Nekoya Membership

Whether you’re a frequent jet-setter or always yearning for a vacation, we’re committed to being the constant in caring for your cat while you’re away. Elevate your cat’s stay with our array of exclusive member benefits.

Gold

Upon creating an account and placing a reservation with the Nekoya Cat Hotel, you are eligible to apply for Gold Membership.

Platinum

Lodge for 15 nights in a calendar year and receive 1 year’s validity on your Platinum Membership or purchase it at at $50/annum.

Black

Attain 1 year’s validity on Black Membership after staying a total of 30 nights in a calendar year, or purchase it at $100/annum.

Membership Perks

Membership Tiers	Gold	Platinum	Black
Benefits	Gold	Platinum	Black
Complimentary Cat Litter	X	X	X
Neko-yen Collection Eligibility	X	X	X
5% Off In-Store Purchases		X	X
Check-out as late as 3PM*		X	X
Complimentary CIAO Cat Treats		X	X
Check-out as late as 6PM*			X
Free Media Updates for Duration of Stay			X
Upgrade to Private Cabin for Every Second Guest**			X

* Subject to availability on date of check-out
** Up to 5 days of updates per stay
*** Excludes peak periods, weeks of public holidays, certain dates and exceptional events that generate high demand.

Portia and Petrina are genuine cat lovers, so you can definitely entrust your beloved cat with them. The funny and creative captions they send along with Peanut’s photo never fails to crack me up too.

I believe Peanut had a wonderful time boarding at Nekoya. When I came to pick Peanut up, he was actually sitting beside Portia. I bet he will miss you girls so much!

Thanks for taking care of Peanut! And so sorry about Peanut eating your plant!

Pailin Lee

Monday, January 9, 2017

There are 2 things I really fear in pet hotels – crummy, dirty, cramped quarters because the hotel owners really don’t care and crazed cat people who think that cats are humans … I am delighted to say that Nekoya is run by seriously lovely people who really care about the kitty cats.

They are down to earth but obviously love the cats a lot and the care and attention they give is just amazing for ‘strangers’ to my cats.

Michelle Sara-Joy Ang

Sunday, December 25, 2016

This is my first time sending my little boy for staycation.Very very worried for him at first due to his character but with the service given and constant update my worried start to fade away. My boy Mika enjoy his stay. All the staff manage to make him feel like home and tame him.lol!!
Highly recommended for all paw parents out there service and environment thumps up 🙂 🙂 🙂

Ann Adira Shakira

Sunday, December 18, 2016

George certainly had a great ‘staycation’ of two weeks in Nekoya! The hotel has a very cosy and relaxing ambience with airconditioning and soft music playing. The cabin is of a good size for George to retreat to, especially in the first few days of checking in when he was rather traumatised. Debrah and Portia did a very good job in handling George. They hand-fed George on the second day to get him to eat and slowly coaxed him out of his cabin for his daily individual playtime.

Susan Ang

Sunday, December 18, 2016

The whole booking process was smooth with Debrah and Portia answering all my queries and that reassured me that Boo will be in good hands while we were away. I can also see that they put in great effort to ensure that each cat-client would feel at ease and comfortable while away from home. Boo was well taken care of and I will definitely choose Nekoya again for Boo’s next staycation!

Rie Ohno

Thursday, December 15, 2016

We are so glad to have placed Jasper at Nekoya Cat Hotel. The care and attentiveness given were superb. Jasper has never been away from us before and we were deeply worried about how our handsome boy could cope in the new environment and people around him. Jasper may be huge and majestic looking, but he is very timid and highly cautious by nature. With the twice daily video and photo updates from Nekoya, we were quickly put at ease.

Liz Dju

Monday, December 5, 2016

Ruth Fong

2017-05-16T02:22:26+0000

Thank you Nekoya and cat whisperers for taking wonderful care of Patchu! This was patchu's first time being away from home and we couldn't have chosen a better place to care for her. The lovely cat whisperers provided regular updates (more than what they promised) with pictures and videos while I was away, especially since patchu was a bit stressed at the start. The cabins were spacious enough for patchu and they allowed her to come out of her cabin to explore the rest of the cat hotel once a day (and patchu has grown to like the plants there). They managed to make her more comfortable over her stay there. Was impressed by their ability to understand the cats body language and provide for their needs accordingly. I would recommend this place to other cat owners as well! :)

