nekoya after reading some positive reviews and went ahead to send her over. True enough, I was given a peace of mind right on the second day after receiving photos, videos and status of puibak adapting to the environment. Updates were on a daily basis on kitty’s activities, poop’s condition and appetite. Thank you Nekoya’s wonderful team of catsitters giving puibak a stress free stay at your hotel! Shoutout to Ivan, Dionna, Charmaine and Jenelle! 💕
Rena Rau
Rena Rau
04:23 09 Feb 20
The best cat boarding experience I've had! Nekoya is a fully cat hotel which is already an amazing advantage over other pet hotels. On top of that, the service was so efficient and convenient, yet professional at the same time. We get updates on our cat every day without fail and also on their social media (Instagram). The staff at Nekoya really do love cats and understand the nature of cats and their personality. They genuinely care for our baby and took note on every single detail to make sure she was comfortable in the hotel. I really appreciate Nekoya and would use them again in a heart beat 🙂 they take lovely photos too!!
Agnes Koh
Agnes Koh
04:08 04 Feb 20
Loving the experience and sense of security that Nekoya Paya Lebar has given. Kudos to Ivan and Dionne and the team! I was updated promptly everyday and was given assurance that my boy had been well take care of. The team is amazing and you can tell themselves are cat lovers too. Your babies will be in good hands under their tender love and care! Will definitely go back again! Thanks a lot! ❤️
Ray Phay
Ray Phay
03:53 04 Feb 20
We love this place as they really love the cats that they take care. We are pleased with the staff taking care of them and appreciate their care for our pets. Check out some pics of our cat playing at Nekoya
Erlina Sidik
Erlina Sidik
03:59 03 Feb 20
Yat Fai Ooi
Yat Fai Ooi
14:55 02 Feb 20
Very clean cabins and professional staff. Timely updates too. Was very patient with my cat who took time adjusting to boarding. Definitely will consider Nekoya if I have any future boarding needs
Ronald Marcis Leong
Ronald Marcis Leong
07:28 10 Jan 20
Joseph Ng
Joseph Ng
02:25 30 Dec 19
I would like to thank the following care takers Ivan, Charmaine, Dionna, Delia. Fantastic folks who took care of my cat Shiro during my 2 weeks holiday. They constantly updated me on progress as this is my 1st time Shiro stayed in the hotel. The place is quiet, clean and neat. Nekoya also constantly uploaded the video or photos of the cats in Instagram. All the furbabies were comfortable and enjoying their stay. Shiro has a great time staying in the hotel and I will highly recommend this place to other cats owner. Shiro was in good hands. I will be back anytime if I need to go for a holiday.
Joen Zhou
Joen Zhou
03:40 22 Dec 19
Wonderful service! Media updates sent were instagram worthy. Felt very assured the 7 days that we were away. Professional caretakers took amazing care of our dearest Willow. Thank you and we will definitely be back!
Nicole Liang
Nicole Liang
10:00 18 Dec 19
It is our precious Blackie's first few stay with Nekoya. We can tell she really enjoyed her stay. Nekoya caretakers are professional and knowledgeable and it is clear they truly love cats. They are also very patient and flexible when we were having issues with our travel schedule and had to change check in, check out time. In addition, they will often update us regards Blackie's status since she is new to the environment, which gave us peace of mind. We will definitely entrust Blackie to Nekoya during our next travel.
Shafiyah Huda
Shafiyah Huda
15:33 08 Dec 19
Li Jialing
Li Jialing
09:09 08 Dec 19
Amazing and friendly staff. Excellent daily communication and frequent media updates. Will use their service again for our next overseas trip 🙂
George Tan
George Tan
04:45 22 Nov 19
AndyH
AndyH
03:51 19 Nov 19
The staff is very professional in taking care of our beloved felines
Linz Tan
Linz Tan
16:38 13 Nov 19
So pleased that our lil furrygirl Luna was well taken care during her staycation at Nekoya. You guys Dionna & Ivan were awesome especially Dionna so gentle, soft spoken, caring & loving jusssst like our lil Luna 😜. Both of you were very sensitive to Luna needs. Couldn't have ask for a better caregiver to look after Luna while we were away. The place is so neat, clean & cozy. There were constant updates daily via whatzaap, pics & videos throughout Luna's stay & we could see how well she settled in. Luna came home relaxed, happy n hungry😄. Many thanks to you guys, we will definately came back to Nekoya in the near future.
S K Lau
S K Lau
11:51 01 Nov 19
I like their service. very clean and friendly stuff. check-in/out process is smooth and organized. while holiday they are updating me about my cat with pictures, i could enjoy without any worries. would like to recommend and use again 🙂
Janice Huay
Janice Huay
14:19 13 Oct 19
The place was lovely decorated and very comfy. I was worried at first if my cat will adapt well as it is our first time away from her. Thank god for the great care from the staff who gave us a lot of assurance and kept us updated of Myra's wellbeing. Special shoutout to Ivan who took really good care of our cat & was very friendly too. It's funny how my cat was reluctant to leave her "hotel" when we were back to collect her. Will definitely bring her back again. The only con is the pre-check in documents are a tad troublesome but i guess it is all worth it for the cats' wellbeing!
Huiyi Lee
Huiyi Lee
07:44 04 Oct 19
Great boarding experience for my cat! The onboarding service was comprehensive and comfortable environment for the cats. Will recommend for cat owners to put your cats there for boarding.
eleanor eng
eleanor eng
02:35 01 Oct 19
Staff are very reassuring as they constantly update the status of my cat. Boarding place is clean and they took good care of my cat. Will definitely be back!
Taiyo
Taiyo
07:27 03 Sep 19
家の猫を預けたときにとてもいい環境でいいところだった。
shaddie s
shaddie s
03:32 25 Aug 19
Very clean cat hotel..i am so happy with the service that was provided, the daily updates, pics n videos of Bruno...check in and check out process was smooth.will definitely be sending Bruno back again! Thank u team! Awesome experience!
Ashley Chua
Ashley Chua
05:05 29 Jul 19
Initially, I was really worried about leaving my kitten at a cat hotel but the staff at Nekoya Paya Lebar helped alleviate my fears. Ivan and Dionna were very helpful and caring, and I could tell that the genuinely cared for the cats there. They were quick to respond via Whatsapp and they sent updates regularly so I knew how my kitten was doing even though I was away. Would totally house my kitten here again! Thanks so much guys, I really appreciate it! x
Daryl Goh
Daryl Goh
07:33 16 Jul 19
Really nice environment with awesome staff! My cats love the place so much that they refused to leave when it’s time to check out 😅
Sharon Mark
Sharon Mark
05:02 08 Jul 19
Very lovely experience with Nekoya!Service was very friendly, checking in was smooth and we will be back to sign up for the membership. Thank you folks from Nekoya for taking great care of our cat!
sal
sal
05:46 07 Jul 19
This is our first time being away from our timid kitty. Nekoya staff @ Paya Lebar were awesome! They not only gave daily updates & video, but also info on her diet. We are so grateful and would like to thank everyone @ Nekoya for the care & hospitality given to our precious kitty... Really appreciate it! 😊
Richmond Lau
Richmond Lau
07:37 02 Jun 19
Ahmad Asri
Ahmad Asri
07:49 14 Apr 19
Sent my 2 cats over at Nekoya Cat hotel @Paya Lebar for a week while i was away. The team there were friendly and nice in accomodating the needs of our cats. The cats were very very frighten and nervous initially but over the days they started exploring the place. Place was clean and air-conditioned. The team there updated me daily with pictures and videos of the cats as well as answered any queries i had. Great and reliable place.
山本好美
山本好美
13:59 08 Apr 19
I love Nekoya, becauseNekoya is clean and staff is kind. Thank you taking care of my cat!
Redz Zoul
Redz Zoul
04:54 01 Apr 19
Great place, great staffs, great communication and affordable pricing. Currently the chosen one for my Chantiq home away from home.. 👍
Tengku Azlinna
Tengku Azlinna
06:10 25 Mar 19
Since this is my first time being away from my fur babies , Frankly I was worried. But, I’m glad I placed them in a well taken care environment and staff are friendly and helpful. They never failed to update me daily knowing how concerned I am. Keep asking me to enjoy my holiday. I will surely return to Nekoya. Thanks for keeping my babies safe and sound.