Aida Barijo

2017-05-15T15:21:54+0000

Thank you Nekoya for being the saviour for my kitteh's one week staycation! It is a 5 star kitty hotel with lots of love and sincerity from all the staff! Environment - Calm, cosy, very clean, relaxed and best view for the cats from their cabin (full length window for bird watching!). Cabin - Clean, cosy, hygienic and big enough for fatty cat to jump around and play alone. Kitty playtime - Individual private kitty playtime. Through the daily updates I've received, I can feel the sincere love Ppoppo was given! And it didn't take long for her to get comfortable! Staff - Debrah, Portia & Petrina. Genuine, sincere, warm & honest. Good interpersonal skills. They put in great effort to ensure that I am at ease too! They certainly pay attention to all of my enquiries. Check-in process was a breeze. From my experience, not many boarding hotels are as clean as Nekoya. I like the fact Nekoya strictly ensure all cats are healthy, vaccinated, free from fleas and spayed/neutered before they come on board. I didn't even have the time to view Nekoya's cabin before the boarding but the moment I stepped into Nekoya during checking in, tells me Ppoppo will be in sincere hands. Do check out Nekoya's website prior to your cat boarding. It has all the lodging guidelines you need to know. Will definitely choose Nekoya again in the future! Highly recommend cat hotel for cat owners. Thank you ladies, I deeply appreciate your sincere dedication.

Feeqaah Shafiqah

2017-05-09T06:38:16+0000

When we first send simba over he was so scared, as days go by simba love it and really love how nekoya will always update me bout simba as simba didn't want to eat and i feel less worry as i'll always get an update bout simba. Thank u for taking care of my baby simba��

Latiff Jalil

2017-04-28T17:10:34+0000

Nekoya Cat Hotel is just like what the saying is " First impression lasts" I have to say that their ways of handling my cat is superb. This is a place where I would not hesitate to recommend to anybody that wants to look for a good place for their cats. The place is really clean and good. My hats to them for really making my cat comfortable stay. Thank you Nekoya Cat Hotel .

Abigail Tan

2017-04-26T08:06:37+0000

Booked a weekend stay for my kitty and was a little apprehensive as it's the first time @smokeythemunchkin will be staying somewhere foreign. Being a more than usual needy kitty, Portia and Petrina sent daily updates and photos for assurance that he's well taken care of �. Thank you! �

Daria Korzeeva

2017-04-23T14:15:48+0000

Peh Jiahong

2017-04-21T15:34:58+0000

Thank you for taking care of KeeTee while we were away. Appreciated your updates and advise!

Yvonne Kwek

2017-04-12T04:53:03+0000

Booked a stay for my furkid at Nekoya when I went on a family trip. I loved the lengths Nekoya goes to to keep their guests stress-free such as having owners book an appointment for viewing instead of going in at anytime of the day. I was pleased to see that the rest of the kitties were very relaxed and happy instead of tense and stressed out like most other cat hotels. The cabin space for the guests were pretty big and clean. My furkid is pretty big in size as well but there were still room for him to jump up and down. The staff were very friendly and sincere , and they even provided me with extra updates even though i only opted for 4 days. I appreciate that a lot! They do take the time to interact and check on the in-house guests every now and then instead of just providing the basic accommodation, food and water. They also allowed me to stay with my cat for a while to get him settled in, instead of "drop and go". I really appreciate these extra services to ensure the cats are going thorough minimal stress from leaving the comfort of their own homes. Will definitely choose Nekoya again in the future :) Thanks guys! TL;DR ? Environment : ★★★★★ Cleanliness: ★★★★★ Responsiveness: ★★★★★ Comfort for Guest: ★★★★★

Yusri Goh Yan Xiu

2017-04-11T02:43:57+0000

Thank you Debrah and her team for looking after Jenny during her 1 week stay at Nekoya. The place is calm and suitable for cat boarding. They are meticulous and look after the guests well to ensure that nothing is left unattended. Their dedication help my cat to adjust the surrounding well enough to feel safe and at ease. Recommended to those who are keen to board their cats. Will be boarding my cat again in May for another week! Thank you. :)

Sabrina Aokira

2017-04-08T10:49:06+0000

The most beautiful thing about Nekoya Cat Hotel starts from those who work there. They adopt friendly approach & quick response customer service & care that allows cat owner feel at ease knowing the people who will be handling the cats; are dedicated, caring and love animals at heart. Thank you is not enough but I will write it again, thank you from the bottom of my heart for providing a clean, safe & homely environment for my cat. The cat hotel is equipped with the best viewing for all boarding cats, sufficient play time and regular updates regarding my cat adjustment in adapting in a new environment. Thank you for being consistent & working harder to ensure not just my cat but all other boarding cats feel less homesick with soothing music playing in the background. I wish Nekoya Cat Hotel the success & I am definitely recommending all other paw-moms/dad. This place is a go-to staycation for your cat while you are away.

Alvin Tay

2017-04-03T12:44:03+0000

Sent my fat boy to this friend recommended cat boarding place. I have to say it's the best I've ever engaged. Great daily rates, cozy environment, cat lover staffs, spacious room with proper hygiene, good food (but I recommend bringing your furkid's fave food, they need the comfort in new environment), photo/video updates every few days, what more can you ask for? Highly recommend for cat owners.