OMAR AZAHARI MOHAMMED ALI
OMAR AZAHARI MOHAMMED ALI
04:24 24 Mar 19
It was smooth check in. Pet hotel provides daily update on my cat condition n well being. Felt happy that she is in good hands. Will come back to put my cat in the hotel again in the future. Tq
Ika Jasini
Ika Jasini
05:40 19 Mar 19
Shabana Abdullah
Shabana Abdullah
09:46 13 Mar 19
alfi eddie
alfi eddie
06:35 06 Mar 19
Sent my cat over at Nekoya for 4D3N stay as our whole family went for a vacation, caretakers were friendly and welcoming , cozy ambience to the place , and updated us with pics and videos of our cat daily during the stay. Highly reccomended ! Will definitely come again if need be, they have our trust (:
Lin Zhang
Lin Zhang
05:40 06 Mar 19
贵!
Lili Tan
Lili Tan
08:55 25 Jan 19
A safe, loving and relaxing place for cats! Many grateful thanks to Ivan for being so kind, attentive and caring towards our cat, Apple! We will definitely board Apple again with Nekoya for our next vacation as we know our cat will always come home happy and healthy! Thanks again to Ivan for being a true cat whisperer!!!
janice chay
janice chay
12:35 12 Jan 19
This is the 1st time i put my cat maomi at nekoya boarding hotel @ paya lebar outlet. He had stay for 6 nights. I really appreciate Ivan and rachel had given their best to take care of maomi. And update me almost everyday for his well being. And very patient to reply my long winded question . I will recommend to all pawparents to choose this hotel . Will choose again when i go aboard. 👍 👍
Huiling Gan
Huiling Gan
03:56 26 Dec 18
A very clean and pleasant place to put your cats during your absence. The staff were really prompt in answering my queries and I greatly appreciated their updates and care extended towards my 2 cats. They truly displayed a genuine care and concern towards them. Thank you Ivan and colleagues for putting our minds at ease during our holidays. Keep up with the great effort👍
Atika Artmary
Atika Artmary
12:12 21 Dec 18
As a first time cat mummy, it was quite nerve wrecking to find a boarding place for my dear Sophie at the last minute before I went for my vacation. Thankfully, I found Nekoya and it was such a smooth process online (prompt and friendly replies to emails - thank you Ivan!) and offline (check in and check out was a breeze). I love the relaxing atmosphere and clean environment as well as the friendly caregivers 🙂 The best thing was when Sophie was finally home, she was still the same sweetheart...no signs of stress etc. It was clear that she had a relaxing staycation:) I really appreciate the daily updates as well:)A huge THANK YOU to all the wonderful and loving caregivers at Nekoya Paya Lebar for taking care of dear Sophie. I will definitely board Sophie with you guys again when I go off for my next vacation! God bless!! ❤️😻
Siti Raudhah Haidir
Siti Raudhah Haidir
04:23 11 Dec 18
I send my cat at the Paya Lebar branch and it is super clean. The main reason why we send her here is that before the cats can stay in the hotel, they must be vaccinated, sterilised and free from any sickness. As we only have one cat, we take this matter seriously.The staff are friendly and takes care of my cat very well, making sure that my cat is comfortable, eats well and enjoys her stay. The staff are patient when answering my questions about how my cat is doing through the daily media updates and frequently sends me photos and videos of her.This is my 4th time sending my cat here and it shows how much we love and trust them.Will definitely recommend this place. There’s no other cat hotels like this.Ps. Thank you Dionna for taking care of Happy.
Yoke Han Wong
Yoke Han Wong
06:48 02 Dec 18
Good place to leave your cats at while you are on your vacation. Very clean and relaxing place. My two kittens enjoyed their stay here very much and we had a safe mind putting them here. They sent regular updates, ensuring us how the cats are doing so that’s very reassuring as well. Cats’ fur came back very smooth too so they must have groomed them everyday so that’s a plus! The cats were pretty sad when they came back home so it shows how much of a “vacation” they had while we were having ours! 😀
Year 2020
Year 2020
02:08 23 Nov 18
The place is very clean. Friendly working staff. It would be great if the staff could update owner photos and short videos of their cats everyday while they are away for holidays.
Benson Ng
Benson Ng
05:34 18 Nov 18
Nekoya is the hotel of choice for my cat whenever I go overseas. The place is clean and calming for my cat and extremely well-run by the cat whisperers. The cat whisperers are not only friendly and approachable, they provide daily status update of how my cat is doing which really put my heart at ease. Thumbs up and many thanks to the cat whisperers 🙂
Junior Schoeman
Junior Schoeman
15:48 17 Nov 18
Good atmosphere very attentive personnel and daily feedback makes it easy to recommend Nekoya and the staff to anyone who cares about the quality of care their cat will receive.. Will definitely use their services again..
A K
A K
09:08 12 Nov 18
Nekoya is on the expensive side, BUT I couldn't have taken better care of my cats myself. 🙂 much love for the TMI messages they send me on how they're doing. They completely understand over-attached pawparents like me. 🤗
Natalie Kerr
Natalie Kerr
08:35 12 Nov 18
Our furbaby, Michelle Fluffington had a great vacation away at Nekoya Cat Hotel where the excellent staff took extremely good care of her by sending us regular updates and detailed messages right to my phone.I knew she was in good hands because right from the beginning, they asked so many questions about her regarding her food, snacks, and playtime. I would highly recommend Nekoya Cat Hotel to anyone who would need their trusted care, while you are away on your vacation.Thank you again Nekoya Cat Hotel for your accommodation.
Mila Sedivy
Mila Sedivy
10:05 28 Oct 18
I’ve been using Nekoya for nearly 2 years. They are absolutely fabulous. Lewis my cat loves coming here, he never wants to leave.The place is clean, I get regular updates & Lewus always comes back happy.Highly recommend to anyone with a fur baby.
Next Reviews
Y. G. Sezaki
Y. G. Sezaki
06:34 11 Jul 20
Jelena Peshkatari
Jelena Peshkatari
04:39 24 Feb 20
Nekoya Cat Hotel is a clean, relaxing, welcoming place for our furry babies. Santiago stayed for the first time this weekend and I loved the care the staff showed towards him and their daily updates of how he was doing. Top service from booking, registering to dropping off and collecting our baby boy.
Dawn ming
Dawn ming
13:27 10 Feb 20
OMAR AZAHARI MOHAMMED ALI
OMAR AZAHARI MOHAMMED ALI
05:40 25 Dec 19
I would like to give my highest accolade and appreciation to the staff at nekoya outram namely vanessa and tessa who were very professional and competent in giving my cat their close attention. I thanked them for all the affection and nurturing care given to my cat mona. I will definitely recommend nekoya to others😊. Well done and i am a happy and satisfied customer👍
Soik Hung YAP
Soik Hung YAP
08:37 23 Dec 19
The whole place is well-lit, clean and even played background music to create a relaxing and calm environment. Through the 2 stays my cat had there, their high standards were consistent. Most importantly, the staff are truly passionate and caring towards all the cats and gave me a peace of mind. Will recommend and return in the future.A big thank You 🙂 from Meowmi and us for your care and love
DV Balakrishnan
DV Balakrishnan
11:53 20 Dec 19
Very caring, friendly and reliable.
Joshua Lek
Joshua Lek
08:50 13 Dec 19
Usually we will send to KAP branch but due to availability, we were directed to Outram. Both equally amazingly great! Shout-out to Tessa for taking great care of Pica and keeping us updated. See you again!
Erli E
Erli E
08:04 11 Nov 19
I only have good words for the lovely people and company! Previously I've had a very bad experience with Yumiki Cat Boarding but from the moment I entered Nekoya, it's truly a breath of fresh air! No typical smell of cat litter at all! (Yumiki had quite a strong smell of cat urine and I kept sneezing there). But at Nekoya, I didn't even sneeze. So when it comes to hygiene, they are top notch!Sent my cat to Nekoya on 15th-17th August and it was such a delight!Vanessa and Tessa took really good care of her and tried to break the ice with my very wary furbaby. (It failed cos she is naturally uncomfortable at new places without any of us around but they handled it exceptionally well!).They tried to make her more comfortable by placing the curtain in her cabin for more privacy, gave her treats and more treats to entice her to eat! :DI really appreciate the daily updates and I'm sure they will update daily even if you don't pay for media updates. I opted for media updates and received plenty of photos of Eri with her aeroplane ears! :DDespite my cat being such a difficult cat to handle (she took a long time to eat, etc), Tessa and Vanessa were patient in trying to coax her to eat and be comfortable.I would highly recommend all cat owners to send their furbabies to Nekoya as it is clean and the staffs are warm and friendly.Unfortunately I will not be able to engage their pet boarding service and would prefer to opt for petsitter to go to my place when we're on holiday in the future as she takes a really long time to be comfortable with a new place when I'm not around.. :(Keep on going, Nekoya!