Bashirah Mohd Salleh

2017-04-03T02:47:18+0000

Brought home my kitten Bella from Nekoya after a 3 night stay. She seemed to like the place very much and settled in well. She had no issues after i took her home too. The staff are friendly and it was a pleasure to have chosen Nekoya.

Yuko Huber

2017-04-01T03:51:36+0000

Excellent service!! Momo was so relaxed at Nekoya and we were so happy to see her everyday by video. Thank you very much nice update!

Natalie Cheng

2017-03-30T07:26:01+0000

As we had experienced Cotton was not eating and drinking after returning from another cat hotel previously, we were a bit worry of her stay at Nekoya. However, Patrina and Portia at Nekoya really taken good care of Cotton. From hissing, being an emo cat, then slowly adapt to the environment, exploring everywhere, and even proactively approaching other cats during her play time. We are really happy to see Cotton was enjoying her stay at Nekoya ;) More importantly, I would highly recommend the daily media updates service. They not just sending you photos and videos because you paid for that service. I could say these photos and videos are all taken with love by Nekoya. Nekoya~ Thanks for all your love and care to Cotton again :3

Ada Lee

2017-03-20T12:37:50+0000

Tried out Nekoya during my short trip to KL and happy to see that my baby is well taken care of by Portia and Petrina. I also like it that i was allowed to stay with Butter for some time before we leave him there to ease our separation anxiety. Will definitely check Butter in again when we need to! �

Yunos Rahman

2017-03-17T07:49:36+0000

The service provided by them is absolutely amazing. I receive regular updates on my cat's condition and the staffs definitely did a great job in taking care of my cat's welfare. I would definitely come back again.

Hong Rui

2017-03-12T06:54:48+0000

Thanks Nekoya for putting up with our little ah beng!! Owner and staff were very professional and passionate about cats and their well beings. The daily video updates were really useful and it seems like Mel had many girlfriends!!! No wonder he seems to miss Nekoya!! Special thanks to Chief Cat Lady, Debrah! (ps: sorry for the late review!!)

Lilia Tay

2017-03-11T06:10:54+0000

Thanks portia/debrah for taking such good care of Taro! The kind gesture of sending updates to let us know that taro is doing well gives us a peace of mind while we were travelling. Definitely no regrets in leaving our darling in such capable hands. Will definitely bring taro for future staycations again! =) keep up the great effort nekoya!! You guys rock...!

Sahari BA

2017-02-28T05:38:26+0000

Excellent Service. 👍 Keep us updated on the wellbeing of our cat. Very comforting to our frightful cat. Now we will have a peace of mind during our next holiday trip THANK YOU.

Shannon Chin

2017-02-26T03:09:21+0000

Selena was well taken care of at Nekoya. I found the environment to be pleasant and clean and the staff were knowledgeable and genuinely cared about the welfare of their guests. I am very pleased that Nekoya ensures that all guests are healthy at the start of their stay and that guests do not mingle so as to minimize the risk of catching anything from each other. Overall I would recommend Nekoya to other cat owners and I feel at ease leaving Selena in their care when I go on holiday. Keep up the good work guys!

Afiq Kamalludin

2017-02-25T12:08:35+0000

2017-01-09T15:03:20+0000

Portia and Petrina are genuine cat lovers, so you can definitely entrust your beloved cat with them. The funny and creative captions they send along with Peanut's photo never fails to crack me up too. I believe Peanut had a wonderful time boarding at Nekoya. When I came to pick Peanut up, he was actually sitting beside Portia. I bet he will miss you girls so much! Thanks for taking care of Peanut! And so sorry about Peanut eating your plant! :P

Alden Chng

2016-12-29T10:05:18+0000

2016-12-25T05:57:08+0000

There are 2 things I really fear in pet hotels - crummy, dirty, cramped quarters because the hotel owners really don't care and crazed cat people who think that cats are humans ... I am delighted to say that Nekoya is run by seriously lovely people who really care about the kitty cats. They are down to earth but obviously love the cats a lot and the care and attention they give is just amazing for 'strangers' to my cats. I am so very happy that I boarded my 2 cats at Nekoya - it was a long stay and I think they both did not want to leave in the end hahaha Thank you Debrah (and Debrah's husband) and Portia for looking after my kitty cats so well and for taking Ghi Ghi to the vet and for staying with her ... you might have actually changed her perception of that nasty place :) A VERY BIG THANK YOU and I would recommend this haven for cats to anyone!

2016-12-18T08:44:26+0000

This is my first time sending my little boy for staycation.Very very worried for him at first due to his character but with the service given and constant update my worried start to fade away. My boy Mika enjoy his stay. All the staff manage to make him feel like home and tame him.lol!! Highly recommended for all paw parents out there service and environment thumps up :) :) :)