Emma Pickering
Emma Pickering
01:41 30 Oct 19
My cats just came home from their first stay at Nekoya and I couldn't be more impressed. I had a really bad experience with another boarding house previously and so I was a little nervous about boarding them again. However, Nekoya staff (special shout out to Vanessa) immediately put me at ease and the hotel is completely spotless and hygienic. The staff treated my cats like their own and I loved seeing them relaxed and happy in the regular updates. I picked them up yesterday after a 9 day stay and the cats are so happy. It's really wonderful to see. Thank you, team Nekoya - you are amazing!
Jonathan Kuek
Jonathan Kuek
05:47 29 Sep 19
Great place to board your cat when you go abroad! Tessa has been very professional throughout and took good care of my cat. She also regularly updated me on my cat’s status so that I could enjoy my overseas trip. Place is also very clean and fully air conditioned.
Dissa Samatha
Dissa Samatha
03:22 23 Sep 19
My cat have stayed at Nekoya twice when we were away for holiday. The hotel was superbly clean and comfy with plenty of cat toys around. All staffs are super friendly and knowledgeable. We also received frequent update about our cat's condition, appetite, mood, etc. Very recommended cat hotel.
Isabelle Grenier
Isabelle Grenier
00:53 18 Jul 19
Nekoya cat hotel is a clean, relaxing and welcoming place for my cat when I leave the country for a vacation. During the 16 days stay of my cat at Nekoya, the staff has updated me frequently on how she was doing and send me pictures/videos of her. I felt that my cat was in really caring hands. I strongly recommend Nekoya Cat Hotel, your cat will be well treated there.
Edmund Wee
Edmund Wee
02:10 12 Jul 19
Highly recommended and it's our cat's 2nd boarding experience with Nekoya, a first for him at the Outram branch. Both Tessa and Vanessa were very professional and a pleasure to deal with. We were regularly updated on our cat's status throughout his stay, it was reassuring to know that he's well taken care of during our trip.
zeyu
zeyu
02:58 11 Jun 19
First time here and my cat Kobe absolutely loved the place. It was super cosy, clean and hygienic. The staff were very meticulous and caring, giving us updates daily on how he was doing in the hotel. Kobe had loads of play time too! He actually escaped from his carrier after I stepped out of the hotel and the staff helped to search and rescue Kobe from the drain nearby. Thanks Tessa and Vanessa for your hospitality and help :))
Nadia Hardiwidjaja
Nadia Hardiwidjaja
06:25 24 May 19
Highly recommended! The staffs are professional, attentive, and friendly. She was there for almost 2 weeks and they kept me updated on my cat conditions! Lovely place, hygienic, and safe for the boarding cats 🙂
ruth fong
ruth fong
13:45 12 Mar 19
Staff were very professional and were clearly cat lovers! Could trust them completely while I was away. They also recommended cat food for my cat (she wasn’t eating much cos we changed her diet recently) and she liked it! The staff also brushed my cat regularly 🙂 definitely recommend Nekoya for cat boarding!
Talissa Andhara
Talissa Andhara
06:28 08 Feb 19
The place is very clean and hygienic! the staff are very professional and cat lovers. My cat was well taken care of and they are very considerate for even the small things. They also give you the daily updates of your cat conditions so you can travel comfortably.Definitely would book again!
Mina Dimalouw
Mina Dimalouw
11:27 15 Jan 19
Michelle Shaktivathi
Michelle Shaktivathi
03:32 14 Jan 19
They are very professional and know what they are doing. It was my kitten's second stay and she is a very shy one. Staff were very patient with her. The place is also very clean and if you opt for the media updates, you get pretty highly quality photos and videos. My only choice for cat boarding!
Min Tee
Min Tee
13:17 08 Jan 19
Tee Garey
Tee Garey
07:05 07 Jan 19
2nd time lodging my cat with Nekoya (Geylang and Outram). No surprise as the staff is highly trained to handle cat and they consistently keep u update while you are away. Some find the rates are on the high side but it definitely worth it. My only choice for cat lodging. #this is not paid review.
ole steffen
ole steffen
09:52 06 Jan 19
Highly recommended! I was impressed by the degree of customer service and the team’s motivation to go the extra mile!
Kaye Guan
Kaye Guan
13:12 22 Dec 18
Good environment, friendly staff. Was able to accommodate my cat for daycare though it was a last minute arrangement.
Abdul Nasheer
Abdul Nasheer
04:19 17 Dec 18
Next Reviews

Follow us on Instagram

If you’d like to see real life photos and videos of our caretakers in action, visit our Instagram profile for more reviews, snippets of our hotels, and your daily dose of adorable guests currently in our care!